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How retailers from supermarkets to department stores are working to improve their sustainability in 2021

How retailers from supermarkets to department stores are working to improve their sustainability in 2021

18 Feb 2021by Chloe Rigby
Multichannel retailers from John Lewis to Sainsbury’s, Aldi and Asda are continuing to introduce fresh ways to improve their sustainability as they move into 2021. Plus, eBay says demand is growing on its marketplace for the recycled and refurbished furniture sold by sellers including Clear Cycle
BrandsCustomerDepartment StoreGardenHome and GardenManagerOnlineOtherPeopleProductProductsRetailerThe CustomerUK
Five ways that customer expectations are changing: what the research says

Five ways that customer expectations are changing: what the research says

18 Feb 2021by Chloe Rigby
Shoppers’ expectations are changing as retail shifts further online during the Covid-19 pandemic, research suggests. We round up the latest findings on how customers now want to buy – and what that means for retailers and brands
BrandsCovid-19CustomerDataDeliveryEcommerceGroceryMobileOnlinePaymentPeopleProductResearchTechnologyUK
Waitrose expands its packaging-free pilot – and shares what it’s learned so far

Waitrose expands its packaging-free pilot – and shares what it’s learned so far

26 Jan 2021by Chloe Rigby
Waitrose is expanding packaging-free shopping beyond a dedicated part of its pilot shop into the regular aisles as it looks to gauge how far shopper appetites extend when it comes to reducing plastic
AgencyBrandsInternationalProductProductsResearchRetailerUK
Boohoo buys Debenhams’ online business for £55m to transform it into a marketplace

Boohoo buys Debenhams’ online business for £55m to transform it into a marketplace

25 Jan 2021by Chloe Rigby
Debenhams will transform from a department store business with 118 shops to an online marketplace following Boohoo Group’s acquisition of the department store’s ecommerce business for £55m cash
BrandsCovid-19CustomerDataDepartment StoreEcommerceHomewareIndustryOnlineOtherPeakProductProductsResearchRetailerSupplierUK
Superdry prioritises online and sustainability in its search for growth

Superdry prioritises online and sustainability in its search for growth

19 Jan 2021by Chloe Rigby
Superdry is now prioritising investment into online and multichannel after a first half in which 50% of its sales were made online. At the same time, ecommerce grew by 49.8% compared to the same time last year. But customers’ shift online was also a move away from shops, where sales fell by 44.8%
BrandsCovid-19EcommerceEUEuropeFocusMarketingOnlineOtherPeakPeopleProductResearchRetailerUK
N Brown Group sees sales start to recover after pivot towards homewares and gifts

N Brown Group sees sales start to recover after pivot towards homewares and gifts

15 Jan 2021by Chloe Rigby
Jacamo and Simply Be owner N Brown Group today says sales are recovering for its key brands after Covid-19 knocked its core clothing market off course last year. The home shopping group has benefited from a pivot towards selling homewares and gifts, which now account for 42% of its sales
BrandsClothingCovid-19HomewareIndustryOnlineOtherProductResearchSellingUK
Next fourth-quarter online sales growth comes close to compensating for in-store losses – but full-year profits expected to halve

Next fourth-quarter online sales growth comes close to compensating for in-store losses – but full-year profits expected to halve

05 Jan 2021by Chloe Rigby
Shoppers bought so much more online from Next over the peak trading period that the retailer has almost closed the gap left by sales lost in-store as a result of Covid-19 closures. But the shift away from stores is set to cut its pre-tax profits by more than half, the retailer warned today
ClothingCovid-19LocationOnlinePeakProductResearchRetailerSellingUK
Burberry shows that ‘excellent’ first half digital growth – as it adapted to changing shopper behaviour – did not make up for store closures

Burberry shows that ‘excellent’ first half digital growth – as it adapted to changing shopper behaviour – did not make up for store closures

12 Nov 2020by Chloe Rigby
Burberry today says it has seen “excellent” digital sales growth as it adapted quickly to the way that shoppers wanted to buy as the Covid-19 pandemic hit during the first half of its financial year. But its shops, dogged by lockdown closures in many markets, saw their like-for-like sales fall by 25% – and group sales and profits fell too
Covid-19EUEventsOnlineProductProductsResearchRetailerUKViews
Clarks brings in new owner and CVA proposal to help it take its digital transformation forward amid Covid-19 challenges

Clarks brings in new owner and CVA proposal to help it take its digital transformation forward amid Covid-19 challenges

09 Nov 2020by Chloe Rigby
Clarks is set to have a new majority owner to enable it take forward its digital transformation plans – subject to shareholder approval for the transaction and for a CVA that changes the way that its shops pay rent
BrandsCovid-19CustomerFocusPeopleProductResearchRetailerUK
How Hugo Boss is using social media to boost its online sales during Covid-19 uncertainty

How Hugo Boss is using social media to boost its online sales during Covid-19 uncertainty

03 Nov 2020by Chloe Rigby
Hugo Boss today reported a 66% rise in its online sales in the latest quarter of the financial year – although that could not compensate for store closures and group sales fell by 24%. The brand is now using social media to raise awareness of its brand in new ways
BrandsCovid-19DataEcommerceEuropeEventsFocusMarketingOnlineProductRetailerUK

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