Multichannel retailers from John Lewis to Sainsbury’s, Aldi and Asda are continuing to introduce fresh ways to improve their sustainability as they move into 2021. Plus, eBay says demand is growing on its marketplace for the recycled and refurbished furniture sold by sellers including Clear Cycle
We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience
We’re running a series of predictions around how ecommerce and multichannel retail might develop in the year ahead. Today the focus is on how shoppers buy – and the different sales channels that they use
Retailers continue to discount after the Cyber weekend events, while predictions suggest that this week will see returns peak. Plus we look at how Christmas deliveries are made by ferry to tiny Brownsea Island
The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK
Waitrose is testing its customers’ appetite for packaging-free grocery shops in a move that could encourage more sustainability-minded shoppers into store
How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series will focus on a different theme each time. Today we’re looking at one technology expected to be especially significant in the coming year - artificial intelligence (AI).
Arcadia Group retailers are now offering customers new options when it comes to payment. The group has teamed up with Klarna to offer an instillment-based approach to payment.