IREU Top500 The Customer Performance Dimension Report now available online

The IREU Top500 The Customer Performance Dimension Report is now available to read online. The report analyses the customer experiences that leading European retail brands offer, measuring how responsive these Top500 retailers are via customer service and to those visiting their websites, calling or emailing their contact centres and buying (more…)

GUEST COMMENT Maximising ecommerce product visibility through artificial intelligence

Ecommerce has become highly sophisticated, and the most successful retailers and marketplaces use a combination of big data analytics and emerging Internet based technologies such as real-time customer service, dynamic pricing and personalised offers to help ensure the commercial success of these operations. But if there’s one thing guaranteed to (more…)

‘Digitally-obsessed’ consumers more likely to shop with digitally advanced retailers

One in five (23%) consumers is digitally obsessed, making almost all their purchases online, and inclined to shop with digitally advanced retailers, a new study suggests. This group, suggests the Buying tomorrow report from ecommerce consultancy Salmon, puts convenience and innovation ahead of the brand names, with almost nine in (more…)