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UK shoppers sitting on £2.4bn in unwanted goods as lockdown prevents them making returns

UK shoppers sitting on £2.4bn in unwanted goods as lockdown prevents them making returns

10 Feb 2021by Paul Skeldon
The boom in online retail has led to many unsuitable purchases and UK shoppers are sitting on some £2.4bn of unreturned goods they have purchased online, as lockdowns restrictions have made returning these unwanted items significantly harder for them.
Covid-19DeliveryOperations and Logisticsreturns
More than a third of shoppers now subscribe for paid next-day delivery – while 14% subscribe to beauty products

More than a third of shoppers now subscribe for paid next-day delivery – while 14% subscribe to beauty products

05 Feb 2021by Chloe Rigby
More than a third of shoppers now subscribe to a paid next-day delivery service, new research suggests – while shoppers are now more likely to subscribe to buy products regularly
delivery subscriptionnext-day deliveryOperations and Logisticssubscription box
UK retailers losing face through poor delivery and returns process

UK retailers losing face through poor delivery and returns process

27 Jan 2021by Paul Skeldon
Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone.
DeliveryGrowth 2000Operations and Logistics
A lack of options and poor communication around returns risks future retail sales

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon
Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.
Growth 2000MobileOperations and Logisticsreturns
PREDICTIONS 2021 delivery trends for 2021

PREDICTIONS 2021 delivery trends for 2021

12 Jan 2021by Scarlette Isaac
2021 predictionsOperations and Logistics
UK tech company creates ‘health passports’ to ease frictionless border post-Brexit

UK tech company creates ‘health passports’ to ease frictionless border post-Brexit

06 Jan 2021by Paul Skeldon
With Brexit in place and the horror of the closed UK-French border just before Christmas still fresh in everyone’s minds, a UK tech company has put forward a solution to the UK government that could help maintain a frictionless border as we move forward with Brexit trading
BrexitCovid-19DeliveryInternationalMobileOperations and LogisticsTechnology
Desigual implements blockchain to drive better supply chain and delivery management

Desigual implements blockchain to drive better supply chain and delivery management

09 Dec 2020by Paul Skeldon
International fashion brand Desigual has become one of a growing number of retailers to turn to blockchain to manage its logistics, using the new distributed leger technology to keep a close eye on its complex supply chain and distribution network.
blockchainDesigualInternationalOperations and LogisticsResilienceStrategy & InnovationTechnology
Pets at Home launches 60-minute Click & Collect service to make online more convenient

Pets at Home launches 60-minute Click & Collect service to make online more convenient

28 Oct 2020by Paul Skeldon
Pets at Home is launching an express 60-minute Click & Collect service to make online shopping more convenient for customers.
IndustryOperations and LogisticsPets at Home
Aldi trials click and collect service for the first time in the UK

Aldi trials click and collect service for the first time in the UK

14 Sep 2020by Chloe Rigby
The discounter is currently running a trial of the service for Aldi members of staff from one of its branches in the Midlands – and plans to expand that to customers in coming weeks
Covid-19Operations and Logistics
M&S groceries ordered online for the first time delivered from today via Ocado Retail

M&S groceries ordered online for the first time delivered from today via Ocado Retail

01 Sep 2020by Chloe Rigby
M&S says the move will be “transformative” for its food line and fits with its ‘never the same again’ strategy introduced during the coronavirus pandemic and lockdown
Covid-19M&SOcado RetailOperations and LogisticsRXUK Top500Waitrose

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