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EDITORIAL How retailers are rebalancing multichannel post-Covid

18 Sep 2020by Chloe Rigby

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Online sales up by 51.6% in August on last year, but dip 2.5% month-on-month as retail recovers from Covid-19 lockdown

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New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

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Retailers set to drive boom in business messaging on SMS, WhatsApp and RCS

16 Sep 2020by Paul Skeldon

The rise in ecommerce over lockdown is set to see more retailers than ever using mobile messaging to engage consumers – and it will not be limited to text and email.

New products, new distribution centre and new marketing push: how Waitrose plans to win back Ocado customers

19 Aug 2020by Paul Skeldon

Waitrose has begun a hefty campaign to convert customers from Ocado to its Waitrose.com, site as it ends its partnership with the food delivery company.

Industry Marketing

ScS shows huge swings that lockdown brought to its business

30 Jul 2020by Chloe Rigby

ScS today showed the huge swings lockdown brought to its business as it gave early sight of its full-year figures in a trading update

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020by Paul Skeldon

AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target customers to its mobile business AO Mobile.

Industry Marketing Mobile Resilience Strategy & Innovation Strategy and Innovation Technology

Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

08 Jul 2020by Paul Skeldon

Tapping into a 17% increase in photos and videos in reviews, along with Gen Z increasingly shopping via social media, review and UGC platform Bazaarvoice has acquired Curalate to create visual-UGC-social influencer solution.

Marketing Mobile Social Commerce Strategy and Innovation Technology

Discounting and loyalty drive post-COVID sales – but how do you engage shoppers that hate loyalty cards?

08 Jul 2020by Paul Skeldon

With many brands and retailers turning to discounting, promotions and offers to coax post-lockdown shoppers back into store, retailers face the challenge of getting shoppers to actually use discounts and to take-up loyalty offers.

Growth 2000 Marketing Mobile Resilience

John Lewis appoints Pippa Wicks to the job of ensuring its department stores stay relevant post-Covid 19

26 Jun 2020by Chloe Rigby

Covid-19 Customer Department Store Events Garden Marketing Merchandising Online Other People Products Retailer UK

Smartphones drive UK internet use to an all-time high: what does it mean for retailers?

24 Jun 2020by Paul Skeldon

More than four fifths of consumer time spent online is now done on a smartphone – and that was before the coronavirus pandemic – and is causing a shift in consumer behaviour.

Customer Marketing Mobile

How THG Ingenuity is working with beauty brands from Elemis to Burt’s Bees to to sell direct to customers

22 Jun 2020by Chloe Rigby

The Hut Group today announced it had won new contracts worth more than £100m to help beauty brands including Elemis and Burt’s Bees sell directly to shoppers online.

Brands Data Delivery Ecommerce Europe International Marketing Online Payment Product Technology UK

Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience

17 Jun 2020by Paul Skeldon

Half of UK consumers are unwilling to share their personal data with retailers over concerns about how this is being used, with those aged over 55 revealed to be the least willing to provide any data (56%)

Customer Marketing Mobile