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Themes

Promise of minimal change in store or online as John Lewis and Waitrose managements merge

Promise of minimal change in store or online as John Lewis and Waitrose managements merge



IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first


Four practical approaches to mobile and cross-channel retailing

Four practical approaches to mobile and cross-channel retailing


INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'


IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion


Fewer than a third of small and medium-sized companies deliver the kind of experience that customers want: study

Fewer than a third of small and medium-sized companies deliver the kind of experience that customers want: study


Summer sale season peaks online

Summer sale season peaks online


Waitrose tests customers’ appetite for packaging-free grocery shopping

Waitrose tests customers’ appetite for packaging-free grocery shopping


Ocado sets out more detail of M&S joint venture plans, and gives update on Andover fire, as it asks for shareholder backing

Ocado sets out more detail of M&S joint venture plans, and gives update on Andover fire, as it asks for shareholder backing

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