Is all about building loyalty by focusing on your customers
Editorials, opinion, analysis, guest writers, industry comment and more
Editorials, opinion, analysis, guest writers, industry comment and more…
Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie
The conclave of judges for the Internet Retailing Awards – sponsored by Venda – has gathered and are considering the entries to the ten categories in this year’s awards and we expect to see white smoke from the chimney next Tuesday when the shortlist is unveiled.
Camden council will take a major step forward in enhancing digital services for local businesses, traders, retailers and residents through a new deal with Arqiva to deliver public wifi to streets and open spaces across …
M&S is poised to start a limited mobile payments trial using new start up technology from Paddle. The trial, due to go live in June, will allow users who sign up to Paddle to buy …
As thoughts turn to summer holidays, TUI Travel, owner of Thomson, is going mobile, offering an app to its customers that can take them through from choosing a holiday, to getting to the airport and …
William Hill, the UK’s largest bookmaker, has placed all its 2390 high street retail location on the NearMe location based mobile application, confirming William Hill’s continued adoption of mobile technology to support the increasing demand …
Despite wanting to shop in bricks and mortar stores – especially boutique and independent shops – consumers are being put off because they simply can’t find them as they have no mobile or online presence, …
Monitise is tapping into the growing interest for mobile point of sale (mPOS) services with the launch of a white-labelled mobile payment service that helps banks, mobile operators and acquirers offer their business customers the …
Local aavigation app M8 (your local ‘mate’ – geddit?) has added leading online restaurant review and booking service, Bookatable to its lineup of freely available features to allow M8 users to read reviews, book tables …
Traders at this year’s Real Food Festival, which took place at London’s Southbank Centre over the May bank holiday weekend, were able to take card payments via mobile phone without having to invest in any …
Almost two-thirds of smartphone and tablet users access websites on a daily basis and more than a half shop via their mobile device at least once a week, according to new research from e-commerce and …
Just over one third (34%) of smartphone owners will be ‘very likely’ or ‘likely’ to purchase more items from their mobile device thanks to 4G technology and faster internet connections, according to the latest eCustomerServiceIndex …
BT has signed an agreement with Fenwick Ltd giving shoppers free, unlimited wifi at its 11 UK premier department stores – visited by some 64 million shoppers annual, all of whom can now browse for …
High street retailers who offer free wifi look set to reap the benefits with one in seven people (14%) insisting wifi access is crucial for them to consider entering a coffee shop while one in …
Prostate Cancer UK has chosen SDL – the now parent company of bemoko – to help connect with supports and donors when they are on the move. The Sledgehammer initiative is a hard hitting …
A new study has found that UK mobile searchers are committed to the research process leading to a longer purchase decision cycle than those in the US. It also revealed UK mobile users’ emphasis on …
The annual – and much coveted – Internet Retailing Awards, this year sponsored by Venda , are looking for nominations for this year’s gala dinner to rival the Oscars on 26 June. This year, the …
When looking at the mobile channel for marketing, many retailers ignore email, but with a growing number of consumers using mobile email as a comms channel, perhaps its time to think again. Matt Swan, Client …
Mobile payments is currently a three way battle for consumers being fought out between retailers, banks and mobile network operators – each keen to ‘own the customer’ – but it will be retailers and banks …
76% of major UK retailers do not offer free in-store wi-fi, according to new research from mobile marketing agency Sponge, and so are losing out on collecting rich data about their consumers that they can …
Debenhams , Expedia and Argos have topped the UK Mobile Commerce study by EPiServer, published this week. The report scored the mobile websites and apps of 30 of the UK’s top retailers against a detailed …
Technology appears to be playing a role in reversing the stereotype of the male dislike of shopping. As the number of people owning a smartphone continues to rise, research from Kantar Media’s Global TGI …
