Dixons Carphone today pointed to growing multichannel sales over its peak trading period – but overall sales were down. The retailer said it had had a good peak in a weak UK market and said it was on track to deliver its longer-term transformatioN

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience

Brands Customer Data Delivery Ecommerce Focus Manager Marketing Mobile Online Press Product Retailer Technology The Customer

Bol.com adds sustainable-only page to webshop

30 Oct 2019by Alex Sword

Netherlands marketplace Bol.com has launched an online store selling only sustainable items.

Clothing Customer Delivery IREU Top500 Manager Online People Selling Sustainability The Customer

Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

30 Oct 2019by Alex Sword

Zalando has signalled a new direction on cutting emissions and reducing plastic waste, with its co-CEO admitting this will involve a trade-off with growth.

Customer Data Delivery IREU Top500 Online Other Press Product Retailer Sustainability The Customer Theme

GUEST ANALYSIS Ultra-fast delivery ‘better for the environment?’ That misses the point

29 Oct 2019by Andy Mulcahy

When Amazon’s third-quarter results came out last week, most of the focus was on the fact that they posted a fall in net income for the first time in two years. A primary reason for the shortfall was the investment they are currently making in faster delivery, and there was an eye-catching quote on the impact of this shift from chief executive Jeff Bezos: “[A]lthough it’s counterintuitive, the fastest delivery speeds generate the least carbon emissions because these products ship from

Clothing Customer Delivery Focus Industry Marketing Mobile Online People Research Retailer Selling Sustainability Technology The Customer UK

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby

The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK

Brands Conference Customer Ecommerce Events Focus Industry Manager Retailer Technology The Customer UK Workshop

Ted Baker looks to omnichannel for growth as it reports first-half losses

03 Oct 2019by Chloe Rigby

Ted Baker today warned on full-year profits as it reported a first-half loss with sales down both online and offline. It said that its focus was now firmly on its customers, its brand and its omnichannel distribution model as it looks to move back to growth

IRUK Top500 omnichannel Ted Baker The Customer

Promise of minimal change in store or online as John Lewis and Waitrose managements merge

01 Oct 2019by Chloe Rigby

The John Lewis Partnership promises there will be little to no disruption to its shops or websites as it merges the management of John Lewis and Waitrose. Its senior team will be cut by 75 from 225 in order to save £100m through its future partnership programme as managers including Rob Collins, managing director of Waitrose, leave the business

Brands Customer Focus IRUK Top500 Marketing Online Other Research Retailer The Customer UK

Sainsbury’s unveils plan for single multichannel, multi-brand retailer

26 Sep 2019by Chloe Rigby

The retailer aims to cut costs, close up to 70 branches of Argos and move them into its supermarkets, and serve shoppers in a more convenient way through a new five-year plan

Customer Data Grocery Online Region Retailer Technology The Customer UK

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UPDATED Dixons Carphone points to growing multichannel sales in weak peak market