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INTERVIEW Bruce MacInnes of BrandAlley on the importance of meeting customer expectations

INTERVIEW Bruce MacInnes of BrandAlley on the importance of meeting customer expectations


GUEST COMMENT Four things to consider before investing in AI

GUEST COMMENT Four things to consider before investing in AI


GUEST COMMENT The data dance-off for retail’s digital pioneers

GUEST COMMENT The data dance-off for retail’s digital pioneers


Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service

Argos, River Island and Evans Cycles among the retailers using new Productcaster shopping comparison service


75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock

75% of consumers frustrated by lack of real-time stock visibility, while 31% of stores regularly run out of stock


CASE STUDY John Lewis: customer-centric delivery

CASE STUDY John Lewis: customer-centric delivery


M&S is using customers' taste to shape its collections through a partnership with First Insight

M&S is using customers' taste to shape its collections through a partnership with First Insight


Voice-assisted tech is expected to see a 70% yearly sale growth, despite only 25% of retail marketers willing to incorporate it

Voice-assisted tech is expected to see a 70% yearly sale growth, despite only 25% of retail marketers willing to incorporate it


How to make voice control work for ecommerce

How to make voice control work for ecommerce


6% of retailers now offer a live chat service via their mobile apps

6% of retailers now offer a live chat service via their mobile apps

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