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E Commerce Math: How to Succeed Where 80% of Your Competitors Failed

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Keeping up with the purchasing demands of the fashion shopper - In The Style and Klarna discuss their pay later partnership

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EDITORIAL Balancing multichannel: how retailers handle store numbers when more shoppers buy online

22 Mar 2019by Chloe Rigby

GUEST COMMENT Delivering on the expectations of generation Z

22 Mar 2019by Don Brenchley

GUEST COMMENT Making CX a priority for mobile

21 Mar 2019by Dale Higginbottom

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IRUK Top500 Brand Engagement Report 2019

In the latest Brand Engagement report, we take a look how retailers open and maintain customer conversations that help their brand stand out from the crowd.

Operations & Logistics

Strategy & Innovation

Operations and Logistics

Hattons MD: We saved 60 hours per week by overcoming ‘data paralysis’

Strategy and Innovation

Thomas Cook closes 21 stores as more of its UK holidaymakers buy online

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Themes

Department stores need to be driven by digital and experience – and here’s how to do it

20 Mar 2019by Paul Skeldon

Department stores face a special challenge in the changing retail environment – with brands able to sell directly, they need to focus on experience and customer experience to stay relevant. And analysts at Forrester believe they know how to make it happen.

Stores still very much part of the mix as shoppers go multi- and omni-channel, global study finds

19 Mar 2019by Paul Skeldon

At least 60% of consumers in Germany, the UK and US say they engage equally with online and offline shopping channels, suggesting that multichannel is certainly becoming the new norm. Only France, at 35%, was lagging behind the trend, with 44% saying they primarily or only shop in stores

International Location Mobile omni-channel Strategy and Innovation

Casino targets 30% of sales online by 2021 through “digitalisation of customer relationships”

18 Mar 2019by Alex Sword

France’s Casino wants 30% of its sales to be online in three years, as it cuts back its store estate and pivots to digital.

IREU Top500 Strategy and Innovation

Zara owner targets “fully integrated” omnichannel as it plans same-day delivery, click and collect

13 Mar 2019by Alex Sword

Zara owner Inditex has seen online sales grow nearly a third in 2018 as it pursued a “fully integrated store and online platform”.

IREU Top500 Strategy and Innovation

Argos launches AI-powered visual search to connect physical catalogues with online channels

11 Mar 2019by Paul Skeldon

Argos has added AI-powered visual search to its iOS app so that users can take photos of homeware objects and find them. The retailer hopes it will bridge the gap between its physical catalogue business and digital channels

Argos browserless commerce Industry Mobile Strategy and Innovation visual search

bonprix ecommerce head: Physical retailers are acting like we did 20 years ago

05 Mar 2019by Alex Sword

Despite the much-discussed decline of the high street and commerce moving online, a surprising number of predominantly online retailers such as bonprix are opening new physical locations.

IREU Top500 Location Strategy and Innovation

Carrefour online food sales hit €1.2 billion in 2018 amidst omnichannel pivot

04 Mar 2019by Alex Sword

France-based retailer Carrefour has confirmed a goal to net €5 billion in food ecommerce sales by 2022 after the category grew strongly last year.

IREU Top500 Strategy and Innovation

bol.com and Zalando see third party sales rise in vindication of marketplace strategy

04 Mar 2019by Alex Sword

bol.com and Zalando have seen the proportion of sales by third parties on their platforms rise in their recent financial results, showing how established online retailers are moving towards marketplace models.

IREU Top500 Strategy and Innovation

Fnac Darty wins €100 million EU loan for digital transformation

20 Feb 2019by Alex Sword

Fnac Darty has won a €100 million loan from the EU to finance its digital transformation initiatives.

IREU Top500 Strategy and Innovation

Restaurants may ‘need to invest in own tech’ to meet consumer demand for voice and mobile delivery

20 Feb 2019by Paul Skeldon

Increasing consumer use of mobile and voice assistants to order food for delivery – itself a booming sector – may force restaurants to invest in more technology to meet demand.

Delivery Food and Wine Mobile Operations and Logistics Strategy and Innovation

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E Commerce Math: How to Succeed Where 80% of Your Competitors Failed

Keeping up with the purchasing demands of the fashion shopper - In The Style and Klarna discuss their pay later partnership

EDITORIAL Balancing multichannel: how retailers handle store numbers when more shoppers buy online

GUEST COMMENT Delivering on the expectations of generation Z

GUEST COMMENT Making CX a priority for mobile

IRUK Top500 Brand Engagement Report 2019

Hattons MD: We saved 60 hours per week by overcoming ‘data paralysis’

Thomas Cook closes 21 stores as more of its UK holidaymakers buy online

Themes

Department stores need to be driven by digital and experience – and here’s how to do it

Stores still very much part of the mix as shoppers go multi- and omni-channel, global study finds

Casino targets 30% of sales online by 2021 through “digitalisation of customer relationships”

Zara owner targets “fully integrated” omnichannel as it plans same-day delivery, click and collect

Argos launches AI-powered visual search to connect physical catalogues with online channels

bonprix ecommerce head: Physical retailers are acting like we did 20 years ago

Carrefour online food sales hit €1.2 billion in 2018 amidst omnichannel pivot

bol.com and Zalando see third party sales rise in vindication of marketplace strategy

Fnac Darty wins €100 million EU loan for digital transformation

Restaurants may ‘need to invest in own tech’ to meet consumer demand for voice and mobile delivery

New names at the top of ecommerce and multichannel retail in the IRUK Top500 2019

M&S joins the 5% of UK Top500 retailers offering visual search on mobile

RETAILER VIEWPOINT What worked for us at Lovehoney: how to maximise profit in the face of unprecedented discounting

Start-up aims to offer Amazon Go-like experience for all – using smart trolleys

Carrefour and Google to open Paris AI and machine learning hub in March

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