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How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

31 Jul 2020by Chloe Rigby
Pets at Home showed how it invested in omnichannel services during the Covid-19 lockdown and now plans to continue to do so amid signs that demand is growing both for pets and for digital ways of buying. Omnichannel sales grew by a record 71% in its first quarter but store and vet revenues both fell, taking the business to an overall 1% drop in revenues.
Covid-19CustomerOnlineProductsResearchResilienceRetailerSubscriptionTechnologyThe Customer
Amazon online grocery sales tripled and its profits doubled in the second quarter of its financial year

Amazon online grocery sales tripled and its profits doubled in the second quarter of its financial year

31 Jul 2020by Chloe Rigby
Amazon says its online grocery sales tripled in the second quarter of its financial year, compared to the same time last year. The US retailer, which sells in the UK via the Amazon UK website, expanded its grocery delivery capacity across its markets by more than 160% during the quarter and tripled the number of locations where shoppers can pick up their groceries. And today the company reported sales up by 40% and profits by 100% in the second quarter of its financial year – despite spending $4
AmazonCovid-19online grocerySustainability
John Lewis Partnership outlines a digital-first strategy for world where 20% of Waitrose sales and 60% of John Lewis’ are made online

John Lewis Partnership outlines a digital-first strategy for world where 20% of Waitrose sales and 60% of John Lewis’ are made online

30 Jul 2020by Chloe Rigby
More than 20% of Waitrose sales are expected to take place online in future - up from 5% before the coronavirus pandemic, the John Lewis Partnership said today. The huge growth follows a Covid-19 lockdown in which many more customers turned online to do much more of their shopping, accelerating changes that had already been expected to take place in coming years
John LewisLocationWaitrose
Argos stops printing its catalogue as most of its customers now shop via mobile

Argos stops printing its catalogue as most of its customers now shop via mobile

30 Jul 2020by Chloe Rigby
Argos says its customers are now so comfortable with digital that it has decided to stop printing its catalogue
ArgosCatalogueRXUK Top500Sainsbury's
Two ways Sainsbury’s is using mobile technology to help customers avoid queuing in its shops

Two ways Sainsbury’s is using mobile technology to help customers avoid queuing in its shops

30 Jul 2020by Chloe Rigby
Sainsbury’s is testing out a new virtual queueing system for shoppers as they wait to get into its stores under social distancing guidelines. It will be the first UK retailer to trial the ufirst app, which it will deploy at five branches in London, Leicester and Watford. Meanwhile, it is also to expand use of its SmartShop mobile app, which is now used by more than a million customers and accounts for more than half of the sales in some of its supermarkets.
Sainsbury's
ScS shows huge swings that lockdown brought to its business

ScS shows huge swings that lockdown brought to its business

30 Jul 2020by Chloe Rigby
ScS today showed the huge swings lockdown brought to its business as it gave early sight of its full-year figures in a trading update
John Lewis extends ‘Zoom shopping’ with launch of personal shopping service…

John Lewis extends ‘Zoom shopping’ with launch of personal shopping service…

29 Jul 2020by Paul Skeldon
John Lewis is turning to Zoom to provide virtual personal shopping appointments as it seeks new ways to make its stores work for the increasingly online customer base.
IndustryJohn LewisResilience
… and rolls out electric delivery vans across JLP and Waitrose as home delivery soars

… and rolls out electric delivery vans across JLP and Waitrose as home delivery soars

29 Jul 2020by Paul Skeldon
The John Lewis Partnership, ranked Elite in RXUK Top500 research, and its sister store Waitrose, are to increase the use of electric delivery vehicles as home delivery continues to soar as lockdown ends.
DeliveryIndustryJohn LewisSustainabilityWaitrose
9% rise in online sales helps Next have a better than expected Q2

9% rise in online sales helps Next have a better than expected Q2

29 Jul 2020by Paul Skeldon
Next has posted better than expected second quarter results, with online sales up 9% and expects to make a full-year profit of £195 million – although it warns a second wave of coronavirus could see this revised downwards.
Covid-19IndustryNextResilience
AO adopts AI in its mobile division to continue customer service-led growth

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020by Paul Skeldon
AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target customers to its mobile business AO Mobile.
IndustryMarketingMobileResilienceStrategy & InnovationStrategy and InnovationTechnology

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