Shopping has become harder for disabled people both online and in-store during the Covid-19 pandemic, new research has found. Now retailers are now being urged to act in order to make websites and apps easier to use by people who are often looking to buy the essentials

Amazon offers luxury brands a new route to market

15 Sep 2020by Chloe Rigby

Amazon said today that it was moving into the luxury category, with selected shoppers to receive invitation-only access to brands including Oscar de la Renta via their mobile devices

Brands Clothing Customer Delivery Focus Jewellery Jewellery and Accessories Marketplaces Merchandising Mobile Online Other Products Research Subscription Technology The Customer UK

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

31 Jul 2020by Chloe Rigby

Pets at Home showed how it invested in omnichannel services during the Covid-19 lockdown and now plans to continue to do so amid signs that demand is growing both for pets and for digital ways of buying. Omnichannel sales grew by a record 71% in its first quarter but store and vet revenues both fell, taking the business to an overall 1% drop in revenues.

Covid-19 Customer Online Products Research Resilience Retailer Subscription Technology The Customer

WEBINAR OVERVIEW: Retail’s Path Forward: The Need to Intensify Digital and Build Greater Resilience

10 Jul 2020by Alex Sword

In a recent InternetRetailing webinar, Retail’s Path Forward: The Need to Intensify Digital and Build Greater Resilience, we heard from Philip Hall, managing director of Europe at CommerceHub.

Covid-19 Customer Ecommerce Europe Garden IRTV Location Product Products Resilience Retailer Selling Supplier The Customer Webinar Webinars

How Estonian grocers are using robots for contactless click-and-collect during the pandemic

05 Jun 2020by Chloe Rigby

Shoppers in Estonia are now using robots to take contactless delivery of their grocery orders as online orders surge during the Covid-19 pandemic

Covid-19 Customer Delivery Ecommerce Grocery Online Product Products Technology The Customer UK

How Card Factory aims to emerge from Covid-19 with a more multichannel business

02 Jun 2020by Chloe Rigby

Card Factory today said that it would continue to develop its strategy of making its products available to customers however they want to buy – whether that’s online, in a shop or via a third-party retailer. Coming out of lockdown, it is looking to develop new innovative ways for its customers to buy that will enable them to visit shops less often while spending more

Covid-19 Customer Ecommerce Online Other Product Products Research Retailer Selling The Customer UK

How Covid-19 is changing the way shoppers buy: three studies

04 May 2020by Chloe Rigby

Three new studies suggest that shoppers will change the way they buy – and the way they use technology. EY suggests retailers should look ahead to the new shopping habits of post-coronavirus consumers, Accenture suggests that shoppers will buy more sustainably, while Foolproof warns that shoppers may shy away from using touchscreens in stores and restaurants

Brands Covid-19 Customer Data Delivery Grocery Health Mobile Online Other Payment People Product Products Technology The Customer UK

TikTok: How retailers are making use of the social media sensation

12 Feb 2020by Alex Sword

It’s frequented by Justin Bieber, Will Smith and Liverpool Football Club. But is there space on TikTok for retailers? With over a billion downloads and around 800 million monthly active users, the social media app has proven it has the scale to offer an effective marketing channel.

Brands Clothing Consultancy Customer Marketing Other People Software Technology The Customer

UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

21 Jan 2020by Chloe Rigby

Dixons Carphone today pointed to growing multichannel sales over its peak trading period – but overall sales were down. The retailer said it had had a good peak in a weak UK market and said it was on track to deliver its longer-term transformatioN

Brands Customer International IRUK Top500 Mobile Online Peak Research Retailer The Customer UK

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience

Brands Customer Data Delivery Ecommerce Focus Manager Marketing Mobile Online Press Product Retailer Technology The Customer

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