Sainsbury’s and Argos customers spent twice as much online in the first half of its financial year as they did a year earlier – but spent less in its shops. By September, almost 40% of group sales took place online, up from about 19% a year earlier. Now the supermarket group has responded to that online shift with plans to close 420 standalone Argos shops, up to 80 branches of Sainsbury’s and all of its supermarket deli, meat and fish counters. In all, about 3,500 jobs will go – although the

Games Workshop hails ‘best year so far’ as sales and profits rise despite lockdowns

28 Jul 2020by Chloe Rigby

Games Workshop has hailed its latest figures as the best set of results in its history so far – despite the Covid-19 lockdown that brought its business entirely to a halt for six weeks towards the end of the year.

Matalan first quarter sales down by 72% as online fails to compensate for effect of Covid-19 on its stores

21 Jul 2020by Chloe Rigby

Matalan’s sales fell by 72% in the first quarter of its current financial year, as online sales failed to compensate for the effect on its stores of the “biggest challenge ever faced by the sector” – the Covid-19 lockdown.

Analyst Clothing Covid-19 EU Online Other Press Retailer UK

Amazon warns shareholders not to expect profits short-term as it outlines a $4bn response to Covid-19

01 May 2020by Chloe Rigby

Amazon chief executive Jeff Bezos today told shareholders not to expect profits at the business while it looked after its staff and its customers during the Covid-19 coronavirus pandemic. Bezos, announcing Amazon’s first quarter results, did not mention continued controversy around Amazon’s approach to health and safety during the pandemic in markets including France and the United States – but his words did appear to mark a move to respond to those criticisms

Covid-19 Customer Delivery Europe Frontline Grocery Health Marketplaces Other Press Research Retailer Software Technology UK

John Lewis Partnership sets out worst case scenario for full-year pandemic retailing

21 Apr 2020by Chloe Rigby

The John Lewis Partnership has set out its worst-case scenario for its current financial year, as it says the future of its business is strong despite the hit to short-term trading as a result of the Covid-19 pandemic. It will now look to adapt to the changing way that shoppers are buying as a result of the pandemic in its already-planned retail review

Annual Covid-19 Delivery Marketing Online Other People Press Research Retailer Technology UK

Coronavirus round-up: Next, Boots, Debenhams, IMRG, Naked Wines, John Lewis Partnership, ONS and more

14 Apr 2020by Chloe Rigby

We’re reporting on the effect of the Covid-19 coronavirus pandemic on the way UK shoppers buy – and on how retailers are responding to that changing behaviour

Covid-19 Frontline Grocery Health Online Other People Press Retailer UK

Debenhams steps closer to second administration in a year

06 Apr 2020by Chloe Rigby

Debenhams has today filed its intent to appoint administrators, in a move that it says will protect it from being forced into liquidation while its 142 UK stores are closed in line with government Covid-19 advice

Analyst Covid-19 Customer Data Department Store Mobile Online Other Press Selling UK

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience

Brands Customer Data Delivery Ecommerce Focus Manager Marketing Mobile Online Press Product Retailer Technology The Customer

Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

30 Oct 2019by Alex Sword

Zalando has signalled a new direction on cutting emissions and reducing plastic waste, with its co-CEO admitting this will involve a trade-off with growth.

Customer Data Delivery IREU Top500 Online Other Press Product Retailer Sustainability The Customer Theme

Digital grows fast at N Brown Group while sales across other channels fall

20 Jun 2019by Chloe Rigby

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