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Inside track - How the best retailers are engaging with their customers - 2018 Top500 Research
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Inside track - How the best retailers are engaging with their customers - 2018 Top500 Research

Relevant and Resonant: How Meaningful Shopper Relationships Power Retail Success
Video Channel

Relevant and Resonant: How Meaningful Shopper Relationships Power Retail Success

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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

The Customer is now, in theory at least, at the centre of every 21st century retail business. But what does that mean in practice?
Report In Full
Voice assistants divided on when exactly Santa is coming to town and if, baby, it’s cold outside
Mobile

Voice assistants divided on when exactly Santa is coming to town and if, baby, it’s cold outside

Food and drink lead the subscriptions retail market
Delivery

Food and drink lead the subscriptions retail market

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Themes

Voice assistants divided on when exactly Santa is coming to town and if, baby, it’s cold outside

Voice assistants divided on when exactly Santa is coming to town and if, baby, it’s cold outside

14 Dec 2018by Paul Skeldon
Alexa? When is santa coming to town? Voice assistants are set to be one of the hottest gifts on wish lists this Christmas, but research finds that, although fun, voice devices have a long way to go before they become a useful tool during the Christmas period
MobileTechnologyvoice commerce
Food and drink lead the subscriptions retail market

Food and drink lead the subscriptions retail market

14 Dec 2018by Chloe Rigby
Seventy-four per cent of UK shoppers who are signed up to a subscription box are signed up to some kind of food and drink service, according to new research.
Marketing
THIS WEEK IN PEAK A third of spending set to take place online this Christmas

THIS WEEK IN PEAK A third of spending set to take place online this Christmas

14 Dec 2018by Chloe Rigby
Shoppers will be buying online and especially on mobile phones as they complete their Christmas shopping this year, says the Centre for Retail Research
GroceryMobileOnlinePeakResearchRetailerUK
Insights into House of Fraser, Sports Direct and more

Insights into House of Fraser, Sports Direct and more

13 Dec 2018by Chloe Rigby
So what has the House of Fraser acquisition meant for its new owners?
The first answers came in Sports Direct International’s half-year results, out today, which showed a boost to sales but a hit to bottom-line profits - and a repeated assertion from chief executive Mike Ashley that House of Fraser may have been trading while insolvent. 
House of FraserLocationSports Direct
Ocado reports sales growth as shoppers buy more often

Ocado reports sales growth as shoppers buy more often

13 Dec 2018by Chloe Rigby
Ocado today said its retail revenues had grown by 12% over the final quarter of its financial year, as shoppers placed more orders but spent slightly less on each shop.
IRUK Top500Ocado
Bonmarché warns on profits as sales hit by ‘unprecedented’ trading conditions

Bonmarché warns on profits as sales hit by ‘unprecedented’ trading conditions

13 Dec 2018by Chloe Rigby
BrexitIRUK Top500LocationOnlinestores
Carrefour reduces product range in new store concept in Paris

Carrefour reduces product range in new store concept in Paris

13 Dec 2018by Alex Sword
French supermarket giant Carrefour has launched a new type of convenience store which supplements a small range with online services.
Location
EDITORIAL Looking ahead to a time after Brexit… if you can imagine that

EDITORIAL Looking ahead to a time after Brexit… if you can imagine that

12 Dec 2018by Paul Skeldon
If there was a theme of the week, this week’s would naturally be Brexit. While nothing is decided, the swirling uncertainty that surrounds what might play out in the next 106 days, or rather what we might wake up to on 30 March, is starting to move from the pages of analysts’ reports to the bottom lines of real world companies
BrexitIndustryInternationalMobile
Dixons Carphone Warehouse pushed into loss by Brexit and digital headwinds

Dixons Carphone Warehouse pushed into loss by Brexit and digital headwinds

12 Dec 2018by Paul Skeldon
Dixons Carphone has plunged into a statutory £440 million loss against headline profits of £54 million, after taking on £490 million of charges and facing – like everyone else – tricky trading conditions bedevilled by Brexit uncertainty
BrexitIndustryMobile
Europe dominates UN ranking of ecommerce-ready nations

Europe dominates UN ranking of ecommerce-ready nations

12 Dec 2018by Alex Sword
A UN index has ranked the Netherlands the most ecommerce-ready nation, as European countries took eight out of the top 10 places.
InternationalIREU Top500

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