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John Lewis appoints Pippa Wicks to the job of ensuring its department stores stay relevant post-Covid 19

John Lewis appoints Pippa Wicks to the job of ensuring its department stores stay relevant post-Covid 19

26 Jun 2020by Chloe Rigby
Covid-19CustomerDepartment StoreEventsGardenMarketingMerchandisingOnlineOtherPeopleProductsRetailerUK
A third of retail sales took place online for the first time in May: ONS

A third of retail sales took place online for the first time in May: ONS

19 Jun 2020by Chloe Rigby
Online retailers won a record share of shopper spending in May, as a third of UK retail sales took place over the internet, according to official figures
AnalystBrandsClothingCovid-19CustomerDepartment StoreEcommerceGardenIndustryOnlineOtherPaymentProductProductsResearchSellingTechnologyUK
UK retail sales fall at fastest rate ever – while ecommerce takes record share of spending

UK retail sales fall at fastest rate ever – while ecommerce takes record share of spending

24 Apr 2020by Chloe Rigby
UK retail sales fell at their fastest rate on record in March – when most stores closed their shutters to protect against the Covid-19 pandemic. At the same time, ecommerce took its largest ever share of retail spending – at 22.3% of all sales
ClothingCovid-19DeliveryDepartment StoreEcommerceOnlineOtherPeopleTechnologyUK
Debenhams steps closer to second administration in a year

Debenhams steps closer to second administration in a year

06 Apr 2020by Chloe Rigby
Debenhams has today filed its intent to appoint administrators, in a move that it says will protect it from being forced into liquidation while its 142 UK stores are closed in line with government Covid-19 advice
AnalystCovid-19CustomerDataDepartment StoreMobileOnlineOtherPressSellingUK
Debenhams appoints new chairman to help lead ongoing transformation

Debenhams appoints new chairman to help lead ongoing transformation

25 Oct 2019by Chloe Rigby
Debenhams Group has appointed a new chairman to help guide the multichannel department store as it continues through its turnaround programme
Department StoreIndustryIRUK Top500MobileOnlinePeakResearchRetailerUK
Summer sale season peaks online

Summer sale season peaks online

16 Jul 2019by Chloe Rigby
This year’s summer sale season is reaching its peak today at ecommerce sites from Amazon and Currys PC World to department stores including John Lewis and Debenhams
BrandsCustomerDeliveryDepartment StoreEcommerceMobileOnlineOtherPeakRetailerSellingSubscriptionUK
Retail industry staff numbers down by an estimated 70,000 at the end of 2018

Retail industry staff numbers down by an estimated 70,000 at the end of 2018

25 Jan 2019by Chloe Rigby
The number of people working in the UK retail industry was down by the equivalent of 70,000 jobs in the final quarter of 2018, compared to the same time in the previous year, British Retail Consortium figures out this week suggest. More than a quarter of retailers plan to reduce their head count still further, the figures also suggest.
Ecommerce grows by more than a third in November, compared to October, with a record share of all retail sales taking place online

Ecommerce grows by more than a third in November, compared to October, with a record share of all retail sales taking place online

21 Dec 2018by Chloe Rigby
Ecommerce grew by more than a third in November, compared to October, with a record share of all retail sales taking place online. In particular, shoppers look to have saved their department store purchases up for November, spending 73% more online than they did in October.
AnnualDepartment StoreEcommerceIndustryOnlineOtherUK
Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

18 Oct 2018by Chloe Rigby
Record proportions of food and clothing sales took place online in September,  compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.
BrandsClothingCustomerDepartment StoreEventsJewelleryMobileOnlinePeoplePressRetailerUK
John Lewis emphasises the role of its staff in its customers' experience in its new brand identity

John Lewis emphasises the role of its staff in its customers' experience in its new brand identity

04 Sep 2018by Chloe Rigby
John Lewis is the second department store this week to unveil a new brand identity as it sets out what makes it different in a highly competitive market where business is moving online fast.
CustomerDepartment StoreJohn Lewis

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