2020 was the biggest mobile shopping year to date, with consumers collectively spending 82 billion hours in shopping apps – 30% up from 2019. The UK also experienced a 30% growth compared to 2019.

Mobile

UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

20 Jan 2021by Paul Skeldon

Peak holiday trading in November from the UK to the rest of the world grew by 57% in 2020, with November seeing a 42% year on year rise for the month. Trade into the EU saw particularly high growth ahead of Brexit day on 31 January.

Growth 2000 Growth 3000 Europe International

Online and a successful peak see WHSmith survive, but tough 2021 awaits

20 Jan 2021by Paul Skeldon

WHSmith saw a better than expected Christmas peak, but is bracing itself for a large hit in early 2021 as lockdowns hit its stores and travel businesses more than online can compensate for.

Industry WHSmith

Google trials ability to shop from YouTube videos on mobile

20 Jan 2021by Paul Skeldon

Google is trialling a new way to shop from YouTube videos, as it looks to ramp up how video commerce can be made easier.

Google Mobile Strategy and Innovation Video commerce YouTube

InPost rolls out mobile digital receipts across its UK locker network to make life easier for shoppers

20 Jan 2021by Paul Skeldon

Locker delivery brand InPost is to roll out digital receipts for mobile across its UK locker network, to make dropping off parcels at lockers even easier for its customers.

Delivery Mobile Technology

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon

Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.

Growth 2000 Mobile Operations and Logistics returns

BRC launches first Level 7 retail apprenticeship in Machine Learning to help retailers meet new challenges

20 Jan 2021by Paul Skeldon

The British Retail Consortium’s educational arm, BRC Learning, has partnered with Cambridge Spark, a leader in transformational data science and AI education, to develop a MSc Level qualification for advanced data analytics, funded by the Apprenticeship Levy.

BRC Education Technology

Google Cloud boosts personalised online searches with an enhanced product discovery AI suite

20 Jan 2021by Paul Skeldon

Google Cloud has launched a product discovery solutions for retail, a suite of solutions built to help retailers enhance their ecommerce offerings and deliver highly personalised consumer experiences in the first phase of their shopping journeys.

AI Google Growth 2000 Growth 3000 Europe Technology

Superdry prioritises online and sustainability in its search for growth

19 Jan 2021by Chloe Rigby

Superdry is now prioritising investment into online and multichannel after a first half in which 50% of its sales were made online. At the same time, ecommerce grew by 49.8% compared to the same time last year. But customers’ shift online was also a move away from shops, where sales fell by 44.8%

Brands Covid-19 Ecommerce EU Europe Focus Marketing Online Other Peak People Product Research Retailer UK

AO hails strongest ever peak trading period - and says shoppers won’t look back from buying electricals online

19 Jan 2021by Chloe Rigby

AO World’s chief executive believes shoppers will never look back from buying electricals online following the retailer’s strongest ever peak trading period. Covid-19 has kept more shoppers at home, resulting in higher levels of online demand for the electrical products that AO sells – and John Roberts says that has accelerated the shift online in his market

AO AO World RXUK Top500

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EDITORIAL Mobile and cross-border defined 2020 and will carry 2021

EDITORIAL The online and multichannel strategies that retailers from Seasalt and Superdry to AO.com and Hotel Chocolat are deploying

GUEST COMMENT The Retention Economy–and how retailers can win in it

Spain Top100 Report

2020 sees mcommerce in UK grow by 30%, with social commerce set to drive growth in 2021

UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

Themes

2020 sees mcommerce in UK grow by 30%, with social commerce set to drive growth in 2021

UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

Online and a successful peak see WHSmith survive, but tough 2021 awaits

Google trials ability to shop from YouTube videos on mobile

InPost rolls out mobile digital receipts across its UK locker network to make life easier for shoppers

A lack of options and poor communication around returns risks future retail sales

BRC launches first Level 7 retail apprenticeship in Machine Learning to help retailers meet new challenges

Google Cloud boosts personalised online searches with an enhanced product discovery AI suite

Superdry prioritises online and sustainability in its search for growth

AO hails strongest ever peak trading period - and says shoppers won’t look back from buying electricals online

What does the UK-EU post-Brexit trade deal mean in practice for ecommerce and multichannel retailers?

LOCKDOWN 3.0 UK shops return to lockdown as Covid-19 infection rate spikes

Co-op extends robot delivery to Northampton as it expands online

Zalando invests in machine learning to drive next generation ecommerce

John Lewis ends its strategy of international expansion – and will stop delivering online orders abroad from next week

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