Research Articles

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6 Oct 2026
ASOS appears to be the latest retailer to be targeted by a cyber-attack. Some customers reported receiving a pop-up message this morning (6...
[scorg_shortcode id="57943"]
6 Oct 2026
ASOS appears to be the latest retailer to be targeted by a cyber-attack. Some customers reported receiving a pop-up message this morning (6...
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6 Oct 2026
Ahead of CustomerX, the Cross-Sector Commerce Summit, we preview a discussion in the Changemaker Theatre that offers insights from those at the cutting edge...
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30 Sep 2026
Customers are showing a willingness to pay a recurrent fee for tools which help them make decisions, increase their knowledge, and manage their everyday lives.
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30 Sep 2026
Consumer spending on subscriptions continues to grow faster than overall spending, with entertainment, retail memberships and information services driving the latest wave of growth.
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29 Sep 2026
Steffen Schreier, SVP of Product and Portfolio, Proximus Global, looks at why the idea of removing all friction from the customer journey is backfiring for...
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28 Sep 2026
Women’s fashion brand Hush is to open physical stores after 23 years as an online-only retailer, including an outlet in Marlow, Buckinghamshire.
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25 Sep 2026
Zuora, a provider of subscription billing and revenue management software, has launched a new AI capability that allows users to approve and execute operational tasks...
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24 Sep 2026
DFS delivered a further improvement in profitability in FY26, with underlying profits up almost 49%.
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24 Sep 2026
Manuel Heilmann, CEO of compliance platform iubenda, looks at who gives consent for a shopper's data once an AI agent, not a human, is...