UK online sales showed record growth during May 2020 – a month in which all non-essential shops were closed, new figures from the BDO High Street Sales Tracker suggest

How Gap sales moved online as most of its stores closed against coronavirus

05 Jun 2020by Chloe Rigby

Gap’s parent company has reported a 43% drop in sales in a first quarter when about 90% of stores closed to protect against the coronavirus outbreak

Covid-19 Location

How Estonian grocers are using robots for contactless click-and-collect during the pandemic

05 Jun 2020by Chloe Rigby

Shoppers in Estonia are now using robots to take contactless delivery of their grocery orders as online orders surge during the Covid-19 pandemic

Covid-19 Customer Delivery Ecommerce Grocery Online Product Products Technology The Customer UK

More than half of payments made by card in 2019 as shoppers bought more online and with contactless

04 Jun 2020by Chloe Rigby

Covid-19

John Lewis focuses on the customer experience and loyalty as it launches virtual event series

04 Jun 2020by Chloe Rigby

John Lewis is focusing on the customer experience and on loyalty with a series of free virtual workshops

Covid-19 customer experience customer loyalty John Lewis

EDITORIAL Speed is of the essence

04 Jun 2020by Paul Skeldon

The coronavirus pandemic has seen a rapid change in how people shop. It has ushered in many of the changes retail has been facing over the past few years at break-neck speed. But the pace of change is likely to continue.

Marketing Mobile

Snapchat taps into social selling boom with launch of dynamic ads

03 Jun 2020by Paul Skeldon

To tap into the swift shift in D2C and retailer ecommerce brought about by the coronavirus pandemic, Snapchat has joined the social media foray into ecommerce with the launch of dynamic ads.

Growth 2000 Marketing Mobile Selling snapchat Social Commerce

New lockdown habits here to stay as ‘most plan to keep spending more frequently online’ says Visa

03 Jun 2020by Paul Skeldon

As restrictions on non-essential retail begin to lift, the research reveals that many of our new shopping habits will be here to stay, with two fifths (41%) shopping online more frequently the majority (74%) of those will continue to do so.

Customer Industry Mobile Payment

77% of consumers say they have bought more during lockdown and will continue to do so

03 Jun 2020by Paul Skeldon

Now used to physical stores being closed and despite the potential for a significant recession, 77% of all consumers who have purchased more online during the lockdown expect to continue to do so after it has ended.

Covid-19 Customer

eBay outlines ‘lockdown spend trends’ and points to how important ‘live’ data is to tapping into the ecommerce boom

03 Jun 2020by Paul Skeldon

New insights released by eBay reveal how shopping habits shifted as the UK entered lockdown on 23 March 2020 and, as all but essential physical stores closed doors, online became the default way the nation shopped.

Covid-19 Growth 2000 Industry Marketing