Themes

We Buy Any Car, Sports Direct and Saga fined £495,000 after sending millions of ‘frustrating and intrusive’ messages

15 Sep 2021by Paul Skeldon

We Buy Any Car, Sports Direct and Saga have been fined a total of £495,000 by the Information Commissioner’s Office (ICO) for sending out 354 million unsolicited marketing messages in breach of GDPR

Industry Marketing

Shoppers spend less online and offline in July than in June amid transport delays and a shift towards eating out

20 Aug 2021by Chloe Rigby

Shoppers spent less online and offline in July than a month earlier, according to the latest official retail sales figures, as they ate out rather than at home and as transport delays led to shortages on shelves

Brands Clothing Consultancy Covid-19 Data Department Store Ecommerce Europe Grocery Industry Marketing Online Other Peak People Physical Store Software UK

How AI has lifted IKEA’s AOV by 2% worldwide

28 Jul 2021by Paul Skeldon

Artificial Intelligence-powered product recommendations and a more scientific approach to data has seen IKEA lift average order value (AOV) by 2% worldwide. Here Albert Bertlisson, head of engineering at Edge at IKEA Retail (Ingka Group) explains how the company did it

AI Ikea Marketing recommendations Strategy & Innovation Strategy and Innovation Technology

RetailX and Dune London - Panelist discussion best bits

26 Jul 2021by Scarlette Isaac

Covid-19 Customer Industry Marketing Payment Strategy & Innovation Strategy and Innovation Sustainability

Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

22 Jul 2021by Paul Skeldon

Brands that use text messages to speak to their customers build better relationships and improve retention, with average lifetime value (LTV) rising by as much as 25% when SMS is used for two-way communication

Engagement Growth 2000 Marketing Mobile SMS Text

Media and content markets showcase the trends in how retailers should engage consumers

14 Jul 2021by Paul Skeldon

The rapid growth in digital subscriptions, cross-channel and multi-device delivery, as well as the increasing use of smart devices across the media, gaming, music and TV sectors should be front and centre for retailers looking at how to engage consumers in the months ahead

AR Books Content Games Industry Marketing media Music Selling Strategy & Innovation Strategy and Innovation streaming subscriptions Technology TV Video VR

Seraphine floats with a £150m valuation and plans for International and digital expansion

13 Jul 2021by Chloe Rigby

Clothing Europe International IRUK Top500 Marketing Other Research Retailer UK

AO reports sharp rise in sales and profits in ‘step change year’

01 Jul 2021by Chloe Rigby

AO today reported sharp rises in sales and profits in a year in which shopping moved online fast during the Covid-19 pandemic

Covid-19 Customer Delivery Marketing Online People Research Retailer The Customer UK

Personalisation gap grows despite boom in ecommerce demand as retailers can't keep pace with consumers

30 Jun 2021by Paul Skeldon

The accelerated and sustained growth in ecommerce over the course of the pandemic has widened the ‘personalisation gap’ between customer expectations and retailers’ capabilities research shows

Marketing personalisation

Asos set to cut dozens of jobs from the Arcadia Group brands it bought out of administration

25 Jun 2021by Chloe Rigby

Asos is planning to cut about 38 jobs from the Arcadia Group team that joined its business when it bought the Topshop, Topman, Miss Selfridge and HIIT brands earlier this year

Brands Customer Location Marketing Merchandising Mobile Online Product Products Retailer Technology UK

The Optimal Route for Retails Sustainable Future - Webinar

Media, Games and Television 2021 in discussion - Webinar

GUEST COMMENT Retailers must become tech companies if they want to succeed

EDITORIAL Time retailers turned to the dark side

EDITORIAL How retailers from JD Sports to M&S are adapting to Brexit and Covid-19

France Top100 Report

Wickes reports 32% rise in sales and says digital was an important factor in that growth

M&S confirms closure of 11 French shops as a result of Brexit trade changes