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Millennials and Gen Z drive digital-first future of CX, global study shows

Millennials and Gen Z drive digital-first future of CX, global study shows


Autonomous checkout-less Albert Heijn store ‘lands’ at Schipol Airport

Autonomous checkout-less Albert Heijn store ‘lands’ at Schipol Airport


85% of the world’s grocery businesses lack the ability to monetise their data and drive customer experience, study shows

85% of the world’s grocery businesses lack the ability to monetise their data and drive customer experience, study shows


£13bn boost for manufacturers if they cut out wholesalers and shops and go D2C

£13bn boost for manufacturers if they cut out wholesalers and shops and go D2C


2020 VISIONS 5 things you need to know for a successful 2020 on mobile

2020 VISIONS 5 things you need to know for a successful 2020 on mobile


Elite European retailers named in Europe Top500 report 2019

Elite European retailers named in Europe Top500 report 2019


WH Smith succeeds on the high street and online through a focus on stationery – and cutting store rents

WH Smith succeeds on the high street and online through a focus on stationery – and cutting store rents


Virtual make-up comes to the YouTube masthead

Virtual make-up comes to the YouTube masthead


Esprit and Ahold Delhaize embrace machine learning and automation

Esprit and Ahold Delhaize embrace machine learning and automation


Superdrug says half-hour click and collect service will change the way shoppers buy health and beauty products

Superdrug says half-hour click and collect service will change the way shoppers buy health and beauty products

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