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EDITORIAL How retailers are adapting to changing customer behaviour, the climate crisis – and Brexit

17 Sep 2021by Chloe Rigby

GUEST COMMENT Harnessing AI and data to supercharge growth in online retail

17 Sep 2021by Oliver Mennell

GUEST COMMENT Retailers must become tech companies if they want to succeed

16 Sep 2021by Justin Biddle

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Next to operate Gap’s UK business – both online and in-store

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Online shopping levels seem to settle at new normal as hospitality reopens – but shortages could be affecting retail sales

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Whitepapers

Delving into the more niche areas of successful mutlichannel retailing operations.
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Delivering on the promise of next-generation and real-time personalisation

Whitepapers08 Jul 2020

Overcoming the challenges that have hampered adoption.
Case studies from French retail giant Auchan, direct-to-consumer car care brand Autoglym, Nordic sports supplier Active Brands and parental support network Mumsnet.

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Permission and the relationship economy

Whitepapers12 May 2020

In this white paper produced in association with our partner Tealium we explore the concept of zero party data, consent and the value exchange. Including interviews looking at the approaches of Stitch Fix, Orange, The Entertainer and commentary from The Very Group, Lastminute.com, Notonthehightstreet.com. We also provide 10 practical takeaways for moving to a consent-based marketing approach.

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Customer Data Marketing People Product Retailer Technology The Customer

The Digital Commerce Infrastructure

Whitepapers04 Apr 2019

Shoppers today are impatient and demanding. They expect the same digital interactions they experience on their tablets and mobiles, to be available on the websites and stores they visit, which can be challenging for established retailers trading in an omnichannel world

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Customer Data Retailer Technology

How to use marketplace techniques for success and low cost growth

Whitepapers01 Feb 2019

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growth Marketplaces Retailer Selling

Cross-border Protocols

Whitepapers31 Jan 2019

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Retailer Selling Software

Bridging the imagination gap : how augmented reality can boot sales

Whitepapers26 Oct 2018

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Customer Online Product Retailer

Making Customer Experience a reality

Whitepapers26 Sep 2018

In today’s highly competitive and volatile retail environment what it is to be a retailer is changing. Online and in-store, consumers want an experience.

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Customer Online Retailer Technology