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John Lewis invests in customer experience and delivery capacity as 74% of first-half sales take place online

John Lewis invests in customer experience and delivery capacity as 74% of first-half sales take place online

16 Sep 2021by Chloe Rigby
Waitrose expands capacity as grocery sales continue to shift channels
Covid-19CustomerDeliveryDepartment StoreEcommerceGroceryOnlinePeakPressProductsResearchRetailerThe CustomerUK
INTERVIEW James Le Brocq of Studio on the journey from catalogues to digital-first retailing

INTERVIEW James Le Brocq of Studio on the journey from catalogues to digital-first retailing

27 Aug 2021by Chloe Rigby
InternetRetailing caught up with James Le Brocq of pureplay Studio to find out about how the business, which started out as a catalogue retailer, has shifted to a digital-first model, and how it is now serving its customers
AnnualConsultancyCustomerDataFocusGardenHomewareMobileOnlinePeopleProductProductsResearchRetailerTechnologyThe CustomerUK
How Hotel Chocolat is using delivery information to improve the customer experience

How Hotel Chocolat is using delivery information to improve the customer experience

24 Aug 2021by Chloe Rigby
Hotel Chocolat is providing more information about deliveries as it looks to improve its shoppers’ online experience
BrandsCustomerDeliveryEcommerceOnlineResilienceTechnologyThe Customer
More than a third of Hobbs’ personal shopping appointments now virtual

More than a third of Hobbs’ personal shopping appointments now virtual

17 Aug 2021by Chloe Rigby
BrandsCovid-19CustomerDeliveryFocusOnlineResearchRetailerThe CustomerUK
RESEARCH How European shoppers want to buy – and why

RESEARCH How European shoppers want to buy – and why

10 Aug 2021by Chloe Rigby
RetailX research suggests that more than 92% of shoppers in 19 markets across Europe now shop online, with convenience the driving force for many
ClothingConsumer electronicsCovid-19CustomerDeliveryEcommerceEuropeOnlineOtherPeopleResearchSubscriptionThe CustomerUK
AO reports sharp rise in sales and profits in ‘step change year’

AO reports sharp rise in sales and profits in ‘step change year’

01 Jul 2021by Chloe Rigby
AO today reported sharp rises in sales and profits in a year in which shopping moved online fast during the Covid-19 pandemic
Covid-19CustomerDeliveryMarketingOnlinePeopleResearchRetailerThe CustomerUK
Ecommerce falls back in May as shoppers return in-store

Ecommerce falls back in May as shoppers return in-store

18 Jun 2021by Chloe Rigby
But overall retail spending is also down, the latest ONS Retail Sales report suggests
ClothingCustomerDepartment StoreEcommerceFocusLocationOnlineOtherPeopleResilienceRetailerSellingThe CustomerUK
Hotter Shoes uses AR to enable shoppers to use their smartphone to try on footwear

Hotter Shoes uses AR to enable shoppers to use their smartphone to try on footwear

01 Jun 2021by Chloe Rigby
Hotter Shoes is using augmented reality (AR) in its mobile app to enable shoppers to try on its footwear using their smartphones. Customers can use digital technology in its stores as well to ensure the perfect fit
Covid-19CustomerEcommerceMobileOnlinePeopleProductResearchRetailerTechnologyThe CustomerUK
Pets at Home sales top £1bn in a year of pandemic disruption – and growing pet ownership

Pets at Home sales top £1bn in a year of pandemic disruption – and growing pet ownership

27 May 2021by Chloe Rigby
Pets at Home full-year sales topped £1bn for the first time in a year marked by pandemic disruption. The pet supplies and services business says pet ownership grew by an estimated 8% during the year, and owners turned online in greater numbers than before during Covid-19 restrictions
Covid-19CustomerDataDeliveryOnlineOpinionProductsRetailerSubscriptionThe CustomerUK

EDITORIAL How shoppers are returning in-store – but continuing to buy online at the same time

21 May 2021by Chloe Rigby

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