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How retail is changing at Next – even before the coronavirus

How retail is changing at Next – even before the coronavirus

19 Mar 2020by Chloe Rigby
Next today reported strong sales for its latest financial year, although it warns as yet there is no way of predicting how the coronavirus pandemic will affect it
CustomerMarketingNextOperations and LogisticsStrategy and InnovationTechnology
Poor eCommerce planning and execution will cost direct-to-consumer brands £304k in 2020

Poor eCommerce planning and execution will cost direct-to-consumer brands £304k in 2020

18 Mar 2020by Paul Skeldon
D2C retailers expect to waste £146k on poor planning and £158k on poor execution, with 59% believe that if they do not improve the planning of eCommerce projects they could miss out on key business objectives in 2020
Growth 2000Strategy & InnovationStrategy and InnovationTechnology
Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies

Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies

11 Mar 2020by Paul Skeldon
Consumers are set to spend up to $142 billion by 2024, up from $2.8 billion in 2019 using retailer chatbots – an average annual growth of 400% over the next four years
chatbotsMobileStrategy & InnovationStrategy and InnovationTechnology
Pandora centralises structure as it seeks to cement brand identity

Pandora centralises structure as it seeks to cement brand identity

04 Mar 2020by Alex Sword
Pandora is laying off workers and centralising its management structure as part of a wide-ranging reorganisation.
RXEU Top500Strategy and Innovation
Next generation AR aims to bring frictionless, plug and play services to all retailers

Next generation AR aims to bring frictionless, plug and play services to all retailers

04 Mar 2020by Paul Skeldon
London Dynamics, founded by the minds behind IKEA Place, are aiming to instigate an ‘AR revolution’ for ecommerce with a more commoditised approach to offering next gen services
augmented realityGrowth 2000MarketingMobileStrategy & InnovationStrategy and InnovationTechnology
Connected customers expect a hyper-personalised, effortless experience – but organisations are slow to respond

Connected customers expect a hyper-personalised, effortless experience – but organisations are slow to respond

04 Mar 2020by Paul Skeldon
According to research, just 5% of organisations in Europe are delivering a fully functioning experience, yet more than half (51%) consider CX to be a primary differentiator
CustomerMobileStrategy & InnovationStrategy and Innovation
Allegro to invest €230 million in logistics and IT in 2020

Allegro to invest €230 million in logistics and IT in 2020

03 Mar 2020by Alex Sword
Allegro is investing around €230 million (PLN 1 billion) in its ecosystem, particularly logistics, this year as it seeks to support its rapidly growing seller base.
Operations and LogisticsRXEU Top500Strategy and Innovation
40% of UK consumers use AR and VR on phones to view products pre-purchase – opening up new marketing options, says DMA

40% of UK consumers use AR and VR on phones to view products pre-purchase – opening up new marketing options, says DMA

19 Feb 2020by Paul Skeldon
Two-fifths of Brits have used augmented (39%) or virtual (38%) reality to test or view a product they’re considering – but they are doing in on mobiles, as access to and ownership of VR headsets is declining year-on-year from 12% in 2018 to 9% last year.
MarketingMobileStrategy and InnovationTechnology
INTERVIEW Doug Gurr of Amazon on customer obsession

INTERVIEW Doug Gurr of Amazon on customer obsession

18 Feb 2020by Chloe Rigby
Doug Gurr, who leads Amazon in the UK, says its strategy is simple – it starts and ends with the customer
AmazonDeliveryIRUK Top500Strategy and InnovationTechnology
Loop ecommerce service selling brands in refillable containers set to launch in the UK next month

Loop ecommerce service selling brands in refillable containers set to launch in the UK next month

17 Feb 2020by Chloe Rigby
An online service that delivers refillable versions of big-name brands to the door is set to launch in the UK next month
LoopStrategy and InnovationTesco

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