Notonthehighstreet.com plans to focus on the customer experience by bringing innovative technologies such as Apple Pay to its website and holding more offline events, after raising investment of £21m. The marketplace for creative small businesses plans to use the funding, which comes in a round led by magazine and digital (more…)
Since its launch at the beginning of July, Pokémon Go has been drawing widespread attention from the mainstream media, business leaders, religious leaders and public health officials. The success of the launch can only be described as phenomenal! For many, Pokémon Go brings back huge feelings of nostalgia, however it’s (more…)
Joules has appointed a chief customer officer as part of a restructuring of its marketing and ecommerce teams as it looks to grow the business. The appointment comes as recently-listed Joules, a Top100 retailer in IRUK Top500 research, continues a growth strategy online, in the UK and internationally. In a (more…)
Retailers that carry online advertising both open up a valuable revenue stream and serve customers better, argues Henry Eccles of Google. Jonathan Wright reports When retailers set out to go online, building an ecommerce operation is self-evidently the main priority. Yet this isn’t all that’s being built. In the words (more…)
Eighty per cent of UK online shoppers would consider buying from a retailer beyond the UK – and 44% have already done so, new research suggests. Bronto Software says shoppers are motivated to look beyond the UK’s borders as they look for unique products (62%), and to buy at better (more…)
Consumers are failing to adopt personal banking apps amid security fears, finds a new study in the US and UK, and the knock on effect may be that mobile retailing and mobile payments app uptake could also suffer.
A new multichannel sofa brand launches today with an approach to selling sofas that it says is designed around the customer. The Lounge Co is launched by manufacturer Sofa Brands International, whose brands include Parker Knoll, G Plan and Duresta. It offers furniture buyers the ability to research and buy (more…)
Tesco has upped its delivery offer with the introduction of same-day click and collect. The UK’s largest supermarket now offers collection after 4pm for orders placed before 1pm Monday to Saturday, excluding bank holidays, at 261 Tesco stores and 36 locations outside the store. The service costs £2 between Monday (more…)
Let me take you back to the year 2012. Following two years of renovations, Burberry finally opened its flagship store on Regent Street in London. At the time, this store was technologically ground-breaking. Full-length screens were everywhere, transitioning between audio-visual content displays, live-streaming hubs and mirrors. Certain clothes and accessories (more…)
If it’s cheaper for to retain existing customers than to acquire new ones, then why not focus on keeping those you already have? Data from IMRG and Capgemini suggests online retailers are doing just that. The analysis focuses on the active customer retention rate, which reached 36.4% between May and (more…)
UK home décor retailers will benefit as the internet brings greater accessibility and inspiration to online shoppers, even as shoppers shun big ticket purchases in the wake of the Brexit vote, new analysis suggests. Social media sites such as Pinterest, the ability to browse a growing range of online pureplays, (more…)
A significant minority of retailers say their legacy systems are slowing them down and causing them to miss their growth targets, new research suggests. Managed IT service provider Redcentric, questioned representatives of 200 retailers and found that almost 40% believe their growth plans have been set back by internal legacy (more…)
Google has announced plans to crack down on ‘intrusive interstitial’ adverts on mobile from next January as it tightens its grip on mobile search.
We live in the age of personalisation when it comes to retail marketing – but how do you make that happen? Gillian Hughes, VP Corporate Sales, Veoo explains
Shoppers could soon be able to redeem ultra-personalised coupons directly from their phones thanks to a trial being carrier out for McCain Roasts at Asda .
International shoppers kept the virtual tills ringing in the wake of the vote for Brexit as cross-border orders hit a record high for July, new data suggests. More than a quarter (almost 27%) of orders placed with UK retailers during the month were destined for overseas shoppers, according to the (more…)
Shoppers used their payment cards to spend £12.6bn online in June, through 156m purchases, according to new payment data. The UK Cards Association (UKCA) card expenditure statistics for June 2016 suggests that online spending accounted for 24% of all spending on payment cards, which totalled £53.1bn. While all spending was (more…)
Retailers are bringing increasingly sophisticated tools to bear in the task of explaining and showing products to potential buyers. Alongside the latest digital and store-based technology, the basics of clear information and top-quality imagery remain a constant. Chloe Rigby outlines 12 approaches that IRUK and IREU Top500 retailers, leaders in (more…)
Small and medium sized retailers need to adopt an omni-channel strategy that unites mobile, online and offline sales to stay in the game as larger retailers increasingly move ahead thanks to their mobile strategy.
Analysts forecast that China’s retail import market will surpass $66bn this year. This market has always been profitable for European retailers, but thanks to the internet, merchants no longer need to take the arduous Silk Road to sell goods within the country. Unfortunately, creating an ecommerce site that works well (more…)