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AO adopts AI in its mobile division to continue customer service-led growth

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020by Paul Skeldon
AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target customers to its mobile business AO Mobile.
IndustryMarketingMobileResilienceStrategy & InnovationStrategy and InnovationTechnology
Armani redesigns as a omni-channel retailer in partnership with Yoox Net-A-Porter

Armani redesigns as a omni-channel retailer in partnership with Yoox Net-A-Porter

22 Jul 2020by Paul Skeldon
High-end fashion house Armani is revamping its omni-channel business, pulling together its online and offline stores in a deal with Yoox Net-A-Porter to create what it says will be “a revolutionary, digital and integrated shopping experience for customers”.
IndustryResilienceStrategy and Innovation
Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

08 Jul 2020by Paul Skeldon
Tapping into a 17% increase in photos and videos in reviews, along with Gen Z increasingly shopping via social media, review and UGC platform Bazaarvoice has acquired Curalate to create visual-UGC-social influencer solution.
MarketingMobileSocial CommerceStrategy and InnovationTechnology
Pets At Home commits to next generation customer engagement across all channels based around mobile

Pets At Home commits to next generation customer engagement across all channels based around mobile

01 Jul 2020by Paul Skeldon
Pets At Home continues to become one of the most mobile-centric bricks and clicks retailers and is driving ahead with using mobile to offer a unified customer experience with adoption of a microservices-based Saas platform to drive retail operations and customer engagement.
MobilePets at HomeStrategy and Innovation
IKEA’s elephant in the room and other experiments in home technology

IKEA’s elephant in the room and other experiments in home technology

01 Jul 2020by Paul Skeldon
Homeware sales are booming in lockdown, but for IKEA there is an elephant in the room: a massive, 8 foot high one made out of balloons.
IkeaMobileStrategy & InnovationStrategy and InnovationTechnology
Carrefour adds voice grocery shopping with Google Assistant

Carrefour adds voice grocery shopping with Google Assistant

17 Jun 2020by Alex Sword
Carrefour customers will be able to shop for groceries through voice commands due to a new integration between the retailer and Google Assistant.
Strategy and Innovation
Online booking of entry slots and fitting rooms among the innovations shoppers want to see when they head back to the High Street

Online booking of entry slots and fitting rooms among the innovations shoppers want to see when they head back to the High Street

10 Jun 2020by Paul Skeldon
As retailers in England get ready to re-open their doors, a survey finds that shoppers are going to tentatively return to shops in the coming weeks, but they want the experience to be very different to how it was pre-lockdown, with online booking of access to stores
Covid-19CustomerLocationMobileOperations and LogisticsStrategy & InnovationStrategy and InnovationTechnology
Galeries Lafayette uses in-store video to allow online browsing

Galeries Lafayette uses in-store video to allow online browsing

27 May 2020by Alex Sword
Covid-19LocationRXEU Top500Strategy and Innovation
Facebook taps into growth in ecommerce with launch of Shop feature for retailers

Facebook taps into growth in ecommerce with launch of Shop feature for retailers

20 May 2020by Paul Skeldon
Social media giant Facebook has launched a new Shop feature, which will allow retailers to sell on its platform and to integrate selling from Instagram too.
Growth 2000IndustryMarketplacesMobileSellingSocial CommerceStrategy and InnovationTechnology
How retail is changing at Next – even before the coronavirus

How retail is changing at Next – even before the coronavirus

19 Mar 2020by Chloe Rigby
Next today reported strong sales for its latest financial year, although it warns as yet there is no way of predicting how the coronavirus pandemic will affect it
CustomerMarketingNextOperations and LogisticsStrategy and InnovationTechnology

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