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Holland & Barrett customers can now build their shopping basket from the Covid-secure queue

Holland & Barrett customers can now build their shopping basket from the Covid-secure queue

24 Sep 2020by Chloe Rigby
Shoppers at Holland & Barrett can now build their shopping basket while they queue outside the store – only entering the shop to pay and pick up their pre-packed order
Holland & BarrettMercauxRXUK Top500Technology
What do new Covid-19 guidelines means for retailers, both online and offline?

What do new Covid-19 guidelines means for retailers, both online and offline?

22 Sep 2020by Chloe Rigby
Perhaps the most significant change to affect retailers in today’s announcement is not one aimed directly at them in the guidelines – but the call on office workers to stay at home
Covid-19CustomerOnlineOtherPeopleRetailerSellingTechnologyUK
How Unilever is working with Google Cloud to achieve a deforestation-free supply chain by 2023

How Unilever is working with Google Cloud to achieve a deforestation-free supply chain by 2023

22 Sep 2020by Chloe Rigby
Amazon offers luxury brands a new route to market

Amazon offers luxury brands a new route to market

15 Sep 2020by Chloe Rigby
Amazon said today that it was moving into the luxury category, with selected shoppers to receive invitation-only access to brands including Oscar de la Renta via their mobile devices
BrandsClothingCustomerDeliveryFocusJewelleryJewellery and AccessoriesMarketplacesMerchandisingMobileOnlineOtherProductsResearchSubscriptionTechnologyThe CustomerUK
New mobile retail innovation for safe and smart shopping arrives in the West End

New mobile retail innovation for safe and smart shopping arrives in the West End

09 Sep 2020by Paul Skeldon
A new mobile way to shop safely in the heart of London’s West End is being funded by Grosvenor Britain & Ireland as part of a pioneering collaboration with British retail tech firm NearSt.
GrosvenorLocationMobileNearStResilienceTechnology
Smart, frictionless checkout tech to process $387bn of transactions by 2025

Smart, frictionless checkout tech to process $387bn of transactions by 2025

09 Sep 2020by Paul Skeldon
The value of transactions processed by smart checkout technologies – that is where the fixed checkout process is replaced by a frictionless model – will reach $387 billion in 2025, up from just $2 billion in 2020, predicts a study by Juniper Research.
LocationMobilePaymentsmart paymentStrategy & InnovationStrategy and InnovationTechnology
Klarna looks to help retailers offer social commerce as it revamps its app

Klarna looks to help retailers offer social commerce as it revamps its app

09 Sep 2020by Paul Skeldon
Payments provider Klarna is looking to create a swift way for retailers and brands to create a personalised, social shopping experience, with the launch of a new app that sits within a iframe on the retailer’s site.
MobilePaymentSocial CommerceTechnology
Amazon taps into DIY boom with multi-view AR home décor feature

Amazon taps into DIY boom with multi-view AR home décor feature

26 Aug 2020by Paul Skeldon
Not content to just surf the online grocery wave, Amazon is also tapping into the burgeoning DIY market with the launch of an augmented reality (AR) tool to visualise furniture and home décor in place.
AmazonARMarketplacesMobileTechnology
How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

31 Jul 2020by Chloe Rigby
Pets at Home showed how it invested in omnichannel services during the Covid-19 lockdown and now plans to continue to do so amid signs that demand is growing both for pets and for digital ways of buying. Omnichannel sales grew by a record 71% in its first quarter but store and vet revenues both fell, taking the business to an overall 1% drop in revenues.
Covid-19CustomerOnlineProductsResearchResilienceRetailerSubscriptionTechnologyThe Customer
AO adopts AI in its mobile division to continue customer service-led growth

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020by Paul Skeldon
AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target customers to its mobile business AO Mobile.
IndustryMarketingMobileResilienceStrategy & InnovationStrategy and InnovationTechnology

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