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IRC 2019 PREVIEW The countdown is on for this year’s conference

IRC 2019 PREVIEW The countdown is on for this year’s conference


Promise of minimal change in store or online as John Lewis and Waitrose managements merge

Promise of minimal change in store or online as John Lewis and Waitrose managements merge


IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first


INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'


Majestic Wine moves out of multichannel to focus online with £100m sale of the Majestic Wine Warehouses business

Majestic Wine moves out of multichannel to focus online with £100m sale of the Majestic Wine Warehouses business


IRC 2019 PREVIEW The customer expectations conference

IRC 2019 PREVIEW The customer expectations conference


Customer experience now a key driver for shoppers – and retailers: study

Customer experience now a key driver for shoppers – and retailers: study


New Look focuses on profitable sales from combination of online and fewer stores

New Look focuses on profitable sales from combination of online and fewer stores



More than 1,300 stores have closed in 2019 as a result of CVAs, administrations and store downsizings first announced last year

More than 1,300 stores have closed in 2019 as a result of CVAs, administrations and store downsizings first announced last year

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