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A third of Gen-Z shoppers research health and beauty products online but still buy in stores

A third of Gen-Z shoppers research health and beauty products online but still buy in stores


Older Gen X shoppers driving explosion in online orders – and they don’t need fast delivery, says study

Older Gen X shoppers driving explosion in online orders – and they don’t need fast delivery, says study


Nearly half of shoppers fail to return unsuitable items due to ‘hassle’

Nearly half of shoppers fail to return unsuitable items due to ‘hassle’


TikTok: How retailers are making use of the social media sensation

TikTok: How retailers are making use of the social media sensation


Elite retailers of 2020 named in this year's RetailX UK Top500 report

Elite retailers of 2020 named in this year's RetailX UK Top500 report


Consumer spending grows by 3.9% in January as Brits fill up on fuel and food

Consumer spending grows by 3.9% in January as Brits fill up on fuel and food


UK consumers warming to AI, with 54% happy to resolve queries with bots

UK consumers warming to AI, with 54% happy to resolve queries with bots


bonprix interview: Sustainability is important to customers but price remains essential

bonprix interview: Sustainability is important to customers but price remains essential


H&M continues focus on multichannel customer experience as it expands in developing markets and cuts its store presence in markets including Europe

H&M continues focus on multichannel customer experience as it expands in developing markets and cuts its store presence in markets including Europe


CBI warns of continuing weak demand, but shoppers insist they are confident

CBI warns of continuing weak demand, but shoppers insist they are confident

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