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UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

20 Aug 2019by Paul Skeldon
As many as 72% of retailers see Click & Collect services as a solution to drive high street footfall, yet, UK shoppers are leaving as much as £228 million worth of items uncollected each year
click and collectCustomerLocationOperations and Logistics
IREU Top500 How leading European retailers respond to shoppers' expectations of delivery, collection and returns

IREU Top500 How leading European retailers respond to shoppers' expectations of delivery, collection and returns

19 Aug 2019by Penelope Ody
When it comes to receiving their online shopping orders, consumers now always expect speed and convenience. Leading retailers in the IREU Top500 Operations & Logistics Performance Dimension have responded by upping their game, with a steady growth in next-day and nominated-day options, as well as same-day click and collect
Operations and Logistics
61% of retailers don’t show in-store stock for mobile shoppers

61% of retailers don’t show in-store stock for mobile shoppers

14 Aug 2019by Paul Skeldon
Research reveals that a majority of UK high street retailers are potentially alienating last minute or mobile shoppers by not displaying any information about in-store stock availability on their websites.
MobileOperations and Logisticsstock
Customer expectation: how service innovators are redefining what customers demand when it comes to delivery

Customer expectation: how service innovators are redefining what customers demand when it comes to delivery

12 Aug 2019by Liz Morrell
Customers are no longer quiet about their desire for the perfect delivery experience. Expectations around service in all areas of their lives are being raised and none more so than in the area of delivery. Service disruptors such as Airbnb and Amazon have set new standards of customer service and in retail shoppers are now realising that they also have the right to expect a similar experience when it comes to product delivery
Operations and Logistics
Warnings on no-deal Brexit as incoming Prime Minister Boris Johnson prepares for office

Warnings on no-deal Brexit as incoming Prime Minister Boris Johnson prepares for office

23 Jul 2019by Chloe Rigby
Even as Boris Johnson was named the new leader of the Conservative party and UK Prime Minister today – and in the wake of the naming of Jo Swinson as new leader of the Liberal Democrats, the retail and logistics industry had already put forward advice on the importance of avoiding a no deal Brexit
BrexitIRUK Top500Operations and Logistics
HEMA adds AI demand forecasting tools to fulfilment network

HEMA adds AI demand forecasting tools to fulfilment network

18 Jul 2019by Alex Sword
Dutch retailer HEMA has introduced new machine learning and artificial intelligence tools in its fulfilment network to allow it to better predict demand for products.
IREU Top500Operations and LogisticsStrategy and Innovation
Carrefour taps Spanish start-up for 30-minute delivery

Carrefour taps Spanish start-up for 30-minute delivery

18 Jul 2019by Alex Sword
Carrefour has teamed up with Glovo to offer a 30-minute delivery service in four countries.
IREU Top500Operations and LogisticsStrategy and Innovation
‘Self-inflicted’ warehousing and stock problems see Asos profits plunge

‘Self-inflicted’ warehousing and stock problems see Asos profits plunge

18 Jul 2019by Paul Skeldon
Asos has issues a new profits warning – the third in eight months – suggesting profits for the year could be as much as 46% down after sales stall and problems with new warehousing and distribution hit it hard.
AsosIndustryOperations and Logisticsresults
Decathlon Hungary teams up with start-up to offer click and collect lockers

Decathlon Hungary teams up with start-up to offer click and collect lockers

10 Jul 2019by Alex Sword
Decathlon has teamed up with a start-up to offer new click and collect options in Hungary.
IREU Top500Operations and LogisticsStrategy and Innovation
Zalando recruits private citizens to manage click and collect points, announces new Netherlands DC

Zalando recruits private citizens to manage click and collect points, announces new Netherlands DC

04 Jul 2019by Alex Sword
Zalando is recruiting members of the Danish public to manage a new network of click and collect points as it announces plans for a new distribution centre in the Netherlands.
IREU Top500Operations and LogisticsStrategy and Innovation
Most Popular
Otto and Tchibo join reusable packaging scheme

Otto and Tchibo join reusable packaging scheme

Sustainability26 Jun 2019

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