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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

16 Apr 2021by Chloe Rigby

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

European Grocery Report 2021

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RXUK Top500 Report 2021

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As stores reopen, are shoppers returning – and what are the implications for online sales?

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Ocado plans robotic in-kitchen deliveries and self-driving delivery vehicles as it takes £10m stake in autonomous technology specialist

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RX Luxury Report 2021: a focus on sustainability

13 Apr 2021by Scarlette Isaac

Quiz plans its comeback from a pandemic that saw sales of its smart casual and occasion wear fall by two thirds

13 Apr 2021by Chloe Rigby

Now trading from fewer stores, it believes that demand for its ranges will increase as social events and celebrations restart – and it is looking for new opportunities to increase its sales both online and in-store

Brands Clothing Events International Online Retailer Selling UK

Dunelm says multichannel helped limit third-quarter sales decline to 17% – as its business shifted online when stores closed in lockdown 3.0

08 Apr 2021by Chloe Rigby

Dunelm says strong online sales enabled it to limit its sales decline to 17% in the third quarter of its year, even though its shops were mostly shut. More than 90% of its sales took place online during that time, with fulfilment via both home delivery and click and collect from its stores. The homewares specialist says this shows the resilience of its multichannel model

Analyst Covid-19 Customer Delivery Online Other Product Research Resilience Retailer Selling

Interactive live-streaming ecommerce platform brings entertainment commerce to the UK

07 Apr 2021by Paul Skeldon

Ex-execs from Wish.com and Tik Tok are working together to bring the UK’s first live-streaming entertainment commerce app to market, providing a platform connecting independent retailers, merchants, emerging talent and creators to a growing community through mobile devices

Growth 2000 Marketplaces Mobile Selling Technology

What do the latest John Lewis store closures say about the retailer’s multichannel strategy?

25 Mar 2021by Chloe Rigby

The John Lewis Partnership says it’s rebalancing its store estate to reflect the way that customers now want to shop as it announces that eight more stores will not reopen from lockdown. We take a look at the development of its multichannel strategy so far – and where it goes from here

Covid-19 Customer Delivery Department Store Focus Industry Marketing Online Other Products Research Retailer Selling UK

Nike reports fast ecommerce growth as more than a third of of its sales take place online

19 Mar 2021by Chloe Rigby

Nike’s ecommerce sales grew quickly in the Christmas quarter of its financial year to account for more than a third of sales - helping to offset the impact of brand store closures and supply chain disruption

Analyst Covid-19 Customer Data Delivery Ecommerce Events Focus Industry Online Other Podcast Region Research Retailer Selling

Retailers based in Great Britain could stop selling to Northern Ireland within weeks unless alternative to Northern Ireland Protocol is found: study

23 Feb 2021by Chloe Rigby

Almost two-thirds of retailers and brands based in Great Britain say they will have to stop selling their goods to Northern Ireland unless new trading arrangements can be put in place within weeks, according to a new survey

Agency Brands Customer Data Ecommerce EU Events International Other Products Selling UK

Half of UK exporters facing difficulties with post-Brexit rules for trade with European Union countries; a third of UK shoppers now avoid buying from Europe: surveys

11 Feb 2021by Chloe Rigby

Half of UK exporters say they are having difficulties adapting to the new rules for trade with European Union countries; a third of UK shoppers avoid buying from Europe since Brexit: surveys

Under-25s drive online retail start-up boom across UK – and they sell more than older business owners

10 Feb 2021by Paul Skeldon

One upshot of the pandemic and its lockdown is that there has been a surge in the number of young people starting their own retail businesses in the UK – and they generate 12% more revenue from online sales than older business owners

Entrepreneurs Growth 2000 Industry Selling Start-ups

Unilever focuses strategy on ecommerce as online sales grow by 61% during Covid-19 lockdown – but overall turnover falls

04 Feb 2021by Chloe Rigby

Unilever’s ecommerce sales grew by 61% in its latest financial year as shoppers turned online to buy its hygiene and ‘at home’ food brands during Covid-19 lockdowns. Ecommerce and digitisation are now one of Unilever’s five strategic choices

Brands Covid-19 Customer Delivery Ecommerce Europe Online Products Resilience Selling Subscription Technology UK

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