Amazon chief executive Jeff Bezos today told shareholders not to expect profits at the business while it looked after its staff and its customers during the Covid-19 coronavirus pandemic. Bezos, announcing Amazon’s first quarter results, did not mention continued controversy around Amazon’s approach to health and safety during the pandemic in markets including France and the United States – but his words did appear to mark a move to respond to those criticisms

John Lewis Partnership sets out worst case scenario for full-year pandemic retailing

21 Apr 2020by Chloe Rigby

The John Lewis Partnership has set out its worst-case scenario for its current financial year, as it says the future of its business is strong despite the hit to short-term trading as a result of the Covid-19 pandemic. It will now look to adapt to the changing way that shoppers are buying as a result of the pandemic in its already-planned retail review

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Coronavirus round-up: Next, Boots, Debenhams, IMRG, Naked Wines, John Lewis Partnership, ONS and more

14 Apr 2020by Chloe Rigby

We’re reporting on the effect of the Covid-19 coronavirus pandemic on the way UK shoppers buy – and on how retailers are responding to that changing behaviour

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Debenhams steps closer to second administration in a year

06 Apr 2020by Chloe Rigby

Debenhams has today filed its intent to appoint administrators, in a move that it says will protect it from being forced into liquidation while its 142 UK stores are closed in line with government Covid-19 advice

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PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience

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Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

30 Oct 2019by Alex Sword

Zalando has signalled a new direction on cutting emissions and reducing plastic waste, with its co-CEO admitting this will involve a trade-off with growth.

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British Land counts the cost of CVAs and administrations as internet-led revolution continues to reshape retail

16 Nov 2018by Chloe Rigby

British Land this week spelt out the £14.5m cost of retailer CVAs and administrations on its business over the last 18 months - and said retailers were reassessing downwards how much space, and what kind of space, they need, as store-based shopping is revolutionised by the internet.

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Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

18 Oct 2018by Chloe Rigby

Record proportions of food and clothing sales took place online in September, compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.

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