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UK retailers’ see no value in 30% of their eCommerce work, study finds

UK retailers’ see no value in 30% of their eCommerce work, study finds

17 May 2019by Paul Skeldon
Retailers in the UK expect 30% of all their eCommerce work to give them back no value, according to a new study commissioned by digital commerce experts Greenlight Commerce.
EcommerceIndustryTechnology
22bn retail chatbot interactions by 2023 could save retailers £500m, study shows

22bn retail chatbot interactions by 2023 could save retailers £500m, study shows

08 May 2019by Paul Skeldon
There are set to be 2.6 billion successful retail chatbot interactions this year – and more than 22 billion by 2023 – and they are going to make retailers more efficient, more money and more attractive to users, new data from Juniper Research suggests.
chatbotsIndustryMobileSellingTechnology
Real-time feedback and analysis of customer sentiment to help Missguided improve customer service by 20%

Real-time feedback and analysis of customer sentiment to help Missguided improve customer service by 20%

01 May 2019by Paul Skeldon
Missguided is looking to up its customer service level by using real-time feedback to find negative comments and resolve them ’in the moment’.
customer serviceIndustrymissguidedSellingTechnology
Shopify-based etailers can now buy SnapAds direct from their dashboard

Shopify-based etailers can now buy SnapAds direct from their dashboard

30 Apr 2019by Paul Skeldon
Ecommerce merchants running on Shopify can now buy Snapchat ads through their Shopify interface following a deal between Snap Inc and Shopify.
advertisingMarketingMobileshopifysnapchatSocial CommerceTechnology
Amazon on voice commerce, grocery delivery and zero carbon as profits more than double

Amazon on voice commerce, grocery delivery and zero carbon as profits more than double

26 Apr 2019by Chloe Rigby
Amazon today highlighted the latest on the Alexa voice assistant, its progress towards zero carbon emissions, and the continued growth of its two-hour grocery delivery services in the US, as it reported its first-quarter figures
alexaAmazonIRUK Top500SustainabilityTechnologyvoice commerce
Dropp brings together art and ecommerce to create shoppable media platform, with Coogi being first to go live

Dropp brings together art and ecommerce to create shoppable media platform, with Coogi being first to go live

24 Apr 2019by Paul Skeldon
A new ‘shoppable media platform’ Dropp is kicking off its beta roll out with an exclusive partnership with fashion brand Coogi, to create and debut a limited edition run of apparel on the Dropp platform.
BrandsMobileSellingTechnology
More than 1,300 stores have closed in 2019 as a result of CVAs, administrations and store downsizings first announced last year

More than 1,300 stores have closed in 2019 as a result of CVAs, administrations and store downsizings first announced last year

23 Apr 2019by Chloe Rigby
More than 1,300 UK stores – or more than 800 net of new openings – have closed as a result of actions first announced last year – and more are likely to follow this year, says the LDC and PWC
CustomerEcommerceFocusMobileOnlineTechnologythe changing high streetUK
Retailers believe AI promises strategic value for their businesses – but remain sceptical about the hype

Retailers believe AI promises strategic value for their businesses – but remain sceptical about the hype

16 Apr 2019by Chloe Rigby
Retailers are looking to artificial intelligence to help them increase revenues and profitability in the long run, but for the moment they remain sceptical about the hype surrounding the industry, a new study has found
CustomerEcommerceIndustryMarketingResearchTechnologyThe CustomerUK
Primark opens five storey Birmingham store built around digital experience

Primark opens five storey Birmingham store built around digital experience

10 Apr 2019by Paul Skeldon
Today, Primark opens the doors on its latest – and largest – store and is betting big on the power of digital screens and signage, wifi and a range of in-store experiences as it taps into modern retail.
digital signageIndustryMarketingPrimarkSellingTechnology
Mobile task management solution empowers Co-op store colleagues and simplifies store operations

Mobile task management solution empowers Co-op store colleagues and simplifies store operations

10 Apr 2019by Paul Skeldon
Not satisfied to be pioneering robots in Milton Keynes, Co-op is also launching a mobile task management system across its network of stores to help its staff become more productive.
Co-opIndustryMobilestaffTechnology

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