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PREDICTIONS 2019 How will emerging technologies from augmented reality to voice search evolve over the coming year?

PREDICTIONS 2019 How will emerging technologies from augmented reality to voice search evolve over the coming year?

18 Jan 2019by Chloe Rigby
How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series focuses on a different theme each time. Today we’re looking at augmented reality, a technology that is currently mostly used by retailers in their mobile apps to enable shoppers to see how products might look either on them or in their homes, and at image and voice search, both as yet used by a minority of retailers to make it easier for shoppers to find
INTERVIEW Sara Prowse of Hotter on comfort in the customer experience

INTERVIEW Sara Prowse of Hotter on comfort in the customer experience

04 Jan 2019by Chloe Rigby
Hotter plans the shopping experience around what its customers want to buy - and how they want to buy it
ConferenceCustomerDataDeliveryIRUK Top500MobileOnlineOtherProductResearchRetailerSellingTechnologyThe Customer
Almost one in five do all their grocery shopping online: study

Almost one in five do all their grocery shopping online: study

30 Nov 2018by Chloe Rigby
Almost one in five UK adults say they do all of their grocery shopping online – while 20% say they’ve never bought food or drink online, according to new research from affiliate network Awin.
AO sales increase at home and abroad, but losses widen as sales in more profitable categories stay flat

AO sales increase at home and abroad, but losses widen as sales in more profitable categories stay flat

20 Nov 2018by Chloe Rigby
AO.com parent company AO World has reported growing sales, especially in its European markets, but widening losses in the first half of its financial year. The pureplay retailer saw the growth as it widened its range to include smaller appliances, gaming consoles, mobile phones and smart home goods, but it said that its more profitable large domestic appliance market had remained challenging.
AO.comBrexitInternationalProduct
INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

20 Nov 2018by Sasha Fedorenko
Angus Thirlwell, chief executive and co-founder of Hotel Chocolat says physical stores should carry an extra element that online stores aren’t able to deliver in order to be truly omnichannel. "The question we asked when we were considering opening our first physical store: what is it going to bring that we can’t already do with our online model? That question is very valid today."
EventsFocusIndustryOnlinePeoplePhysical StoreProductSellingStrategy and Innovation
Arcadia Group offers its shoppers new ways to pay

Arcadia Group offers its shoppers new ways to pay

13 Nov 2018by Chloe Rigby
Arcadia Group retailers are now offering customers new options when it comes to payment. The group has teamed up with Klarna to offer an instillment-based approach to payment.
BrandsCustomerManagerPaymentProductRetailerThe CustomerUK
Well-placed stores remain important as shoppers move further online: Land Securities

Well-placed stores remain important as shoppers move further online: Land Securities

13 Nov 2018by Chloe Rigby
Well-placed stores continue to be important to retailers operating in a difficult retail market, property developer and operator Land Securities said as it reported half-year results today.
BrandsCustomerFocusLocationOnlinePeopleProductResearchRetailerTechnologyThe CustomerUK
THIS WEEK IN PEAK From how UK shoppers will buy this Black Friday, to what they'll spend, and more

THIS WEEK IN PEAK From how UK shoppers will buy this Black Friday, to what they'll spend, and more

12 Nov 2018by Chloe Rigby
Rounding up the latest peak trading news, from Salmon’s research into how shoppers plan to buy during Black Friday, to GlobalData’s forecast to what they’ll spend, and we also cover news of experiences going on sale, as well as products.
AnalystBrandsConsultancyEcommerceGroceryHealthMarketplacesOnlineOtherPeakProductResearchRetailerSellingUK
THIS WEEK IN PEAK: Amazon to open London pop-up store for 'biggest ever' Black Friday

THIS WEEK IN PEAK: Amazon to open London pop-up store for 'biggest ever' Black Friday

05 Nov 2018by Sasha Fedorenko
Amazon announced today the opening of its Home of Black Friday London pop-up store for its "biggest ever" peak trading period.
FocusIndustryLocationMarketplacesPeakProductStrategy and Innovation
THIS WEEK IN PEAK: Online sales look set to top £1.5bn this Black Friday – but will the high street see a decline?

THIS WEEK IN PEAK: Online sales look set to top £1.5bn this Black Friday – but will the high street see a decline?

02 Nov 2018by Sasha Fedorenko
IMRG’s new report predicts online spend will reach £8.1bn during the eight-day peak period (19-26 November) of Black Friday. That’s up by 12.1% from the same time last year. Retailers are expected to turn over more than £1.5bn on Black Friday alone, up by 13.2% YOY. We also report as B&Q turns its back on Black Friday, and have advice from Sitecore on delivering experiences that make a difference.
BrandsCustomerDataFocusMarketingOnlinePeakProductUK

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