Waitrose puts temperature-controlled lockers to the test

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Waitrose is trialling temperature-controlled lockers at ten locations around the UK. The supermarket’s click-and-collect grocery orders can already be picked up at automated, temperature-controlled lockers at London Underground stations in Chorleywood and Ickenham. Eight more will launch at sites including further London Underground stations and at Gatwick Airport long stay (more…)

Longacres, Surrey, says it’s the UK’s first garden centre to offer automated drive-in click and collect

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Longacres of Bagshot, Surrey, says it’s the UK’s first garden centre to offer an automated drive-in Click and Collect service. The solution, provided by Collectec, has been introduced in response to a growing number of online orders placed for in-store collection. Customers use an outdoor touchscreen kiosk to check in (more…)

IRC 2014 THE CONFERENCE P&O Ferries to launch first crosschannel website next week

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P&O Ferries is to launch its first crosschannel website next week, its chief information officer Chris Cook told Internet Retailing Conference 2014. The ferry company, which carries nine million passengers and two million freight units every year, is replacing a seven-year-old website supported by 30-year-old legacy systems, that handle pricing, (more…)

GUEST COMMENT Content, convenience and customer service: three keys to omni-channel success

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Since Amazon first started trading, ecommerce has changed almost beyond recognition. A new generation of customers uses multiple touchpoints to find, buy, rate and return products. Despite ever changing customer expectations and price and search battles in the new commerce environment, there is still money left on the table: With (more…)