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Pets at Home shows how fast its omnichannel sales grew in the run up to Christmas

Pets at Home shows how fast its omnichannel sales grew in the run up to Christmas

21 Jan 2021by Chloe Rigby
Pets at Home today showed the extent of its omnichannel growth in recent months as it issued a second update on third-quarter trading
Pets at HomeRXUK Top500
2020 sees mcommerce in UK grow by 30%, with social commerce set to drive growth in 2021

2020 sees mcommerce in UK grow by 30%, with social commerce set to drive growth in 2021

20 Jan 2021by Paul Skeldon
2020 was the biggest mobile shopping year to date, with consumers collectively spending 82 billion hours in shopping apps – 30% up from 2019. The UK also experienced a 30% growth compared to 2019.
Mobile
UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

UK cross-border ecommerce sales up 57%, EU sales still outstrip non-EU

20 Jan 2021by Paul Skeldon
Peak holiday trading in November from the UK to the rest of the world grew by 57% in 2020, with November seeing a 42% year on year rise for the month. Trade into the EU saw particularly high growth ahead of Brexit day on 31 January.
Growth 2000Growth 3000 EuropeInternational
Online and a successful peak see WHSmith survive, but tough 2021 awaits

Online and a successful peak see WHSmith survive, but tough 2021 awaits

20 Jan 2021by Paul Skeldon
WHSmith saw a better than expected Christmas peak, but is bracing itself for a large hit in early 2021 as lockdowns hit its stores and travel businesses more than online can compensate for.
IndustryWHSmith
Google trials ability to shop from YouTube videos on mobile

Google trials ability to shop from YouTube videos on mobile

20 Jan 2021by Paul Skeldon
Google is trialling a new way to shop from YouTube videos, as it looks to ramp up how video commerce can be made easier.
GoogleMobileStrategy and InnovationVideo commerceYouTube
InPost rolls out mobile digital receipts across its UK locker network to make life easier for shoppers

InPost rolls out mobile digital receipts across its UK locker network to make life easier for shoppers

20 Jan 2021by Paul Skeldon
Locker delivery brand InPost is to roll out digital receipts for mobile across its UK locker network, to make dropping off parcels at lockers even easier for its customers.
DeliveryMobileTechnology
A lack of options and poor communication around returns risks future retail sales

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon
Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.
Growth 2000MobileOperations and Logisticsreturns
BRC launches first Level 7 retail apprenticeship in Machine Learning to help retailers meet new challenges

BRC launches first Level 7 retail apprenticeship in Machine Learning to help retailers meet new challenges

20 Jan 2021by Paul Skeldon
The British Retail Consortium’s educational arm, BRC Learning, has partnered with Cambridge Spark, a leader in transformational data science and AI education, to develop a MSc Level qualification for advanced data analytics, funded by the Apprenticeship Levy.
BRCEducationTechnology
Google Cloud boosts personalised online searches with an enhanced product discovery AI suite

Google Cloud boosts personalised online searches with an enhanced product discovery AI suite

20 Jan 2021by Paul Skeldon
Google Cloud has launched a product discovery solutions for retail, a suite of solutions built to help retailers enhance their ecommerce offerings and deliver highly personalised consumer experiences in the first phase of their shopping journeys.
AIGoogleGrowth 2000Growth 3000 EuropeTechnology
Superdry prioritises online and sustainability in its search for growth

Superdry prioritises online and sustainability in its search for growth

19 Jan 2021by Chloe Rigby
Superdry is now prioritising investment into online and multichannel after a first half in which 50% of its sales were made online. At the same time, ecommerce grew by 49.8% compared to the same time last year. But customers’ shift online was also a move away from shops, where sales fell by 44.8%
BrandsCovid-19EcommerceEUEuropeFocusMarketingOnlineOtherPeakPeopleProductResearchRetailerUK

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