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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

16 Apr 2021by Chloe Rigby

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

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Studio Retail sells Findel Education and sets out strategy targeting £1bn in annual sales

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Flying Tiger Copenhagen and MUJI tap into App Clips to create a rapid mobile self-checkout service

14 Apr 2021by Paul Skeldon

Retailers Flying Tiger Copenhagen and MUJI are rolling out mobile self-checkout solutions using app clips to make their re-opened stores more contactless

First ‘Tap & Pay-over-time’ payment service goes live in the UK

08 Apr 2021by Paul Skeldon

Zilch, a London based start-up is hoping to redefine the burgeoning Buy Now, Pay Later (BNPL) market, with the launch of Tap and Pay-over-time, which will allow customers to pay over time anywhere in-store with a tap

Mobile Payment

Baby boomers drive cross-border ecommerce, but want local currency and language

31 Mar 2021by Paul Skeldon

Baby Boomers are increasingly buying from international ecommerce sites, but have a distinctly different set of purchasing preferences from younger consumers, an international study has found

Growth 2000 Growth 3000 Europe International Payment

Lockdown legacies: Shoppers confident trying new digital payment methods

24 Mar 2021by Paul Skeldon

Research by American Express reveals that one third of UK consumers (33%) feel confident trying new online payment methods. Additionally, one in five (20%) report that the pandemic has made them more open to trying new forms of payment online

Covid-19 Payment Resilience

Oxfam shows how Google's RCS messaging can be used to drive spending direct from marketing messages

10 Mar 2021by Paul Skeldon

Charity group Oxfam has turned to RCS, the latest mobile messaging technology, to help drive donations and engagement as its stores remain shut.

Mobile Oxfam Payment RCS

Almost a fifth of the UK’s population have used Buy now, pay later as they shift away from credit cards and towards mobile

10 Mar 2021by Paul Skeldon

Pent up demand, a need to manage finances, a move away from credit cards to debit and the rise of mobile payments are all seeing Buy now, pay later (BNPL) being used by as much as a fifth of the UK population.

BNPL buy now pay later Growth 2000 Mobile Payment

A lack of one-click convenience and quick-pay options at the check-out is costing retailers conversions

03 Mar 2021by Paul Skeldon

Poor checkout experiences, including a lack of one-click or quick payment options, risks losing retailers vital online conversions, data shows.

Payment

Homebase, Boohoo, The Fragrance Shop among the first customers for new buy-now-pay-later entrant to the UK market

02 Mar 2021by Chloe Rigby

It’s the first time that Homebase will use the fast-growing payment type. Its partnership with Zip operates both online and in its stores

Customer Ecommerce Online Payment Products Research Retailer Technology UK

Five ways that customer expectations are changing: what the research says

18 Feb 2021by Chloe Rigby

Shoppers’ expectations are changing as retail shifts further online during the Covid-19 pandemic, research suggests. We round up the latest findings on how customers now want to buy – and what that means for retailers and brands

Brands Covid-19 Customer Data Delivery Ecommerce Grocery Mobile Online Payment People Product Research Technology UK

Brentford FC aims to encourage online sales with addition of Buy now, pay later

10 Feb 2021by Paul Skeldon

While Buy now, pay later payment tools are attracting some negative press attention, football club Brentford FC has become the latest company to offer the payment tool for online purchases.

Brentford FC buy now pay later Payment

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