Zalando has signalled a new direction on cutting emissions and reducing plastic waste, with its co-CEO admitting this will involve a trade-off with growth.

IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

17 Sep 2019by Chloe Rigby

We’re looking ahead to IRC 2019 in a series of interviews and previews. Today we hear from Chris Conway, head of ecommerce at The Co-operative Group

Conference Customer Ecommerce Events Focus Interviews Other People Product Retailer Software The Customer

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

26 Aug 2019by Emma Herrod

Seth Ellison, executive VP and president, Europe, Levi Strauss & Co, spoke to Emma Herrod about how digital and focusing on customers has helped to turn around a sleeping giant

Brands Customer Ecommerce Europe Focus Franchisee Marketing Marketplaces Mobile Online Other People Product Retailer Selling Technology The Customer UK

IRUK Top500 The rise of direct-selling brands

23 Aug 2019by Chloe Rigby

The rise of direct-selling brands continues in 2019. The IRUK Top500 2019 includes a record number of brands, listed both for their size and for their performance.

IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

09 Aug 2019by Chloe Rigby

We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we hear from Robin Phillips of Watch Shop about how the retailer approaches new markets

Brands Conference Customer Delivery EU Europe Events International Interviews Marketplaces Merchandising Other People Product Retailer Selling Technology The Customer UK

Reach out to customers: is merchandising set for change?

25 Jul 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers

Brands Customer Ecommerce IREU Top500 Merchandising Mobile Product Research Selling

Consumers impatient with in-store queues, choice and costs turn online to buy: study

23 Jul 2019by Chloe Rigby

British consumers are becoming impatient with long queues, lack of choice and higher costs in-store – and that’s driving them to shop online instead. That’s the conclusion of a new study that finds consumers running out of patience with high street shopping

Customer Data Marketing Mobile Online Payment Peak Product Technology UK

New Look focuses on profitable sales from combination of online and fewer stores

25 Jun 2019by Chloe Rigby

New Look today said its stores and online businesses were working together better than ever, at the end of a year in which the fast fashion retailer has closed more stores than it expected, and is now focused on profitability

Annual Clothing Customer Delivery Ecommerce Focus IRUK Top500 Mobile Online Peak Product Research Retailer The Customer UK

Digital grows fast at N Brown Group while sales across other channels fall

20 Jun 2019by Chloe Rigby

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GUEST COMMENT Retailers are raising the bar with sustainability efforts, but is it enough?

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EDITORIAL How the move towards discounting is hitting retailers hard

RXEU Top500 Report 2019

Dixons Carphone on how it’s working to improve its multichannel performance

Superdry posts half-year loss – but says it is seeing results from cross-channel ‘reset’

Themes

Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

New insights for multichannel retailers into how consumers buy: research