Pet care as a subscription, vets in store and freeing up staff to offer a better customer experience are all paying off for Pets at Home as it sees omni-channel revenues for the year to 29 March 2019 up 43% to £75.5 million.
Despite the ever-growing dominance of e-commerce as part of the overall retail sales mix, conversion rates across online channels remain a long way behind their ailing in-store counterparts – and that has to change.
The Royal Mail is introducing the UK’s first parcel postboxes across the country, enabling small businesses and marketplace sellers to post pre-paid parcels – and online shoppers to make some returns more easily.
Mobile will continue to be the fastest growing area in the UK retail market, with spend set to increase by £17.1bn in the next five years to reach £33.2bn by 2024, according to new research from GlobalData
Blind and visually impaired passengers at Gatwick can now call a professionally trained agent 24 hours a day who will use the camera on the passenger’s mobile to guide them through the airport, help them read documents or flight information and even shop