When Amazon’s third-quarter results came out last week, most of the focus was on the fact that they posted a fall in net income for the first time in two years. A primary reason for the shortfall was the investment they are currently making in faster delivery, and there was an eye-catching quote on the impact of this shift from chief executive Jeff Bezos: “[A]lthough it’s counterintuitive, the fastest delivery speeds generate the least carbon emissions because these products ship from

Debenhams appoints new chairman to help lead ongoing transformation

25 Oct 2019by Chloe Rigby

Debenhams Group has appointed a new chairman to help guide the multichannel department store as it continues through its turnaround programme

Department Store Industry IRUK Top500 Mobile Online Peak Research Retailer UK

Bonmarché continues to trade as administrators look for buyers

21 Oct 2019by Chloe Rigby

Administrators to Bonmarché are this morning continuing to trade the women’s fashion business as they look for potential buyers.

Customer IRUK Top500 Location Online Research Retailer UK

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby

The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK

Brands Conference Customer Ecommerce Events Focus Industry Manager Retailer Technology The Customer UK Workshop

Promise of minimal change in store or online as John Lewis and Waitrose managements merge

01 Oct 2019by Chloe Rigby

The John Lewis Partnership promises there will be little to no disruption to its shops or websites as it merges the management of John Lewis and Waitrose. Its senior team will be cut by 75 from 225 in order to save £100m through its future partnership programme as managers including Rob Collins, managing director of Waitrose, leave the business

Brands Customer Focus IRUK Top500 Marketing Online Other Research Retailer The Customer UK

Sainsbury’s unveils plan for single multichannel, multi-brand retailer

26 Sep 2019by Chloe Rigby

The retailer aims to cut costs, close up to 70 branches of Argos and move them into its supermarkets, and serve shoppers in a more convenient way through a new five-year plan

Customer Data Grocery Online Region Retailer Technology The Customer UK

Amazon takes its Prime grocery shopping on-demand

09 Sep 2019by Chloe Rigby

Amazon is enabling Prime members to order groceries online without having a monthly subscription

Amazon Grocery Online UK

Four practical approaches to mobile and cross-channel retailing

28 Aug 2019by Paul Skeldon

With mobile gluing together the whole cross-channel play for all retailers, Paul Skeldon asks what techniques and strategies retailers can implement today around mobile to offer the kind of experience shoppers demand

Location Marketing Mobile Online Other People Research UK

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

26 Aug 2019by Emma Herrod

Seth Ellison, executive VP and president, Europe, Levi Strauss & Co, spoke to Emma Herrod about how digital and focusing on customers has helped to turn around a sleeping giant