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Five ways that customer expectations are changing: what the research says

Five ways that customer expectations are changing: what the research says


Online grocery sales in UK hit record £1.4bn in January, doubling its share of total grocery sales

Online grocery sales in UK hit record £1.4bn in January, doubling its share of total grocery sales


Online grocery sales double in December leading to biggest Christmas on record for supermarkets, but many consumers still don’t like it

Online grocery sales double in December leading to biggest Christmas on record for supermarkets, but many consumers still don’t like it


Peak 2020 Asda expects record online Christmas, IMRG sees more retailers launch Black Friday events – but warns of high levels of demand

Peak 2020 Asda expects record online Christmas, IMRG sees more retailers launch Black Friday events – but warns of high levels of demand


Shoppers turned online for food and early Christmas presents in October – sparking warnings of pressure on deliveries

Shoppers turned online for food and early Christmas presents in October – sparking warnings of pressure on deliveries


More than 400 Argos and Sainsbury’s stores to close as online business doubles in the first half of the year

More than 400 Argos and Sainsbury’s stores to close as online business doubles in the first half of the year


Primark estimates £2bn in sales lost to Covid in its latest financial year – with uncertainty for next round of temporary closures

Primark estimates £2bn in sales lost to Covid in its latest financial year – with uncertainty for next round of temporary closures


Ocado set to buy two robotics companies to help speed delivery and innovation

Ocado set to buy two robotics companies to help speed delivery and innovation

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