Tesco chief executive Philip Clarke today put the emphasis on customer-centric multichannel retail as he vowed the supermarket would be transformed by a “relentless focus” on giving its shoppers the “most compelling offer”. Clarke said the supermarket group was “determined to lead the industry” at a time when the commercial (more…)
Burberry today reported strong online growth but “soft” footfall in stores as consumers change the way they shop. However, it said, conversion was higher both online and off in the second half of its financial year, “further driving retail productivity”. Total revenue grew to £1.3bn in the six months to (more…)
Harvey Nichols has moved closer to multichannel retailing with its new website, unveiled today. The upmarket department store’s new site is optimised for both mobile and tablet, and boasts new personalised services linking online and the store. Click & Try, for example, enables customers to book a one-to-one appointment with (more…)
As a retailer, from time to time it is essential to take a step back and consider the pressures on a customer. Work, family, hobbies and other commitments make it harder and harder for them to actually get out to the shops. The result is that customers demand more. Speed (more…)
Under-developed multichannel retailing meant that Debenhams missed out when customer thirst for convenience came to the fore this Christmas, the department store said this week. Explaining flat sales and a 24.5% fall in profits in the first half of its financial year, the company said it had suffered in the (more…)
UK retailers lag behind the US when it comes to going omnichannel, new research suggests. Some 27% of UK retailers have fully integrated omnichannel capabilities, a new LCP Consulting paper, Omnichannel: a UK v US perspective, suggests. That compares to 43% of US retailers.
The latest figures from the IMRG Capgemini e-Retail Sales Index has revealed that the UK online retail sector has experienced its strongest Q1 growth in three years, representing an estimated £23.1 billion spent online – and online shoppers are spending more per shopping spree, rather than there just being more (more…)
Retailers face “an uphill struggle” to encourage hard-up shoppers to buy this Easter. Not only do merchants face the challenge that consumers have less to spend, but there’s also “a growing apathy towards Easter as an occasion” – and that’s affecting the gift market. So says Webloyalty research into Easter (more…)
Following the launch of its technology incubator, JLAB, John Lewis has announced a panel of external mentors who will advise and judge entrants to the lab. Headed up by tech entrepreneur Stuart Marks (pictured right), the panel of mentors will provide business advice and encouragement to the companies who make (more…)
Just how do retailers keep customers loyal in a fickle digital world? One answer seems to be to open a paid-for membership scheme. It may seem counterintuitive but there’s no denying that increasing numbers of internet purchasers are now signing up to subscription models of ecommerce – and paying for (more…)
Shoppers could soon be getting money off when they pay in-store or online with such retail giants as Debenhams, Groupon, Feather & Black and House of Fraser, following a tie up between marketing firm Affiliate Window and payment card-to-voucher linking start up Birdback.
One of the dreams of e-commerce is to bring together the richness of data on the web with the experience of actually being in a store. To date this has been done using mobiles to add to the in-store experience. But think again. Now Avenue Imperial is bring the ability (more…)
Achica is aiming to develop one-to-one relationships with its customers, using new personalisation technology. The members-only lifestyle store, which sells homewares, clothing, food and drink and travel through time-limited promotions, is using the Sailthru omnichannel personalisation platform to power communications and onsite experiences, including email and mobile. As a result (more…)
The smartphone and tablet are now the first port of call for news, information, entertainment and communications – and retail. Dan Cohen, regional director at Tradedoubler outlines how these devices are now not only a shopping portal but an ideas and inspiration channel (more…)
Despite a quarter of European shoppers using the web to research products and look at retail websites, 55% still don’t regularly buy on PC, mobile or through other digital channels, suggests a study out this week by Forrester.
Total sales at M&S.com are up 12.5%, despite the retailer being forced to throttle its marketing activity to ensure a smooth transition from its old Amazon platform to the new site, the company reveals, as it outlines its Q1 results today.
Retargeting has been proven to be one of the most powerful marketing tools available today, and personalisation goes one step further in raising advertising effectiveness. Here we give you five principles for successful personalised retargeting. Critical mass Retargeting must be part of a wider marketing concept and to reach the (more…)
UK retailers and other advertisers spent £6.3bn in 2013 reaching consumers who surf the internet through a growing array of devices, new figures show. More than £1bn of that total was directed at those who use a mobile device to go online, found the latest Internet Advertising Bureau UK (IAB) (more…)
More than three-quarters of UK shoppers will use click and collect by 2017 as the service goes through “explosive growth”, according to a new forecast. Planet Retail’s new report, UK Click & Collect: retail fad or future of the high street? predicts that the proportion of people using the service (more…)
Mobile payment provider Zapp has joined forces with FEXCO so that acquirers can seamlessly support Zapp mobile transactions via FEXCO’s FLASHiZ mobile payment platform to existing PoS hardware. This makes it easier for retailers to integrate mobile payments using both QR codes and NFC so their customers can use their (more…)