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UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

21 Jan 2020by Chloe Rigby
Dixons Carphone today pointed to growing multichannel sales over its peak trading period – but overall sales were down. The retailer said it had had a good peak in a weak UK market and said it was on track to deliver its longer-term transformatioN
BrandsCustomerInternationalIRUK Top500MobileOnlinePeakResearchRetailerThe CustomerUK
How personalised customer experiences helped Very.co.uk report a 6% boost to Christmas sales; plus N Brown Group and Moss Bros latest

How personalised customer experiences helped Very.co.uk report a 6% boost to Christmas sales; plus N Brown Group and Moss Bros latest

16 Jan 2020by Chloe Rigby
The Very Group – newly renamed from Shop Direct – has reported a boost to retail sales in the run up to Christmas. The retailer highlighted the part that offering a personalised customer experience played a part in delivering higher sales at very.co.uk
IRUK Top500LittlewoodsLocationMobileOperations and Logisticspersonalisationpersonalised customer experiencepersonalised dealsThe Very GroupVery.co.uk
Mobile drove global ecommerce in 2019 – and is going to dominate 2020, study says

Mobile drove global ecommerce in 2019 – and is going to dominate 2020, study says

16 Jan 2020by Paul Skeldon
Mobile is driving global retail, with 2019 being its most prosperous year to date – with even more growth to come in 2020. And those retailers and brands that are mobile first are reaping the rewards.
Growth 2000Mobile
Just Eat or Deliveroo? The decision is now a no-brainer as Greggs partners with Just Eat

Just Eat or Deliveroo? The decision is now a no-brainer as Greggs partners with Just Eat

15 Jan 2020by Paul Skeldon
Greggs – riding high after a very successful 2019 and the 2020 launch of the Vegan steak bake – is to work exclusively with food delivery app Just Eat, launching this week in Birmingham and Bristol, before targeting Manchester, Leeds, Sheffield and Nottingham in the spring.
FoodGreggsIndustryJust EatMobile
Apparel retailers can tap into the ‘Fashion Genome’, as True Fit leverages Google Cloud

Apparel retailers can tap into the ‘Fashion Genome’, as True Fit leverages Google Cloud

15 Jan 2020by Paul Skeldon
Online fashion retailers can now access “the largest connected data set for fashion” to insert style, fit, and size recommendations into every phase of the customer journey as apparel personalisation platform True Fit teams up with Google Cloud.
IndustryMobileStrategy & Innovation
Co-op ups payment fraud protection as it expands its online offering and invests in innovative payment tools

Co-op ups payment fraud protection as it expands its online offering and invests in innovative payment tools

15 Jan 2020by Paul Skeldon
As part of its major online expansion plans, UK food retailer and convenience store operator Co-op is launching a range of innovative payment solutions and upping its online payment fraud protection.
Co-opfraudIndustryMobilePaymentsecurity
‘Re-resolution’ offers brands a second shot at sustainable shoppers, says eBay

‘Re-resolution’ offers brands a second shot at sustainable shoppers, says eBay

15 Jan 2020by Paul Skeldon
Sunday 19 January marks the start of ‘re-resolution week’, offering brands a fresh opportunity to tap into the lucrative ‘new year, new me’ mindset as UK consumers put their New Year’s Resolutions into action three weeks after they have been set.
eBayGrowth 2000MarketingMobile
UK retail failed this Christmas, but globally online grew 8% driven by mobile, study shows

UK retail failed this Christmas, but globally online grew 8% driven by mobile, study shows

15 Jan 2020by Paul Skeldon
While UK retail may have taken a hit over the festive season, new research from Salesforce reveals that digital sales across the festive season actually grew 8% to $723 billion globally, driven by mobile.
Growth 2000InternationalMobilePeak
Getting personal with Tacos on mobile

Getting personal with Tacos on mobile

14 Jan 2020by Paul Skeldon
The world’s leading (only?) Mexican-inspired quick service restaurant (QSR) Taco Bell is aiming to personalise its app user experience based on location, past dining history, weather and pricing as the eating out sector ups its game.
MarketingMobilepersonalisationTaco Bell
PREDICTIONS 2020 Focus on the customer experience

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby
We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience
BrandsCustomerDataDeliveryEcommerceFocusManagerMarketingMobileOnlinePressProductRetailerTechnologyThe Customer

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