The value of transactions processed by smart checkout technologies – that is where the fixed checkout process is replaced by a frictionless model – will reach $387 billion in 2025, up from just $2 billion in 2020, predicts a study by Juniper Research.
Payments provider Klarna is looking to create a swift way for retailers and brands to create a personalised, social shopping experience, with the launch of a new app that sits within a iframe on the retailer’s site.
Not content to just surf the online grocery wave, Amazon is also tapping into the burgeoning DIY market with the launch of an augmented reality (AR) tool to visualise furniture and home décor in place.
Pets at Home showed how it invested in omnichannel services during the Covid-19 lockdown and now plans to continue to do so amid signs that demand is growing both for pets and for digital ways of buying. Omnichannel sales grew by a record 71% in its first quarter but store and vet revenues both fell, taking the business to an overall 1% drop in revenues.
AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target customers to its mobile business AO Mobile.
We take a look at two recent reports, from Twilio and Salesforce, that highlight the new speed at which consumers are moving more of their shopping online, and behind the scenes, at which retailers and other industries are now approaching digital transformation