We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience

PREDICTIONS 2020 Shopping across channels

03 Jan 2020by Chloe Rigby

We’re running a series of predictions around how ecommerce and multichannel retail might develop in the year ahead. Today the focus is on how shoppers buy – and the different sales channels that they use

Brands Customer Data Ecommerce Industry International Manager Marketing Mobile Online Other Payment People Product Retailer Technology Theme UK

PEAK 2019 Online pre-Christmas discounting continues while returns could peak today

09 Dec 2019by Chloe Rigby

Retailers continue to discount after the Cyber weekend events, while predictions suggest that this week will see returns peak. Plus we look at how Christmas deliveries are made by ferry to tiny Brownsea Island

Brands Data Delivery Focus Grocery IRUK Top500 Manager Online Peak People Research Retailer Selling UK

Bol.com adds sustainable-only page to webshop

30 Oct 2019by Alex Sword

Netherlands marketplace Bol.com has launched an online store selling only sustainable items.

Clothing Customer Delivery IREU Top500 Manager Online People Selling Sustainability The Customer

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby

The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK

Brands Conference Customer Ecommerce Events Focus Industry Manager Retailer Technology The Customer UK Workshop

Waitrose tests customers’ appetite for packaging-free grocery shopping

04 Jun 2019by Chloe Rigby

Waitrose is testing its customers’ appetite for packaging-free grocery shops in a move that could encourage more sustainability-minded shoppers into store

Brands Grocery IRUK Top500 Manager Other People Research Retailer Selling Senior Manager

PREDICTIONS 2019 How is artificial intelligence set to help retailers over the coming year?

11 Jan 2019by Chloe Rigby

How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series will focus on a different theme each time. Today we’re looking at one technology expected to be especially significant in the coming year - artificial intelligence (AI).

Annual Brands Customer Data Ecommerce Focus Industry Location Manager Marketing Mobile Online Other People Retailer Software Technology The Customer Theme UK

Arcadia Group offers its shoppers new ways to pay

13 Nov 2018by Chloe Rigby

Arcadia Group retailers are now offering customers new options when it comes to payment. The group has teamed up with Klarna to offer an instillment-based approach to payment.

Brands Customer Manager Payment Product Retailer The Customer UK

CollectPlus introduces a print in-store returns service, integrated with Amazon Alexa

09 Jul 2018by Sasha Fedorenko

CollectPlus has rolled-out a ’print in-store’ solution aimed at simplifying returns, while shoppers can also organise their return via the Amazon voice assistant.

Customer Manager Online Product Strategy and Innovation Technology UK