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We Buy Any Car, Sports Direct and Saga fined £495,000 after sending millions of ‘frustrating and intrusive’ messages

We Buy Any Car, Sports Direct and Saga fined £495,000 after sending millions of ‘frustrating and intrusive’ messages


Shoppers spend less online and offline in July than in June amid transport delays and a shift towards eating out

Shoppers spend less online and offline in July than in June amid transport delays and a shift towards eating out


How AI has lifted IKEA’s AOV by 2% worldwide

How AI has lifted IKEA’s AOV by 2% worldwide


Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

Online stores that used text messages to chat directly with customers see retention grow by as much as 25%


Media and content markets showcase the trends in how retailers should engage consumers

Media and content markets showcase the trends in how retailers should engage consumers


AO reports sharp rise in sales and profits in ‘step change year’

AO reports sharp rise in sales and profits in ‘step change year’


Personalisation gap grows despite boom in ecommerce demand as retailers can't keep pace with consumers

Personalisation gap grows despite boom in ecommerce demand as retailers can't keep pace with consumers


Asos set to cut dozens of jobs from the Arcadia Group brands it bought out of administration

Asos set to cut dozens of jobs from the Arcadia Group brands it bought out of administration

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