United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Browse through the sub-categories below for specific content

Home » Archive by Category

Articles in News

Morrisons will use Ocado infrastructure when it launches its online food service in January
May 17, 2013 – 11:17 am | No Comment
Morrisons will use Ocado infrastructure when it launches its online food service in January

Morrisons  this morning confirmed its long-awaited online grocery service would launch in January, delivered in partnership with Ocado.
The supermarket, which is the last of the big four UK supermarkets to sell groceries over the internet, will …

Asda reports 16% rise in online sales as it says it is set to trial Scan & Go in-store technology in the UK
May 17, 2013 – 11:12 am | No Comment
Asda reports 16% rise in online sales as it says it is set to trial Scan & Go in-store technology in the UK

Asda has reported a 16% rise in online sales in the first quarter of its financial year. The company said its multichannel strength helped drive a 1.3% rise in like-for-like sales, excluding VAT and fuel, …

GUEST COMMENT: Big Data and marketing attribution reveal the bigger picture
May 17, 2013 – 10:30 am | No Comment
GUEST COMMENT: Big Data and marketing attribution reveal the bigger picture

by Adit Abhyankar
The term ‘Big Data’ has become a key marketing buzzword over the past twelve months. But while there has been much rhetoric about its potential benefits, what does it mean in practice?
Big Data …

Dixons Retail all set to ‘flourish in an internet world’
May 16, 2013 – 4:38 pm | No Comment
Dixons Retail all set to ‘flourish in an internet world’

Dixons Retail today said it was in the best position it had been in for years after its multichannel businesses delivered healthy sales growth in its latest financial year. Chief executive Sebastian James told investors: …

Thomas Cook launches personalised holiday deal as it aims to become leading ecommerce tour operator
May 16, 2013 – 4:32 pm | No Comment
Thomas Cook launches personalised holiday deal as it aims to become leading ecommerce tour operator

Thomas Cook said today that it had “every confidence” that it would become the leading ecommerce tour operator over the next five years, as it launched a partnership designed to offer its customers personalised holiday …

UK online sales grew by 16% as April temperatures rose
May 16, 2013 – 8:00 am | No Comment
UK online sales grew by 16% as April temperatures rose

UK online sales grew by 16% as temperatures warmed in April, new figures suggest.
The IMRG Capgemini e-Retail Sales Index recorded the rise, compared to last April, after warm weather and Easter holidays fell during the …

UK stores will adapt to digital or be obsolete, warns leading developer
May 14, 2013 – 12:38 pm | No Comment
UK stores will adapt to digital or be obsolete, warns leading developer

UK retail stores must adapt to the rise of digital shopping or become obsolete, British Land warned today.
Announcing its full-year results today, the property investor said stores remained central to UK retail in a world …

Next-generation Thomson shops set for summer launch
May 14, 2013 – 12:16 pm | 2 Comments
Next-generation Thomson shops set for summer launch

TUI Travel is set to launch next generation high street shops this summer, where customers will be able to browse holidays on a variety of connected devices while getting personal advice from sales staff.
The travel …

InPost sets out plans to install 2,000 locker bank terminals in the UK this year
May 14, 2013 – 11:51 am | 3 Comments
InPost sets out plans to install 2,000 locker bank terminals in the UK this year

InPost UK has set out its plans to roll out more than 2,000 locker bank terminals across the UK this year.
The company, part of the Polish Stock Exchange-listed private postal company Integer.pl, aims to dwarf …

INTERNET RETAILING AWARDS: Judgment day
May 14, 2013 – 11:36 am | No Comment
INTERNET RETAILING AWARDS: Judgment day

The day of judgment is upon us. This afternoon the judging panel gathers to produce the shortlist for this year’s Internet Retailing Awards.
The 18-strong judging panel includes key multichannel retailers, vendors and industry analysts, who will …

RichRelevance buys Avail for an undisclosed sum
May 14, 2013 – 11:00 am | No Comment
RichRelevance buys Avail for an undisclosed sum

RichRelevance has bought online merchandising platform provider Avail for an undisclosed sum, in a deal announced this week.
RichRelevance, the San Francisco-based provider of dynamic personalisation, says the move to buy Swedish Avail gives it a …

Barclaycard uses personalisation to counter ‘offer fatigue’
May 14, 2013 – 10:19 am | No Comment
Barclaycard uses personalisation to counter ‘offer fatigue’

Barclaycard is using personalisation in a new online bespoke offers service, launched to counter what it describes as ‘offer fatigue’ among consumers.
Using the bespoke offers service, consumers can search for a wide range of offers …

Sainsbury’s online grocery sales near £1bn, and growing by 20% a year
May 10, 2013 – 11:32 am | One Comment
Sainsbury’s online grocery sales near £1bn, and growing by 20% a year

Sainsbury’s today said its online grocery sales were approaching £1bn a year, and continue to grow by 20% a year, proving the success of its multichannel strategy.
The update came as the supermarket reported a 4.5% …

Morrisons’ multichannel development ‘on track’ while Ocado discussions continue
May 10, 2013 – 11:31 am | One Comment
Morrisons’ multichannel development ‘on track’ while Ocado discussions continue

Morrisons this week said its multichannel ambitions were developing according to plan. The supermarket said it remained in discussions with online-only grocer Ocado as it prepares to launch its own online food ordering service …

M&S launches distribution centre ‘fit for a multichannel future’ as it transforms its supply chain
May 10, 2013 – 11:29 am | No Comment
M&S launches distribution centre ‘fit for a multichannel future’ as it transforms its supply chain

Marks & Spencer this week proclaimed a transformation of its supply chain operations as it looks to a future of international multichannel retailing.
Alan Stewart, chief finance officer at M&S , was speaking as the retailer …

GUEST COMMENT: Ecommerce knowledge vital to government’s multichannel growth plans
May 10, 2013 – 10:30 am | No Comment
GUEST COMMENT: Ecommerce knowledge vital to government’s multichannel growth plans

by Phil McGriskin
Business secretary Vince Cable recently placed retail at the forefront of the government’s plans, stating that it “has an important role to play” in developing the UK’s multichannel, export-led growth. Speaking at Retail …

Ecommerce sales grew in April, with boost from mobile commerce, while high street sales fell
May 8, 2013 – 5:03 pm | 4 Comments
Ecommerce sales grew in April, with boost from mobile commerce, while high street sales fell

Ecommerce sales grew during April, with many retailers reporting that sizeable proportions of their online transactions came via mobile commerce, the British Retail Consortium said today.
Internet sales during the month rose by 8.3%, slightly …

Broad welcome for the Consumer Rights Bill, set to update the law in the light of online retailing
May 8, 2013 – 4:44 pm | One Comment
Broad welcome for the Consumer Rights Bill, set to update the law in the light of online retailing

Commentators have broadly welcomed the new consumer rights bill proposed in today’s Queen’s Speech, which is set to update customer rights in the light of online retailing.
The Consumer Bill of Rights, outlined in today’s …

Next reports sales hike, thanks to its internet business
May 8, 2013 – 4:30 pm | One Comment
Next reports sales hike, thanks to its internet business

Next today reported a 2.2% boost to sales, thanks once again to its growing internet business.
The fashion retailer said that a 1.9% fall in retail sales was counteracted by an 8.9% rise in the internet-led …

Iceland Foods returns to ecommerce, trialling its service ahead of planned nationwide expansion
May 7, 2013 – 12:13 pm | One Comment
Iceland Foods returns to ecommerce, trialling its service ahead of planned nationwide expansion

Iceland Foods has returned to online shopping, trialling a service that enables customers to place orders worth £25 or more up to 10pm for free next-day delivery.
The frozen food specialist is trialling the service at …