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Amazon offers luxury brands a new route to market

Amazon offers luxury brands a new route to market

15 Sep 2020by Chloe Rigby
Amazon said today that it was moving into the luxury category, with selected shoppers to receive invitation-only access to brands including Oscar de la Renta via their mobile devices
BrandsClothingCustomerDeliveryFocusJewelleryJewellery and AccessoriesMarketplacesMerchandisingMobileOnlineOtherProductsResearchSubscriptionTechnologyThe CustomerUK
How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

How Pets at Home prioritised omnichannel investment during and after lockdown – while first-quarter omnichannel sales grew by 71%

31 Jul 2020by Chloe Rigby
Pets at Home showed how it invested in omnichannel services during the Covid-19 lockdown and now plans to continue to do so amid signs that demand is growing both for pets and for digital ways of buying. Omnichannel sales grew by a record 71% in its first quarter but store and vet revenues both fell, taking the business to an overall 1% drop in revenues.
Covid-19CustomerOnlineProductsResearchResilienceRetailerSubscriptionTechnologyThe Customer
WEBINAR OVERVIEW: Retail’s Path Forward: The Need to Intensify Digital and Build Greater Resilience

WEBINAR OVERVIEW: Retail’s Path Forward: The Need to Intensify Digital and Build Greater Resilience

10 Jul 2020by Alex Sword
In a recent InternetRetailing webinar, Retail’s Path Forward: The Need to Intensify Digital and Build Greater Resilience, we heard from Philip Hall, managing director of Europe at CommerceHub.
Covid-19CustomerEcommerceEuropeGardenIRTVLocationProductProductsResilienceRetailerSellingSupplierThe CustomerWebinarWebinars
How Estonian grocers are using robots for contactless click-and-collect during the pandemic

How Estonian grocers are using robots for contactless click-and-collect during the pandemic

05 Jun 2020by Chloe Rigby
Shoppers in Estonia are now using robots to take contactless delivery of their grocery orders as online orders surge during the Covid-19 pandemic
Covid-19CustomerDeliveryEcommerceGroceryOnlineProductProductsTechnologyThe CustomerUK
How Card Factory aims to emerge from Covid-19 with a more multichannel business

How Card Factory aims to emerge from Covid-19 with a more multichannel business

02 Jun 2020by Chloe Rigby
Card Factory today said that it would continue to develop its strategy of making its products available to customers however they want to buy – whether that’s online, in a shop or via a third-party retailer. Coming out of lockdown, it is looking to develop new innovative ways for its customers to buy that will enable them to visit shops less often while spending more
Covid-19CustomerEcommerceOnlineOtherProductProductsResearchRetailerSellingThe CustomerUK
How Covid-19 is changing the way shoppers buy: three studies

How Covid-19 is changing the way shoppers buy: three studies

04 May 2020by Chloe Rigby
Three new studies suggest that shoppers will change the way they buy – and the way they use technology. EY suggests retailers should look ahead to the new shopping habits of post-coronavirus consumers, Accenture suggests that shoppers will buy more sustainably, while Foolproof warns that shoppers may shy away from using touchscreens in stores and restaurants
BrandsCovid-19CustomerDataDeliveryGroceryHealthMobileOnlineOtherPaymentPeopleProductProductsTechnologyThe CustomerUK
TikTok: How retailers are making use of the social media sensation

TikTok: How retailers are making use of the social media sensation

12 Feb 2020by Alex Sword
It’s frequented by Justin Bieber, Will Smith and Liverpool Football Club. But is there space on TikTok for retailers? With over a billion downloads and around 800 million monthly active users, the social media app has proven it has the scale to offer an effective marketing channel.
BrandsClothingConsultancyCustomerMarketingOtherPeopleSoftwareTechnologyThe Customer
UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

21 Jan 2020by Chloe Rigby
Dixons Carphone today pointed to growing multichannel sales over its peak trading period – but overall sales were down. The retailer said it had had a good peak in a weak UK market and said it was on track to deliver its longer-term transformatioN
BrandsCustomerInternationalIRUK Top500MobileOnlinePeakResearchRetailerThe CustomerUK
PREDICTIONS 2020 Focus on the customer experience

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby
We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience
BrandsCustomerDataDeliveryEcommerceFocusManagerMarketingMobileOnlinePressProductRetailerTechnologyThe Customer
Bol.com adds sustainable-only page to webshop

Bol.com adds sustainable-only page to webshop

30 Oct 2019by Alex Sword
Netherlands marketplace Bol.com has launched an online store selling only sustainable items.
ClothingCustomerDeliveryIREU Top500ManagerOnlinePeopleSellingSustainabilityThe Customer

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