The coronavirus pandemic has seen a rapid change in how people shop. It has ushered in many of the changes retail has been facing over the past few years at break-neck speed. But the pace of change is likely to continue.
As restrictions on non-essential retail begin to lift, the research reveals that many of our new shopping habits will be here to stay, with two fifths (41%) shopping online more frequently the majority (74%) of those will continue to do so.
Now used to physical stores being closed and despite the potential for a significant recession, 77% of all consumers who have purchased more online during the lockdown expect to continue to do so after it has ended.
New insights released by eBay reveal how shopping habits shifted as the UK entered lockdown on 23 March 2020 and, as all but essential physical stores closed doors, online became the default way the nation shopped.