ScS today reported online sales up by a quarter in the first half of its financial year. The retailer said footfall was down as a result of Covid-19, and warned of the potential impact of the pandemic on both delivery and demand

How retail is changing at Next – even before the coronavirus

19 Mar 2020by Chloe Rigby

Next today reported strong sales for its latest financial year, although it warns as yet there is no way of predicting how the coronavirus pandemic will affect it

Customer Marketing Next Operations and Logistics Strategy and Innovation Technology

Poor eCommerce planning and execution will cost direct-to-consumer brands £304k in 2020

18 Mar 2020by Paul Skeldon

D2C retailers expect to waste £146k on poor planning and £158k on poor execution, with 59% believe that if they do not improve the planning of eCommerce projects they could miss out on key business objectives in 2020

Growth 2000 Strategy & Innovation Strategy and Innovation Technology

Amazon creates business arm selling automated checkout to retailers – and shoppers are keen to try it

11 Mar 2020by Paul Skeldon

Building on the publicity around its cashier-less stores, Amazon is set to roll out a new business division that will sell the technology behind Amazon Go to other retailers

Amazon Go Growth 2000 Industry Mobile Technology

Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies

11 Mar 2020by Paul Skeldon

Consumers are set to spend up to $142 billion by 2024, up from $2.8 billion in 2019 using retailer chatbots – an average annual growth of 400% over the next four years

chatbots Mobile Strategy & Innovation Strategy and Innovation Technology

GUEST ANALYSIS What UK retailers can learn from China's retailers in the face of coronavirus

06 Mar 2020by Elena Gatti

The coronavirus is the most serious threat to China’s retailers since SARS in 2003. Malls are closed shut and the streets of Beijing and Shanghai are near empty as residents stay home. And yet this time around brands have more digital tools than ever before to reach customers at home. Elena Gatti, MD, Europe, at Azoya, takes a look at what Chinese brands and retailers are doing and how UK retail can learn from them

China coronavirus Covid-19 International Technology

Parkour to your door: Argos offers special delivery for lightning-fast new Samsung 5G phone – is this the answer to delivery woes?

05 Mar 2020by Paul Skeldon

To celebrate the highly-anticipated launch of the Samsung Galaxy S20 5G next week, Argos is offering customers the chance to have their new handset uniquely delivered on-the-go by parkour runners

5G Delivery Industry Mobile Technology

The Entertainer to use customer data from across all touchpoints to refine personalisation

04 Mar 2020by Paul Skeldon

The Entertainer is to realign its online strategy and combine customer data from all touchpoints to develop a richer, more holistic view of its customers across both The Entertainer and newly acquired Early Learning Centre brands

Early Learning Centre Industry Marketing Mobile Technology The Entertainer

Next generation AR aims to bring frictionless, plug and play services to all retailers

04 Mar 2020by Paul Skeldon

London Dynamics, founded by the minds behind IKEA Place, are aiming to instigate an ‘AR revolution’ for ecommerce with a more commoditised approach to offering next gen services

augmented reality Growth 2000 Marketing Mobile Strategy & Innovation Strategy and Innovation Technology

40% of UK consumers use AR and VR on phones to view products pre-purchase – opening up new marketing options, says DMA

19 Feb 2020by Paul Skeldon

Two-fifths of Brits have used augmented (39%) or virtual (38%) reality to test or view a product they’re considering – but they are doing in on mobiles, as access to and ownership of VR headsets is declining year-on-year from 12% in 2018 to 9% last year.

Marketing Mobile Strategy and Innovation Technology

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Themes

Strong online growth at ScS contributes to first-half revenue growth

How retail is changing at Next – even before the coronavirus

Poor eCommerce planning and execution will cost direct-to-consumer brands £304k in 2020

Amazon creates business arm selling automated checkout to retailers – and shoppers are keen to try it

Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies

GUEST ANALYSIS What UK retailers can learn from China's retailers in the face of coronavirus

Parkour to your door: Argos offers special delivery for lightning-fast new Samsung 5G phone – is this the answer to delivery woes?

The Entertainer to use customer data from across all touchpoints to refine personalisation

Next generation AR aims to bring frictionless, plug and play services to all retailers

40% of UK consumers use AR and VR on phones to view products pre-purchase – opening up new marketing options, says DMA

Homebase seeks to rebuild cross-channel reach using marketing intelligence mapping

INTERVIEW Doug Gurr of Amazon on customer obsession

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