Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Themes

Product

INTERVIEW Bruce MacInnes of BrandAlley on the importance of meeting customer expectations

INTERVIEW Bruce MacInnes of BrandAlley on the importance of meeting customer expectations

17 Aug 2018by Chloe Rigby
Retailers must focus on the customer, delivering an experience that meets their expectations at every point, says Bruce MacInnes, chairman of BrandAlley UK.
Brands Customer Delivery Focus International Marketing Mobile Online Other Product Retailer Software Strategy and Innovation The Customer UK
GUEST COMMENT Four things to consider before investing in AI

GUEST COMMENT Four things to consider before investing in AI

14 Aug 2018by Salah Kamel
Many businesses have been incentivized to invest in AI, encouraged by the possibilities of automating repetitive tasks, producing deeper analytical insights, and increasing efficiency.
Customer Data EU Guest Comment Marketing Product Software Technology
GUEST COMMENT The data dance-off for retail’s digital pioneers

GUEST COMMENT The data dance-off for retail’s digital pioneers

10 Aug 2018by John Rakowski
For too long the retail market has been like a school disco. Digital disruptors are owning the dancefloor and traditional bricks and mortar stores sitting awkwardly, waiting for it all to be over.
Customer Data Ecommerce Focus Guest Comment Industry Mobile Online Physical Store Product Software Strategy and Innovation Technology The Customer
Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

10 Aug 2018by Chloe Rigby
Retailers are finding new ways to engage with shoppers via the new Productcaster shopping comparison service.
Marketplaces Merchandising Product Productcaster Selling
75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

07 Aug 2018by Sasha Fedorenko
75%) of consumers are "frustrated" by not receiving real-time stock visibility alerts on their smartphones when in stores – not helped by around a third (31%) of stores generally running out of stock, says a new study
Customer Data Delivery Focus Marketing Mobile Online Peak Product
CASE STUDY John Lewis: customer-centric delivery

CASE STUDY John Lewis: customer-centric delivery

03 Aug 2018by Chloe Rigby
For department store John Lewis, delivery and collection are both parts of the all-important customer experience. In its latest financial results, it set out the ways it plans to build on that experience, through improvements including two-hour delivery slots, self-service click and collect kiosks in Waitrose and enabling customers to see both more detailed product information and branch stock availability through the John Lewis app.
Customer Delivery Focus Industry Location Marketing Mobile Online Product Supplier Technology The Customer
M&S is using customers' taste to shape its collections through a partnership with First Insight

M&S is using customers' taste to shape its collections through a partnership with First Insight

03 Aug 2018by Sasha Fedorenko
M&S says that it is working with First Insight, a technology company to shape its collections based on consumers’ taste.
Brands Customer Focus Industry Marketing Product Strategy and Innovation Technology
Voice-assisted tech is expected to see a 70% yearly sale growth, despite only 25% of retail marketers willing to incorporate it

Voice-assisted tech is expected to see a 70% yearly sale growth, despite only 25% of retail marketers willing to incorporate it

02 Aug 2018by Sasha Fedorenko
Voice-assisted devices are going to see a 70% year-on-year sale growth, despite only 25% of retail marketers willing to implement it, two studies claim.
Customer Industry Marketing Marketplaces Mobile Product Strategy and Innovation Technology
How to make voice control work for ecommerce

How to make voice control work for ecommerce

02 Aug 2018by Paul Skeldon
There is a definite move towards voice as a medium of interaction between consumers and retailers and, as we have seen, there is in all likelihood going to be a swing towards some ecommerce taking place via voice– even if that means using voice as part of the retail journey.
Customer Marketing Mobile Product Strategy and Innovation Technology
6% of retailers now offer a live chat service via their mobile apps

6% of retailers now offer a live chat service via their mobile apps

02 Aug 2018by Chloe Rigby
6% of retailers now offer live chat service via their mobile apps to boost problem-solving on-a-go, says a RetailX analysis. 
Mobile Peak Product Strategy and Innovation Technology

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Register
Retail X
Primary research data & analysis is provided to InternetRetailing under licence by RetailX.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter
We use cookies so we can provide you with the best online experience. By continuing to browse this site you are agreeing to our use of cookies. Click on the banner to find out more.