As restrictions on non-essential retail begin to lift, the research reveals that many of our new shopping habits will be here to stay, with two fifths (41%) shopping online more frequently the majority (74%) of those will continue to do so.

How leading UK retailers are approaching safe distancing in-store in practice

26 May 2020by Chloe Rigby

By June 15, just under three weeks from now, all retail shops will be able to open – as long as the coronvirus infection rate is under control. The government has now issued guidance on what retailers can do to ensure that customers and staff can shop safely. Many will also look to the practical example of what other retailers, from supermarkets to hardware stores, are doing to manage customer and staff safety in their shops. This is what some of them are doing

Covid-19 Customer Delivery Location Online Other Payment Retailer Selling Technology UK

PayPal adds new in-app QR code feature to allow in-person buying and selling while socially distancing

20 May 2020by Paul Skeldon

PayPal has today rolled out the ability to use QR Codes to buy and sell goods in the UK and 27 markets around the world, to help socially distanced retail.

Covid-19 Growth 2000 Mobile Payment paypal

N Brown Group sales down by a quarter in the last six weeks

19 May 2020by Chloe Rigby

Online and catalogue retailer N Brown says its sales have fallen by a quarter over the last six weeks, although its trading has improved from levels experienced in early March

Analyst Brands Clothing Covid-19 Customer Data Marketing Online Other Payment Product Products Retailer Selling UK

Courier service that uses London’s Black Cabs gets in-app payments

06 May 2020by Paul Skeldon

The new Envoy Taxi app, which is set to leverage idle Black Taxis in London to act as couriers, is adding in-app payments through Judopay, so that people living in London can use the app to order a collection and deliver items

Delivery Mobile Payment

How Covid-19 is changing the way shoppers buy: three studies

04 May 2020by Chloe Rigby

Three new studies suggest that shoppers will change the way they buy – and the way they use technology. EY suggests retailers should look ahead to the new shopping habits of post-coronavirus consumers, Accenture suggests that shoppers will buy more sustainably, while Foolproof warns that shoppers may shy away from using touchscreens in stores and restaurants

Brands Covid-19 Customer Data Delivery Grocery Health Mobile Online Other Payment People Product Products Technology The Customer UK

Nestlé Health Science to sell its products direct in 20 markets

17 Apr 2020by Chloe Rigby

Nestlé Health Science is to sell its products direct to consumers in 20 markets, over the THG (The Hut Group) ecommerce platform

Brands Customer Delivery Ecommerce Europe Health International Marketing Payment Technology

Retailers risk losing 44% of UK customers if they don’t offer preferred payment methods

08 Apr 2020by Paul Skeldon

Almost two thirds of UK shoppers (58%) would stop a purchase if the checkout process is complicated – with millennials even less tolerant of complicated checkout processes, with 67% agreeing they would be quick to abandon their purchases

Growth 2000 Payment

eCommerce losses to online payment fraud to exceed $25bn annually by 2024

01 Apr 2020by Paul Skeldon

Ecommerce merchants are set to lose in excess of $25bn to online payment fraud by 2024, from just of $17 billion in 2020, despite the ongoing implementation of SCA (Secure Customer Authentication) in Europe, research suggests

fraud Growth 2000 Payment

Online spending patterns for ‘stay at home’ consumers mapped

25 Mar 2020by Paul Skeldon

Mobile payment company Bango has taken a look at its data across early Coronavirus regions and mapped spending behaviour and found online retail and food delivery are early winners

Covid-19 Mobile Payment