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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

16 Apr 2021by Chloe Rigby

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

European Grocery Report 2021

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RXUK Top500 Report 2021

The RetailX UK Top500 2021

Operations & Logistics

Strategy & Innovation

As stores reopen, are shoppers returning – and what are the implications for online sales?

Delivery

Ocado plans robotic in-kitchen deliveries and self-driving delivery vehicles as it takes £10m stake in autonomous technology specialist

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As stores reopen, are shoppers returning – and what are the implications for online sales?

16 Apr 2021by Chloe Rigby

Five days after shops have reopened, the appetite to shop in store seems at least initially to be stronger. Vaccinations appear to be giving new levels of reassurance to customers, especially those who were previously vulnerable to Covid-19. But what are the implications for the fast ecommerce growth that retailers have seen over the last year?

the changing high street

Ocado plans robotic in-kitchen deliveries and self-driving delivery vehicles as it takes £10m stake in autonomous technology specialist

16 Apr 2021by Chloe Rigby

The grocer-cum-technology company says today that last mile deliveries and kerb-to-kitchen robots are among the options for a partnership that will collaborate on both hardware and software interfaces for autonomous vehicles. Use cases also include vehicles to work inside Ocado’s customer fulfilment centres (CFC). It says the move will not affect its current hiring or staffing plans

Ocado RXUK Top500

AO World says ‘brave and bold’ expansion early in the pandemic helped it grow full-year sales by more than 60%

15 Apr 2021by Chloe Rigby

AO World says decisions to invest in capacity and infrastructure early in the Covid-19 pandemic helped it to grow sales by more than 60% in its latest financial year

AO World AO.com RXUK Top500

THG reports 41% in full-year sales as shoppers shifted online to buy – and more brands used its technology to develop their own digital business

15 Apr 2021by Chloe Rigby

THG today reported full-year sales up by 41% after shoppers shifted online during Covid-19 lockdowns to buy the beauty and nutrition product its brands sell. At the same time, a growing number of brands used its technologies in order to develop their own digital capabilities. But at the bottom line, it reported a pre-tax loss as it handed equity to its staff following its stockmarket flotation

Brands Charity Covid-19 Data International Online Product Products Retailer Technology

Strong digital capabilities help Toolstation and Wickes grow sales

15 Apr 2021by Chloe Rigby

Toolstation sales grew by nearly 50% in the first quarter of its financial year, while Wickes’ sales were 18.9% ahead of the same time last year. Travis Perkins says it’s now in line to demerge Wickes from the group by the end of this month

Covid-19 RXUK Top500 Toolstation Wickes

Naked Wines set to be a ‘long-term winner’ from the pandemic-propelled shift online

15 Apr 2021by Chloe Rigby

The wine pureplay says in a full-year trading update today that sales grew by about 68% in the year to March 29 2021, with sales in its US business growing by three-quarters (+75%) to account for 45% of group sales and become the company’s largest market

Naked Wines RXUK Top500 shift online

50% of UK shoppers to continue purchasing clothing online despite shops reopening

15 Apr 2021by Paul Skeldon

With non-essential stores across the UK now open, analysis of shopping habits across the pandemic indicate that at least half of shoppers will continue to buy clothes online, because they like it

Apparel and Footwear Covid-19 Customer Resilience

Tesco sees online sales skyrocket, but profits down through costs and competition

14 Apr 2021by Paul Skeldon

Tesco has seen online sales rocket up by a further 77% across 2020/21, accounting for £6.3bn of the group’s total £53.4bn in sales excluding fuel. However, overall profits were down 28% to £1815m

Industry Tesco

Etsy doubles revenue in 2020, with half of sales now on mobile

14 Apr 2021by Paul Skeldon

Driven by the pandemic, Etsy crossed the billion-dollar revenue mark for the first time in its history after a YoY increase of 110.75% in revenue in 2020 hitting $1.7bn in revenue – and half of that was on mobile

International Marketplaces Mobile

Flying Tiger Copenhagen and MUJI tap into App Clips to create a rapid mobile self-checkout service

14 Apr 2021by Paul Skeldon

Retailers Flying Tiger Copenhagen and MUJI are rolling out mobile self-checkout solutions using app clips to make their re-opened stores more contactless

App Clips Flying Tiger Copenhagen Industry Mobile Muji Payment