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As Amazon faces Vine controversy, how can retailers ensure customers trust their product reviews?

As Amazon faces Vine controversy, how can retailers ensure customers trust their product reviews?

19 Oct 2018by Alex Sword
This week saw Amazon face claims that it manipulated product reviews through its Vine programme - but how can retailers and sellers ensure online reviews remain authentic?
Customer
WEBINAR OVERVIEW Coast and Mention Me on referral marketing

WEBINAR OVERVIEW Coast and Mention Me on referral marketing

19 Oct 2018by Chloe Rigby
In a recent InternetRetailing webinar, How fashion retailer Coast uses the power of referral to drive new customer acquisition, we were joined by Emma Bonar, head of digital at Coast, and Lizzie Lee, global cheerleader at Mention Me, for a look at the secrets and success of referral marketing and how Coast uses it to encourage word-of-mouth recommendations.
CoastMention Mereferral marketing
INTERVIEW Alex Simion of BrandAlley on the importance of customer-centricity

INTERVIEW Alex Simion of BrandAlley on the importance of customer-centricity

19 Oct 2018by Sasha Fedorenko
"Customers now expect a high level of customer service. As a business, we have decided that the best way to meet those expectations was to place our customers at the heart of our decision-making," says Alex Simion, head of marketing at BrandAlley.
BrandsDataFocusIndustryMarketingProductStrategy and Innovation
Amazon invests to create a potential 1,000 'Silicon Valley' jobs in the UK

Amazon invests to create a potential 1,000 'Silicon Valley' jobs in the UK

19 Oct 2018by Chloe Rigby
Amazon says plans that could see 1,000 new high-skilled jobs created in the UK, opening a Manchester corporate office opening and investing further in its Edinburgh and Cambridge development centres, are about bringing Silicon Valley jobs to Britain.
AmazonCambridgeEdinburghManchesterTechnology
Amazon beats Google and brand sites as first stop for product searches

Amazon beats Google and brand sites as first stop for product searches

19 Oct 2018by Alex Sword
Research finds Amazon is the first port of call for consumers looking for products, well ahead of search engines and brand websites.
Brands
Meeting customer expectations: 52% of UK shoppers seek out experiences over retail goods

Meeting customer expectations: 52% of UK shoppers seek out experiences over retail goods

19 Oct 2018by Sasha Fedorenko
More than half (52%) of UK consumers would rather pay for an "enjoyable experience" than for material items, says a new study.
UK
Starting already? How the shape of Black Friday and pre-Christmas spending may be changing

Starting already? How the shape of Black Friday and pre-Christmas spending may be changing

18 Oct 2018by Chloe Rigby
The latest predictions suggest almost £5bn will be spent on retail goods during the course of Black Friday in the UK. But the effect of peak spending may be already being felt. We consider the evidence.
Black FridayCyber Monday
Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

18 Oct 2018by Chloe Rigby
Record proportions of food and clothing sales took place online in September,  compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.
BrandsClothingCustomerDepartment StoreEventsJewelleryMobileOnlinePeoplePressRetailerUK
Albert Heijn and bol.com combine customer online profiles in Netherlands

Albert Heijn and bol.com combine customer online profiles in Netherlands

18 Oct 2018by Alex Sword
Belgian-Dutch retailer Ahold Delhaize is creating new cross-selling opportunities by allowing customers to use the same digital profile across two of its major outlets.
CustomerIREU Top500
What's up with Asos, as sales and profits top 20% growth?

What's up with Asos, as sales and profits top 20% growth?

17 Oct 2018by Chloe Rigby
We ask what’s going right for Asos as it prepares to turn over £2.5bn a year, two years ahead of schedule
AsosDeliveryIRUK Top500Operations and Logistics

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