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EDITORIAL Signs of a retail spring in the air as pent-up demand reaches stores and online sales moderate

11 May 2021by Chloe Rigby

GUEST COMMENT Managing the data influx: How to get the most out of your digital interactions

11 May 2021by Tido Carriero

EDITORIAL Adidas, Next, Virgin Wines on whether shoppers who bought online in lockdown will continue as stores reopen

07 May 2021by Chloe Rigby

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Morrisons reports 113% rise in first-quarter online sales – while group sales improved steadily as shoppers return to more normal buying patterns

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Virgin Wines raises turnover and profit expectations as online demand continues

06 May 2021by Scarlette Isaac

Virgin Wines says its customers are still buying wine online, during lockdown and beyond. As a result, it now expects to turn over at least £73m in its current financial year – while profits are also expected to improve

Made.com more than doubles Tilbury warehousing as it expands in the UK and Europe

04 May 2021by Chloe Rigby

The move, expected to create up to 100 new administrative and warehousing jobs, will provide space for more stock as the company looks to cut the time from customer order to fulfilment

Customer Data Europe Online The Customer UK

The Cotswold Company upgrades website as business moves further online

30 Apr 2021by Chloe Rigby

The Cotswold Company has upgraded its website as the first step in replatforming – and as business moves further online

Covid-19 Customer Garden Online Peak Product Research Retailer The Customer

Feelunique reports record-breaking year as shoppers turn online to buy beauty products in lockdown

20 Apr 2021by Chloe Rigby

The beauty ecommerce platform today reports total sales of £103.5m in a trading statement for the year to March 29 – 26% up on the previous year. The fastest growth was in its marketplace sales

Brands Customer Ecommerce Focus Online People Products Research Retailer Selling Technology The Customer UK

How Decathlon, Asos, Mulberry and Aldi are making their businesses more sustainable UPDATED

20 Apr 2021by Chloe Rigby

With sustainability now a priority for many shoppers, Top500 retailers are innovating to cut their carbon footprints. Asos, Decathlon, Mulberry and Aldi are the latest to unveil new initiatives

Charity Clothing Customer Delivery Focus Online Products Research Retailer Selling The Customer UK

Kingfisher Group emphasises the role of stores and mobile in fast online and click and collect growth during the Covid-19 pandemic

22 Mar 2021by Chloe Rigby

Online sales at Kingfisher Group – whose retail brands including B&Q and Screwfix – more than doubled in its latest financial year. Its DIY and trade retail brands enabled shoppers – who focused on improving their homes at a time when they were spending more time there – to buy supplies online

Brands Covid-19 Customer Delivery Ecommerce Focus Industry Mobile Online Products Research Retailer Technology The Customer UK

Ocado reports 40% rise in first quarter retail sales and shows how it will increase distribution capacity by 40% this year

18 Mar 2021by Chloe Rigby

Ocado today reported a 40% rise in retail sales in the first quarter of its financial year, as shoppers bought larger orders ahead of Christmas and in the third lockdown – and set out how it will expand its distribution capacity over the rest of the year

Covid-19 Customer Ecommerce Focus Grocery Industry International Online Other Press Products Research Retailer Technology The Customer UK

Wickes and Toolstation see the benefit as DIY and trade demand shift online

02 Mar 2021by Chloe Rigby

Wickes and Toolstation both benefited from the strong online appetite for tools and equipment as traders tackled essential work and homeowners improved their houses during a year disrupted by Covid-19 lockdowns

Covid-19 Customer Delivery Online Research Retailer The Customer UK

How retailers from supermarkets to department stores are working to improve their sustainability in 2021

18 Feb 2021by Chloe Rigby

Multichannel retailers from John Lewis to Sainsbury’s, Aldi and Asda are continuing to introduce fresh ways to improve their sustainability as they move into 2021. Plus, eBay says demand is growing on its marketplace for the recycled and refurbished furniture sold by sellers including Clear Cycle

Brands Customer Department Store Garden Home and Garden Manager Online Other People Product Products Retailer The Customer UK

Digital investment could boost the value of UK retail by £21bn by 2040: study

16 Feb 2021by Chloe Rigby

Investment in digital technologies could add £11bn (+3.6%) to the value of the UK retail sector by 2030, and £21bn (+6.2%) by 2040, helping the industry to recover from the effects of the Covid-19 pandemic, a new study suggests

Covid-19 Customer Data Health Industry Other People Research The Customer UK

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