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Liberty looks to redeploy store staff online to continue growth across Peak and beyond

Liberty looks to redeploy store staff online to continue growth across Peak and beyond

25 Nov 2020by Scarlette Isaac
Liberty, seen by many as the epitome of Christmas, is tackling this year’s peak by bringing its in-store agents online and onto social media to tap into what is undoubtedly an online peak season.
IndustryPeakResilience
Kingfisher continues mobile-first online push with acquisition of NeedHelp Marketplace

Kingfisher continues mobile-first online push with acquisition of NeedHelp Marketplace

25 Nov 2020by Paul Skeldon
Leading DIY retail group Kingfisher continues to adapt to the online DIY boom with the purchase of Europe’s leading home improvement services marketplace NeedHelp for €10m.
DIYIndustryKingfisherMarketplacesMobile
Gap sees digital sales rocket 61% in Q3 as store sales slump

Gap sees digital sales rocket 61% in Q3 as store sales slump

25 Nov 2020by Paul Skeldon
Clothing retailer Gap has seen online sales climb 61% in Q3, making up 40% of the company’s total sales – but it isn’t enough to offset a 20% fall in store sales, analysts warn.
Covid-19GapIndustryResilience
Zalando invests in machine learning to drive next generation ecommerce

Zalando invests in machine learning to drive next generation ecommerce

25 Nov 2020by Paul Skeldon
Europe’s largest online fashion and lifestyle platform switches to AWS machine learning to personalise, optimise and create ‘try on’ services in major upgrade
IndustryInternationalStrategy & InnovationStrategy and InnovationTechnologyZalando
Co-op extends robot delivery to Northampton as it expands online

Co-op extends robot delivery to Northampton as it expands online

25 Nov 2020by Paul Skeldon
Co-op continues to expand its autonomous robot deliveries, rolling out a fleet of Starship Technology droids on the streets of Northampton today. The move comes as the retailer ramps up its online and click and collect services.
Co-opDeliveryIndustryTechnology
Beauty shoppers buy more online, but stick to the brands they know – unless they can try new ones virtually

Beauty shoppers buy more online, but stick to the brands they know – unless they can try new ones virtually

25 Nov 2020by Paul Skeldon
62% of female online beauty shoppers tend to stick with brands or products they’ve bought before according to a survey of 2,000 consumers – but new ‘virtual’ try-on technology positively impacts 45% of them
Health & BeautyIndustrySellingTechnology
Covid-19 drives refund and promotion abuse for online merchants globally

Covid-19 drives refund and promotion abuse for online merchants globally

25 Nov 2020by Paul Skeldon
Refund and promotion abuse become the fastest-growing fraud types worldwide for merchants thanks to the Covid-19 shift to online shopping
Covid-19fraudIndustrysecurity
Half of consumers won’t miss any UK retail brands that close down during COVID, apart from Debenhams

Half of consumers won’t miss any UK retail brands that close down during COVID, apart from Debenhams

25 Nov 2020by Paul Skeldon
Almost half (43%) of UK shoppers will not miss any of the retail brands that have gone into administration since the pandemic began – a figure that rises to 58% for those aged over 55… apart from Debenhams, which will be missed by a third.
Covid-19IndustryLocation
Shoppers turned online for food and early Christmas presents in October – sparking warnings of pressure on deliveries

Shoppers turned online for food and early Christmas presents in October – sparking warnings of pressure on deliveries

20 Nov 2020by Chloe Rigby
Online grocery sales nearly doubled in October, while beyond food, sales grew fast as shoppers appeared to have turned online to buy early for Christmas, according to the latest official data. Clothing was the only sector where sales were still below pre-pandemic levels, as measured in February
ClothingCovid-19DataDeliveryEcommerceGroceryIndustryOnlineOtherPeakPeopleProductsResearchUK
UPDATED PEAK 2020 Retailers urged to focus on CX, Urban Outfitters smooths online payments, Missguided takes over lockers, widget tracks peak price drops, how to leverage marketplaces

UPDATED PEAK 2020 Retailers urged to focus on CX, Urban Outfitters smooths online payments, Missguided takes over lockers, widget tracks peak price drops, how to leverage marketplaces

18 Nov 2020by Paul Skeldon
IndustryPeak

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