Retailers top ratings for customer satisfaction - but satisfaction levels are generally down, HMV owner Doug Putnam buys US business, and Tesco is to stop selling multipacks in order to cut plastic

A quarter of UK consumers vow to shop more sustainably in 2020

22 Jan 2020by Paul Skeldon

Some 25% of UK shoppers are vowing to make ethical shopping decisions in 2020, as sustainability and fast fashion continue to be talking points across the globe

Industry Mobile Sustainability

PREDICTIONS 2020 Focus on sustainability

17 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and ecommerce retail might change over the coming year. Today we consider sustainability. This has moved into the spotlight over the past year as the fast rise of climate activism has put environmental issues firmly onto the retail agenda

Customer Ecommerce multichannel packaging retail Sustainability

Holland & Barrett and Oxfam trade well across channels this Christmas, while Joules and Superdry report falling sales

10 Jan 2020by Chloe Rigby

It’s been a good Christmas for Holland & Barrett and Oxfam, but Joules and Superdry report falling sales, while JD Sports says its best performance was outside the UK

Delivery Holland & Barrett IRUK Top500 JD Sports Joules Location Operations and Logistics Oxfam Superdry Sustainability

PEAK 2019 From spikes in demand for fast delivery, to the rise of sustainable – and less convenient – buying options

20 Dec 2019by Chloe Rigby

In today’s peak trading round-up we report on the expected spike in express orders ahead of Christmas, and on how retailers are adjusting their delivery promises in order to reassure customers – both that they will receive their goods on time, and that delivery will be sustainable.

IRUK Top500 Sustainability

PEAK 2019 Are questions of cost and sustainability changing the way we shop?

13 Dec 2019by Chloe Rigby

In today’s Peak 2019 round up, we report on studies that suggest shoppers will spend less this year, either to save money or in an effort to be more sustainable

IRUK Top500 Peak 2019 Sustainability

H&M and Zalando adopt bikes, solar panels in carbon-cutting drive

11 Dec 2019by Alex Sword

Major European fashion retailers H&M and Zalando announced new sustainability initiatives today in a bid to drive down their carbon footprints.

IREU Top500 Operations and Logistics RXEU Top500 Sustainability

IKEA backs returns management start-up as it seeks circular business model

05 Dec 2019by Alex Sword

IKEA has invested in a US start-up which will help it manage waste from returns.

IREU Top500 Sustainability

“It’s beginning to look a lot like a sustainable second-hand Christmas,” as pre-loved fashion takes off

06 Nov 2019by Paul Skeldon

With fast fashion under microscope for its environment impact and kids wanting to be more sustainable, the second-hand apparel market is growing – at a miraculous 21-times faster than the primary market

Customer fashion Industry Peak Sustainability