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More than half of retailers struggling to join on and offline experiences

More than half of retailers struggling to join on and offline experiences

05 Aug 2021by Paul Skeldon
More than half (58%) of leading retailers admit that they’re not living up to consumers’ expectations when it comes to bringing together digital and physical experiences
Hybrid retailLocationOperations and Logistics
56% of UK hauliers ‘considering operations move to the EU’ to combat border delays and driver shortages

56% of UK hauliers ‘considering operations move to the EU’ to combat border delays and driver shortages

14 Jul 2021by Paul Skeldon
A perfect storm of red tape, driver shortages and other Brexit issues threaten retail, food, farming and gardening industries as haulage demand surges 120% in 2021 – and hauliers are looking at moving to the EU to alivate the problem
BrexitDeliveryGrowth 2000Growth 3000 EuropeInternationalOperations and Logistics
Pureplay building materials disruptor plans stockmarket flotation

Pureplay building materials disruptor plans stockmarket flotation

25 Jun 2021by Chloe Rigby
The group, which operates seven specialist building materials websites, says it is the largest online-only retailer in its category and now aims to use its digital-first model to disrupt a £27bn market that has to date traded mostly offline
CMO GroupOperations and Logistics
Schuh and New Look partner with InPost to offer customers instant return service

Schuh and New Look partner with InPost to offer customers instant return service

22 Apr 2021by Scarlette Isaac
DeliveryIndustryLocationMarketingMobileOnlineOperations and LogisticsResearchThemeUK
Retail fraud teams to grow following surge in online fraud during pandemic

Retail fraud teams to grow following surge in online fraud during pandemic

31 Mar 2021by Paul Skeldon
Retailers around the world are increasing their fraud teams and budgets because of a significant rise in all types of online fraud during the pandemic
fraudOperations and Logistics
Asda mostly female store staff win the latest stage of an equal pay claim – to compare their work to that of mostly male distribution centre workers

Asda mostly female store staff win the latest stage of an equal pay claim – to compare their work to that of mostly male distribution centre workers

26 Mar 2021by Chloe Rigby
In-store Asda staff have won the latest stage of an equal pay claim that rests on the argument that mostly female in-store staff should be paid the same as mostly male distribution centre staff
LocationOperations and LogisticsOtherStrategy and InnovationUK
UK shoppers sitting on £2.4bn in unwanted goods as lockdown prevents them making returns

UK shoppers sitting on £2.4bn in unwanted goods as lockdown prevents them making returns

10 Feb 2021by Paul Skeldon
The boom in online retail has led to many unsuitable purchases and UK shoppers are sitting on some £2.4bn of unreturned goods they have purchased online, as lockdowns restrictions have made returning these unwanted items significantly harder for them.
Covid-19DeliveryOperations and Logisticsreturns
More than a third of shoppers now subscribe for paid next-day delivery – while 14% subscribe to beauty products

More than a third of shoppers now subscribe for paid next-day delivery – while 14% subscribe to beauty products

05 Feb 2021by Chloe Rigby
More than a third of shoppers now subscribe to a paid next-day delivery service, new research suggests – while shoppers are now more likely to subscribe to buy products regularly
delivery subscriptionnext-day deliveryOperations and Logisticssubscription box
UK retailers losing face through poor delivery and returns process

UK retailers losing face through poor delivery and returns process

27 Jan 2021by Paul Skeldon
Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone.
DeliveryGrowth 2000Operations and Logistics
A lack of options and poor communication around returns risks future retail sales

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon
Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.
Growth 2000MobileOperations and Logisticsreturns

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