The Lidl Plus app is now live in the UK as the supermarket tests it ahead of a September launch. We look at how it will help to build customer relationships.

Lidl Lidl Plus

Watches of Switzerland reports record year as luxury shoppers bought online and from regional shops after Covid-19 pandemic

13 Aug 2020by Chloe Rigby

How did luxury shoppers buy during and after the Covid-19 pandemic and lockdowns in the UK an US? Watches of Switzerland had some answers today as it reported a leap in online sales and said that shoppers bought more from its regional shops and less in London as tourism fell.

Covid-19 Customer Ecommerce Events Focus Online PR Product Research Retailer Selling UK

Topps Tiles predicts a modest full-year profit as DIYers and trade customers shopped online and in-store over the summer

13 Aug 2020by Chloe Rigby

Topps Tiles says customers bought online and in-store as they focused on home improvements over the summer – and now it’s expecting to turn in a profit this year

RXUK Top500 Topps Tiles

Retail output slumped by 22.5% in Q2 2020, as UK GDP fell by a record 20.4%

12 Aug 2020by Chloe Rigby

Retail and wholesale output fell by 22.5% in the second quarter of 2020 – between April and June – compared to the same time last year, the latest GDP figures suggest. The decline, which comes as a result of the coronavirus pandemic, is a bigger fall than the 20.4% decline in UK output, as measured through gross domestic product (GDP), that was reported today.

GDP retail sales

Asos predicts ‘significant’ full-year rise in sales and profits as customer behaviour changes in lockdown

12 Aug 2020by Chloe Rigby

Asos is predicting its full-year figures will be “significantly” ahead of its expectations after locked down customers bought more online – and sent fewer products back

Asos RXUK Top500

Debenhams cuts 2,500 jobs as business continues to be slow following the Covid-19 lockdown

11 Aug 2020by Chloe Rigby

The department store retailer, whose 200 shops include 142 in the UK, has so far reopened 124 UK stores from lockdown. Today it confirmed that it would cut 2,500 jobs.

Covid-19 Debenhams shift online

Shoppers continued to spend in July online despite store reopenings – while footfall still a third lower than last year

11 Aug 2020by Chloe Rigby

Shoppers continued to spend strongly online last month, with ecommerce surging at a pace that slowed only slightly as shops reopened, new figures from the BRC suggest. Meanwhile, figures from Barclaycard suggest that consumer spending fell slightly in July, as shoppers started to spend on non-essential items, and Springboard data suggests that store visitor numbers remain a third down on last year, although they are recovering slowly.

Barclaycard BRC-KPMG Retail Sales Monitor KPMG online retail sales retail sales Springboard

Domino’s sees shift to online accelerate during lockdown

11 Aug 2020by Chloe Rigby

Domino’s today said its online shift accelerated in the first half of its financial year, when 93% of delivered sales were made over the internet

Covid-19 Domino's Pizza

Superdry says trade is stronger than expected as online sales rise but stores hit by lockdowns

11 Aug 2020by Chloe Rigby

Superdry this week said the first quarter of its financial year was ahead of its expectations, as online sales grew by 93%, taking the strain as stores remained closed during Covid-19 lockdowns

Covid-19 Online Research Retailer

How are customer expectations changing in a digital post-pandemic world? Study

10 Aug 2020by Chloe Rigby

As more customers buy more of their shopping online, their expectations of what they want from retailers are changing fast, a new study suggests

Covid-19

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From Asos and Topps Tiles to Watches of Switzerland on how customer behaviour is evolving

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How the Lidl Plus app is designed to foster customer loyalty

Watches of Switzerland reports record year as luxury shoppers bought online and from regional shops after Covid-19 pandemic

Themes

How the Lidl Plus app is designed to foster customer loyalty

Watches of Switzerland reports record year as luxury shoppers bought online and from regional shops after Covid-19 pandemic

Topps Tiles predicts a modest full-year profit as DIYers and trade customers shopped online and in-store over the summer

Retail output slumped by 22.5% in Q2 2020, as UK GDP fell by a record 20.4%

Asos predicts ‘significant’ full-year rise in sales and profits as customer behaviour changes in lockdown

Debenhams cuts 2,500 jobs as business continues to be slow following the Covid-19 lockdown

Shoppers continued to spend in July online despite store reopenings – while footfall still a third lower than last year

Domino’s sees shift to online accelerate during lockdown

Superdry says trade is stronger than expected as online sales rise but stores hit by lockdowns

How are customer expectations changing in a digital post-pandemic world? Study

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Unilever reports 49% rise in ecommerce sales as shoppers changed buying habits during Covid-19 lockdowns

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