British Land this week spelt out the £14.5m cost of retailer CVAs and administrations on its business over the last 18 months - and said retailers were reassessing downwards how much space, and what kind of space, they need, as store-based shopping is revolutionised by the internet.

UK ecommerce growth slumped after England was knocked out of the World Cup: IMRG

21 Aug 2018by Chloe Rigby

Online spending slumped after England was knocked out of the World Cup, says the IMRG, in figures released today. As a result, online sales grew by just 10%, overall, in July, compared to the same time last year, according to the IMRG Capgemini e-Retail Sales Index for the month.

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EDITORIAL Zara, Urban Outfitters and Argos tapping into in-store mobile

30 May 2018by Paul Skeldon

Leading retailers are starting to bring online into the store – and its is starting to reap rewards. So what have these top players done and what can you learn from them?

Editorial Location Mobile Operations and Logistics Strategy and Innovation Views

GUEST OPINION Branded products in the age of the smart home

19 Apr 2018by Daniel Barnicle

Smart speakers are taking over – or that’s what recent technology developments seem to suggest. The latest in a series of smart speaker innovations comes from Google, which has just announced that its Home device will provide users with free UK calls.

Mobile Opinion Technology Views

On the importance of meeting customer expectations

16 Apr 2018by Chloe Rigby

One theme that emerges loud and clear in our interview, featured in today’s InternetRetailing newsletter, with Bruce MacInnes, chairman of BrandAlley UK, is the importance of meeting customer expectations. Whether that’s when shoppers order or take delivery, use the mobile website or forthcoming mobile app – or even shop at a potential future store – it’s important, says MacInnes, that the customer understands what to expect, and gets that experience. He makes the point that

Editorial Views

EDITOR'S COMMENT How the high street is changing in the light of online shopping

13 Apr 2018by Chloe Rigby

Just how the British high street is changing under the influence of online shopping came into sharper focus this week.

Editorial Views

EDITORIAL ASOS, Zara and LoveHoney all tap into mobile to make headway

11 Apr 2018by Paul Skeldon

ASOS goes from strength to strength, logging a cool 1 billion hits in the first half year, £4billion in net sales and 27% growth. The company is certainly doing something right – but what?

Editorial Views

GUEST COMMENT Can CRM cushion the sales crash?

10 Apr 2018by Peter Zeun

Peter Zeun is business development executive at HSO

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How today's retail environment is driving future change

10 Apr 2018by Chloe Rigby

In today's InternetRetailing newsletter, we're looking to new ways of shopping and selling, while considering the factors that are driving change in the industry.

Editorial Views

Focus on disruptive retail models: from the Co-op to Birchbox and beyond

06 Apr 2018by Chloe Rigby

New ways of doing business take centre stage in today’s InternetRetailing newsletter. We report as the Co-op looks to put digital first in new disruptive approaches to retail, and we have an interview with Birchbox UK’s Savannah Sachs focused on its own disruptive business model.

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