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PREDICTIONS 2020 Focus on the customer experience

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby
We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience
BrandsCustomerDataDeliveryEcommerceFocusManagerMarketingMobileOnlinePressProductRetailerTechnologyThe Customer
Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

30 Oct 2019by Alex Sword
Zalando has signalled a new direction on cutting emissions and reducing plastic waste, with its co-CEO admitting this will involve a trade-off with growth.
CustomerDataDeliveryIREU Top500OnlineOtherPressProductRetailerSustainabilityThe CustomerTheme
British Land counts the cost of CVAs and administrations as internet-led revolution continues to reshape retail

British Land counts the cost of CVAs and administrations as internet-led revolution continues to reshape retail

16 Nov 2018by Chloe Rigby
British Land this week spelt out the £14.5m cost of retailer CVAs and administrations on its business over the last 18 months - and said retailers were reassessing downwards how much space, and what kind of space, they need, as store-based shopping is revolutionised by the internet.
FocusOtherPeoplePressRetailerViews
Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

18 Oct 2018by Chloe Rigby
Record proportions of food and clothing sales took place online in September,  compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.
BrandsClothingCustomerDepartment StoreEventsJewelleryMobileOnlinePeoplePressRetailerUK

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