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GUEST COMMENT The traditional high street has come to an end, say hello to the ‘new normal’ high street

17 Jun 2021by Koen Vanpraet

EDITORIAL Asda, Co-op, LVMH, Amazon all showcase new ways to drive on and offline sales

17 Jun 2021by Paul Skeldon

EDITORIAL How the nature of working in retail is steadily changing as shopping continues to shift online

15 Jun 2021by Chloe Rigby

European Grocery Report 2021

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RXBX: The RetailX Brand Index 2021

Download the Brand Index 2021 for an in-depth exploration of the best performing multichannel and ecommerce brands across Europe.

Operations & Logistics

Strategy & Innovation

Dr Martens reports ecommerce and wholesale growth, but retail sales hit by Covid-19 store closures

Strategy and Innovation

Amanda Holden and Davina McCall new faces of JD Williams as N Brown Group raises strategic brand awareness

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Schuh and New Look partner with InPost to offer customers instant return service

22 Apr 2021by Scarlette Isaac

Retail fraud teams to grow following surge in online fraud during pandemic

31 Mar 2021by Paul Skeldon

Retailers around the world are increasing their fraud teams and budgets because of a significant rise in all types of online fraud during the pandemic

fraud Operations and Logistics

Asda mostly female store staff win the latest stage of an equal pay claim – to compare their work to that of mostly male distribution centre workers

26 Mar 2021by Chloe Rigby

In-store Asda staff have won the latest stage of an equal pay claim that rests on the argument that mostly female in-store staff should be paid the same as mostly male distribution centre staff

Location Operations and Logistics Other Strategy and Innovation UK

UK shoppers sitting on £2.4bn in unwanted goods as lockdown prevents them making returns

10 Feb 2021by Paul Skeldon

The boom in online retail has led to many unsuitable purchases and UK shoppers are sitting on some £2.4bn of unreturned goods they have purchased online, as lockdowns restrictions have made returning these unwanted items significantly harder for them.

Covid-19 Delivery Operations and Logistics returns

More than a third of shoppers now subscribe for paid next-day delivery – while 14% subscribe to beauty products

05 Feb 2021by Chloe Rigby

More than a third of shoppers now subscribe to a paid next-day delivery service, new research suggests – while shoppers are now more likely to subscribe to buy products regularly

delivery subscription next-day delivery Operations and Logistics subscription box

UK retailers losing face through poor delivery and returns process

27 Jan 2021by Paul Skeldon

Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone.

Delivery Growth 2000 Operations and Logistics

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon

Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.

Growth 2000 Mobile Operations and Logistics returns

PREDICTIONS 2021 delivery trends for 2021

12 Jan 2021by Scarlette Isaac

2021 predictions Operations and Logistics

UK tech company creates ‘health passports’ to ease frictionless border post-Brexit

06 Jan 2021by Paul Skeldon

With Brexit in place and the horror of the closed UK-French border just before Christmas still fresh in everyone’s minds, a UK tech company has put forward a solution to the UK government that could help maintain a frictionless border as we move forward with Brexit trading

Brexit Covid-19 Delivery International Mobile Operations and Logistics Technology

Desigual implements blockchain to drive better supply chain and delivery management

09 Dec 2020by Paul Skeldon

International fashion brand Desigual has become one of a growing number of retailers to turn to blockchain to manage its logistics, using the new distributed leger technology to keep a close eye on its complex supply chain and distribution network.

blockchain Desigual International Operations and Logistics Resilience Strategy & Innovation Technology

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