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Cdiscount and Franprix combine online and offline presence

Cdiscount and Franprix combine online and offline presence

23 May 2019by Alex Sword
The Casino Group in France is combining the physical and online presence of two major brands to offer new omnichannel capabilities in Paris.
IREU Top500LocationStrategy and Innovation
El Corte Inglés sells La Liga tickets through 3D online experience

El Corte Inglés sells La Liga tickets through 3D online experience

23 May 2019by Alex Sword
Spanish department store chain El Corte Ingles has teamed up with football clubs to allow customers to virtually experience the inside of a stadium when buying tickets to matches.
IREU Top500SellingStrategy and Innovation
Pets at Home’s experience-led strategy starts to deliver results

Pets at Home’s experience-led strategy starts to deliver results

22 May 2019by Paul Skeldon
Pet care as a subscription, vets in store and freeing up staff to offer a better customer experience are all paying off for Pets at Home as it sees omni-channel revenues for the year to 29 March 2019 up 43% to £75.5 million.
IndustryLocationPets at HomeresultsStrategy and Innovation
Retailers must do more to increase personalisation and replicate the high conversion rate of in-store interactions, study recommends

Retailers must do more to increase personalisation and replicate the high conversion rate of in-store interactions, study recommends

22 May 2019by Paul Skeldon
Despite the ever-growing dominance of e-commerce as part of the overall retail sales mix, conversion rates across online channels remain a long way behind their ailing in-store counterparts – and that has to change.
ecomemrceIndustryStrategy & InnovationStrategy and Innovation
Royal Mail introduces UK’s first post boxes for parcels

Royal Mail introduces UK’s first post boxes for parcels

20 May 2019by Chloe Rigby
The Royal Mail is introducing the UK’s first parcel postboxes across the country, enabling small businesses and marketplace sellers to post pre-paid parcels – and online shoppers to make some returns more easily.


parcel boxpostboxRoyal MailStrategy and Innovation
UK mobile spend set to double to £33.2bn in the next five years: GlobalData

UK mobile spend set to double to £33.2bn in the next five years: GlobalData

16 May 2019by Chloe Rigby
Mobile will continue to be the fastest growing area in the UK retail market, with spend set to increase by £17.1bn in the next five years to reach £33.2bn by 2024, according to new research from GlobalData
GlobalDataStrategy and Innovation
Debenhams set to press on with transformation, after CVA proposals win creditor backing

Debenhams set to press on with transformation, after CVA proposals win creditor backing

10 May 2019by Chloe Rigby
Debenhams is set to embark on a store closure and business restructuring programme after it won backing from its landlords for a CVA programme that will see it close 22 stores next year
CVADebenhamsIRUK Top500Strategy and Innovation
Adolfo Domínguez: Rethinking the designer experience for the online world

Adolfo Domínguez: Rethinking the designer experience for the online world

29 Apr 2019by Alex Sword
Patricia Alonso, ecommerce and marketing director at Adolfo Domínguez, talks about creating an omnichannel "continuum" through the likes of customer data.
IREU Top500Strategy and Innovation
Blind and visually impaired passengers can be guided and even shop at Gatwick via the camera on their phone

Blind and visually impaired passengers can be guided and even shop at Gatwick via the camera on their phone

25 Apr 2019by Paul Skeldon
Blind and visually impaired passengers at Gatwick can now call a professionally trained agent 24 hours a day who will use the camera on the passenger’s mobile to guide them through the airport, help them read documents or flight information and even shop
disabilityLocationMobileStrategy and Innovationvisually impaired
John Lewis uses AR to offer try before you buy for lipstick as cosmetic sales boom on app

John Lewis uses AR to offer try before you buy for lipstick as cosmetic sales boom on app

25 Apr 2019by Paul Skeldon
Shoppers at John Lewis & Partners can now try on more than 300 lipsticks with nothing more than their smartphone as part of its latest augmented reality (AR) app feature.
BrandsCosmeticsIndustryJohn LewisMobileSellingStrategy and Innovation

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