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TikTok: How retailers are making use of the social media sensation

TikTok: How retailers are making use of the social media sensation

12 Feb 2020by Alex Sword
It’s frequented by Justin Bieber, Will Smith and Liverpool Football Club. But is there space on TikTok for retailers? With over a billion downloads and around 800 million monthly active users, the social media app has proven it has the scale to offer an effective marketing channel.
BrandsClothingConsultancyCustomerMarketingOtherPeopleSoftwareTechnologyThe Customer
UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

UPDATED Dixons Carphone points to growing multichannel sales in weak peak market

21 Jan 2020by Chloe Rigby
Dixons Carphone today pointed to growing multichannel sales over its peak trading period – but overall sales were down. The retailer said it had had a good peak in a weak UK market and said it was on track to deliver its longer-term transformatioN
BrandsCustomerInternationalIRUK Top500MobileOnlinePeakResearchRetailerThe CustomerUK
PREDICTIONS 2020 Focus on the customer experience

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby
We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience
BrandsCustomerDataDeliveryEcommerceFocusManagerMarketingMobileOnlinePressProductRetailerTechnologyThe Customer
Bol.com adds sustainable-only page to webshop

Bol.com adds sustainable-only page to webshop

30 Oct 2019by Alex Sword
Netherlands marketplace Bol.com has launched an online store selling only sustainable items.
ClothingCustomerDeliveryIREU Top500ManagerOnlinePeopleSellingSustainabilityThe Customer
Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

30 Oct 2019by Alex Sword
Zalando has signalled a new direction on cutting emissions and reducing plastic waste, with its co-CEO admitting this will involve a trade-off with growth.
CustomerDataDeliveryIREU Top500OnlineOtherPressProductRetailerSustainabilityThe CustomerTheme
GUEST ANALYSIS Ultra-fast delivery ‘better for the environment?’ That misses the point

GUEST ANALYSIS Ultra-fast delivery ‘better for the environment?’ That misses the point

29 Oct 2019by Andy Mulcahy
When Amazon’s third-quarter results came out last week, most of the focus was on the fact that they posted a fall in net income for the first time in two years. A primary reason for the shortfall was the investment they are currently making in faster delivery, and there was an eye-catching quote on the impact of this shift from chief executive Jeff Bezos: “[A]lthough it’s counterintuitive, the fastest delivery speeds generate the least carbon emissions because these products ship from
ClothingCustomerDeliveryFocusIndustryMarketingMobileOnlinePeopleResearchRetailerSellingSustainabilityTechnologyThe CustomerUK
IRC 2019 PREVIEW The countdown is on for this year’s conference

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby
The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK
BrandsConferenceCustomerEcommerceEventsFocusIndustryManagerRetailerTechnologyThe CustomerUKWorkshop
Ted Baker looks to omnichannel for growth as it reports first-half losses

Ted Baker looks to omnichannel for growth as it reports first-half losses

03 Oct 2019by Chloe Rigby
Ted Baker today warned on full-year profits as it reported a first-half loss with sales down both online and offline. It said that its focus was now firmly on its customers, its brand and its omnichannel distribution model as it looks to move back to growth
IRUK Top500omnichannelTed BakerThe Customer
Promise of minimal change in store or online as John Lewis and Waitrose managements merge

Promise of minimal change in store or online as John Lewis and Waitrose managements merge

01 Oct 2019by Chloe Rigby
The John Lewis Partnership promises there will be little to no disruption to its shops or websites as it merges the management of John Lewis and Waitrose. Its senior team will be cut by 75 from 225 in order to save £100m through its future partnership programme as managers including Rob Collins, managing director of Waitrose, leave the business
BrandsCustomerFocusIRUK Top500MarketingOnlineOtherResearchRetailerThe CustomerUK
Sainsbury’s unveils plan for single multichannel, multi-brand retailer

Sainsbury’s unveils plan for single multichannel, multi-brand retailer

26 Sep 2019by Chloe Rigby
The retailer aims to cut costs, close up to 70 branches of Argos and move them into its supermarkets, and serve shoppers in a more convenient way through a new five-year plan
CustomerDataGroceryOnlineRegionRetailerTechnologyThe CustomerUK

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