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PREDICTIONS 2020 Focus on the customer experience

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby
We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience
BrandsCustomerDataDeliveryEcommerceFocusManagerMarketingMobileOnlinePressProductRetailerTechnologyThe Customer
PREDICTIONS 2020 Shopping across channels

PREDICTIONS 2020 Shopping across channels

03 Jan 2020by Chloe Rigby
We’re running a series of predictions around how ecommerce and multichannel retail might develop in the year ahead. Today the focus is on how shoppers buy – and the different sales channels that they use
BrandsCustomerDataEcommerceIndustryInternationalManagerMarketingMobileOnlineOtherPaymentPeopleProductRetailerTechnologyThemeUK
PEAK 2019 Online pre-Christmas discounting continues while returns could peak today

PEAK 2019 Online pre-Christmas discounting continues while returns could peak today

09 Dec 2019by Chloe Rigby
Retailers continue to discount after the Cyber weekend events, while predictions suggest that this week will see returns peak. Plus we look at how Christmas deliveries are made by ferry to tiny Brownsea Island
BrandsDataDeliveryFocusGroceryIRUK Top500ManagerOnlinePeakPeopleResearchRetailerSellingUK
Bol.com adds sustainable-only page to webshop

Bol.com adds sustainable-only page to webshop

30 Oct 2019by Alex Sword
Netherlands marketplace Bol.com has launched an online store selling only sustainable items.
ClothingCustomerDeliveryIREU Top500ManagerOnlinePeopleSellingSustainabilityThe Customer
IRC 2019 PREVIEW The countdown is on for this year’s conference

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby
The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK
BrandsConferenceCustomerEcommerceEventsFocusIndustryManagerRetailerTechnologyThe CustomerUKWorkshop
Waitrose tests customers’ appetite for packaging-free grocery shopping

Waitrose tests customers’ appetite for packaging-free grocery shopping

04 Jun 2019by Chloe Rigby
Waitrose is testing its customers’ appetite for packaging-free grocery shops in a move that could encourage more sustainability-minded shoppers into store
BrandsGroceryIRUK Top500ManagerOtherPeopleResearchRetailerSellingSenior Manager
PREDICTIONS 2019 How is artificial intelligence set to help retailers over the coming year?

PREDICTIONS 2019 How is artificial intelligence set to help retailers over the coming year?

11 Jan 2019by Chloe Rigby
How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series will focus on a different theme each time. Today we’re looking at one technology expected to be especially significant in the coming year - artificial intelligence (AI).
AnnualBrandsCustomerDataEcommerceFocusIndustryLocationManagerMarketingMobileOnlineOtherPeopleRetailerSoftwareTechnologyThe CustomerThemeUK
Arcadia Group offers its shoppers new ways to pay

Arcadia Group offers its shoppers new ways to pay

13 Nov 2018by Chloe Rigby
Arcadia Group retailers are now offering customers new options when it comes to payment. The group has teamed up with Klarna to offer an instillment-based approach to payment.
BrandsCustomerManagerPaymentProductRetailerThe CustomerUK
CollectPlus introduces a print in-store returns service, integrated with Amazon Alexa

CollectPlus introduces a print in-store returns service, integrated with Amazon Alexa

09 Jul 2018by Sasha Fedorenko
CollectPlus has rolled-out a ’print in-store’ solution aimed at simplifying returns, while shoppers can also organise their return via the Amazon voice assistant.
CustomerManagerOnlineProductStrategy and InnovationTechnologyUK

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