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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

16 Apr 2021by Chloe Rigby

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

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Insight into retailer's performance, on key marketing channels such as social media, email and mobile.

Flash sales, low stock notifications and abandoned basket reminders net UK retailers £3.4bn in lockdown

31 Mar 2021by Paul Skeldon

Standard retailer tactics such as flash sales, left-in basket reminders and targeted CRM campaigns are driving £3.4bn in impulse purchases by UK consumers, helping many retailers stay afloat during ...

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Retail experts share their observations and opinions

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

GUEST COMMENT Managing the unpredictable with better data

13 Apr 2021by Aaron Goldman

GUEST COMMENT Online shopping and the high street: time to learn from the digital insurgents

13 Apr 2021by Steve Barrett

GUEST COMMENT Well-funded, easily distributed and ESG compliant: retail’s post pandemic winners

09 Apr 2021by Nigel Parson

GUEST COMMENT What is a power shopper and are you doing enough to attract them?

08 Apr 2021by Mark Kirschner

GUEST COMMENT Ultra-fast grocery fulfilment ready to accelerate post-lockdown

06 Apr 2021by Chris Moss

GUEST COMMENT: Retail brands should stop underestimating podcasts

01 Apr 2021by Chris Beer

GUEST COMMENT How retail finance teams can help plan for unpredictable trends

30 Mar 2021by Warwick Haycock

GUEST COMMENT Life after lockdown – what’s next for retail

26 Mar 2021by Guy Elliott

GUEST COMMENT Driving customer service excellence in 2021

25 Mar 2021by Jonathan Allan

GUEST COMMENT Retail opportunity: The changing shape of retail peak periods

23 Mar 2021by Nic Pentelow

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Social influencers have led to the rise in fast fashion, with 30% of shoppers using Instagram for inspiration

How Primark marries digital engagement with store-only selling

CASE STUDY IKEA: friction and the customer experience

CASE STUDY John Lewis: customer-centric delivery

Sainsbury’s launch of Wasabi Home Bento meals also heralds launch of smart packaging in the store

CASE STUDY Holland & Barrett: focusing on talking to customers

60% of global shoppers favour an Amazon Go-like experience, study finds

Debenhams: pressing on with social shopping strategy despite falling sales and profits

Half of consumers prefer a mix of AI and human shopping interaction, but just 10% of companies are willing to implement it: study (updated)

GUEST COMMENT Satisfying the entitled consumer in today’s digitally disrupted retail space

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RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Marketing News

How the European Space Agency and a T-shirt are taking social selling on YouTube to new heights

18 Nov 2020

WhatsApp adds ‘Buy’ button to chat turning comms into commerce

27 Oct 2020

Amazon launches US app to pay consumers for data on other retailers

21 Oct 2020

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020

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