Frontline

consumers

Virgin Media fine exposes subscription trust crisis as 89% of Brits condemn cancellation hurdles

Subscriptions
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20 Jul 2026
by Amanda Vlietstra
A new report suggests that 89% of Brits place low trust in subscription services.
churn compliance consumers customer service fine subscriptions

ANALYSIS Retail media: the consumer perspective

Retail Media
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8 Aug 2025
by Paul Skeldon
consumers Retail Media Retail Media Networks

DATA 48% of UK consumers planning to downgrade luxury spending

Data
2 Jun 2025
by Paul Skeldon
consumers Data UK Luxury

INTERVIEW SharkNinja “everything we do has consumers at the centre”

Interview
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14 Feb 2025
by Katie Searles
consumers SharkNinja social

UK shoppers still favour home delivery, until there is free OOH options

Delivery
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5 Dec 2024
by Katie Searles
consumers Data Delivery lockers

Quality remains main reason for buying luxury, report finds

Data
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15 Jul 2024
by Katie Searles
consumers ConsumerX luxury RetailX

Consumers looking for a convenient returns process, report finds

Returns
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8 Jul 2024
by Katie Searles
consumers Return Fees returns

RetailX Spring Festival combines four events in one

RXUK
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9 Apr 2024
by Katie Searles
consumers digital Events Spring Festival Subscription Sustainability

Retailers need to understand green measures that matter most to UK shoppers, report stresses

Sustainability
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5 Feb 2024
by Katie Searles
consumers Data Recommerce Second-hand Sustainability

Rising cost of living to drive more shoppers to social and even metaverse, study suggests

Metaverse
26 Oct 2022
by Paul Skeldon
As the rising cost of living increases demand for affordability, consumers will turn to new shopping channels, including social commerce
consumers Growth 2000 Metaverse Social Commerce
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