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IRC 2019 PREVIEW The countdown is on for this year’s conference

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby
The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK
BrandsConferenceCustomerEcommerceEventsFocusIndustryManagerRetailerTechnologyThe CustomerUKWorkshop
Ted Baker looks to omnichannel for growth as it reports first-half losses

Ted Baker looks to omnichannel for growth as it reports first-half losses

03 Oct 2019by Chloe Rigby
Ted Baker today warned on full-year profits as it reported a first-half loss with sales down both online and offline. It said that its focus was now firmly on its customers, its brand and its omnichannel distribution model as it looks to move back to growth
IRUK Top500omnichannelTed BakerThe Customer
Promise of minimal change in store or online as John Lewis and Waitrose managements merge

Promise of minimal change in store or online as John Lewis and Waitrose managements merge

01 Oct 2019by Chloe Rigby
The John Lewis Partnership promises there will be little to no disruption to its shops or websites as it merges the management of John Lewis and Waitrose. Its senior team will be cut by 75 from 225 in order to save £100m through its future partnership programme as managers including Rob Collins, managing director of Waitrose, leave the business
BrandsCustomerFocusIRUK Top500MarketingOnlineOtherResearchRetailerThe CustomerUK
Sainsbury’s unveils plan for single multichannel, multi-brand retailer

Sainsbury’s unveils plan for single multichannel, multi-brand retailer

26 Sep 2019by Chloe Rigby
The retailer aims to cut costs, close up to 70 branches of Argos and move them into its supermarkets, and serve shoppers in a more convenient way through a new five-year plan
CustomerDataGroceryOnlineRegionRetailerTechnologyThe CustomerUK
New insights for multichannel retailers into how consumers buy: research

New insights for multichannel retailers into how consumers buy: research

23 Sep 2019by Chloe Rigby
BrandsConsultancyCustomerEUEventsIndustryInternationalMarketingOtherPeakProductResearchRetailerTechnologyThe CustomerUKWebinar
IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

17 Sep 2019by Chloe Rigby
We’re looking ahead to IRC 2019 in a series of interviews and previews. Today we hear from Chris Conway, head of ecommerce at The Co-operative Group
ConferenceCustomerEcommerceEventsFocusInterviewsOtherPeopleProductRetailerSoftwareThe Customer
INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

26 Aug 2019by Emma Herrod
Seth Ellison, executive VP and president, Europe, Levi Strauss & Co, spoke to Emma Herrod about how digital and focusing on customers has helped to turn around a sleeping giant
BrandsCustomerEcommerceEuropeFocusFranchiseeMarketingMarketplacesMobileOnlineOtherPeopleProductRetailerSellingTechnologyThe CustomerUK
IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

09 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we hear from Robin Phillips of Watch Shop about how the retailer approaches new markets
BrandsConferenceCustomerDeliveryEUEuropeEventsInternationalInterviewsMarketplacesMerchandisingOtherPeopleProductRetailerSellingTechnologyThe CustomerUK
IRC 2019 PREVIEW The customer expectations conference

IRC 2019 PREVIEW The customer expectations conference

02 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we focus on the customer expectations conference
ConferenceCustomerDeliveryEventsFocusIndustryInterviewsRegionTechnologyThe Customer
Customer experience now a key driver for shoppers – and retailers: study

Customer experience now a key driver for shoppers – and retailers: study

25 Jul 2019by Chloe Rigby
Four in 10 shoppers now say that one bad experience with a retail brand would stop them returning another time – while 76% of retailers say that they have to work harder than ever to keep customers, a new Klarna study has found
BrandsCustomerFocusOnlinePaymentResearchRetailerTechnologyThe CustomerUK

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