UK shoppers spent an estimated £1.23bn online on Black Friday, according to figures from IMRG and SimilarWeb. That’s 12.2% higher than the same day in 2015, but lower than the 16% that the two organisations previously predicted. It’s part of £6.45bn that IMRG and SimilarWeb suggest was spent over an (more…)
Fast fashion retailer Missguided has reported sales of £117m in its latest financial year, 34% up on the same time last year, following a multichannel strategy of building global awareness and expanding its physical presence in stores. During the year it opened a 21,000 sq ft flagship store at Westfield, (more…)
“The sexiest job of the 21st century,” as the Harvard Business Review puts it, data scientists are fast becoming one of the key roles in modern businesses. With companies generating unprecedented amounts of data on their customers, it’s become more and more important to hire specialist skills to sift through (more…)
MatchesFashion.com is to introduce 90-minute multichannel deliveries for customers within the M25 – and says the ultra convenient service marks a milestone for the luxury retail industry. From Monday, customers buying from the luxury fashion retailer for delivery within the M25 will be able to opt for the fast delivery option, (more…)
Black Friday, Cyber Monday and the flurry of discount days in between have come and gone in the blink of an eye and mobile proved to be the preferred channel for purchasing goods in the UK.
With mobile doing surprisingly well across the Cyber Five-day weekend, apps appear to have been key. According to research by Poq, 64% of purchases are made on a mobile device, which in turn is largely fuelled by retail apps. Poq, the UK’s leading app commerce platform, analysed Black Friday data from across more than 20 (more…)
More than three quarters of consumers are more likely to visit shops that have sent them a personalised offer on their smartphone – and 25% of them are likely to spend more when they do – a survey by Vista Retail Support has found.
A new industry report examining the ‘Generation Z’ shoppers — that’s kids aged 15 to 24, daddy-o — finds that they are a shop-happy and digitally-savvy generation, who are open to influence by retailers, but also have high expectations of them.
Being male, married and a millennial are the key traits of the customers most engaged with their mobile phone providers, according to global research conducted into the relationships of more than 18,000 consumers.
Ikea today unveiled UK online sales up by almost a third after focusing on making cross-channel shopping more convenient for its customers. Some 13.4% of total sales of £1.72bn took place over the internet in the year to August 31. While overall sales grew by 8.9%, the fastest growth came (more…)
Shop Direct is to bring its retail and IT teams together as it focuses on improving and personalising the customer experience. The new structure will be led by Jon Rudoe, who joins the Shop Direct executive board as retail and technology director, reporting to chief executive Alex Baldock. Rudoe, currently (more…)
Early findings suggest that customers turned out in force over the Cyber Weekend. John Lewis said Friday November 25 was its biggest-ever day. It said it traded well across shops and online over the course of its Black Friday event which ran from Thursday to Monday, with its shops becoming (more…)
Topps Tiles says a strategy focused on offering its customers multichannel convenience, while inspiring them to buy its wider range across sales channels, is paying off. The retailer, a Top100 trader in IRUK Top500 research, reported group revenue of £215m in the year to October 1. That’s 1.3% up on (more…)
Dunelm has bagged an early Christmas bargain, snapping up WorldStores and its subsidiaries Kiddicare and Achica for £8.5m in a deal that it says will double the size of its internet business. Dunelm chief executive John Browett says the move brings together its store estate with WorldStores’ internet capabilities to (more…)
The web has changed the retail landscape on a fundamental level, allowing online retailers to have an even bigger audience to tap into. In a network where everyone is connected, it has become common practice for consumers to post online reviews on the products they buy and the service they (more…)
The Customer Performance Dimension Report, the latest IRUK Top500 series of reports, is now available online. The report, published in association with RedEye, asks how leading retailers are meeting the demands of 21st century shoppers at a time when the balance of power has shifted from the retailer, which once (more…)
JD Sports Fashion has bought Go Outdoors for £112.3m in a move that it says will consolidate its presence in the outdoors market while giving that part of its business a new presence in out-of-town retail parks. Multichannel retailer Go Outdoors now trades online and through 58 stores across the (more…)
With the chaos of the Christmas rush fast upon us, this year more than ever, consumers, retailers and transport operators are heavily dependent upon technology to ease some of the seasonal strains. Ashley Murdoch, CEO of Corethree, outlines how mobile ticketing can help everyone
The day has arrived at last – but will Black Friday 2016 continue the trend of year-on-year growth? Will consumers buy? Are retailers joining in? Over the course of today’s coverage we’ll aim to bring answers to those questions. Background Black Friday arrived in the UK in 2010, when Amazon and (more…)
Ocado has set out how it uses 4G-based wireless protocol to control the robots that power its new highly automated warehouses. These warehouses form part of a managed service, the Ocado Smart Platform, on which its international partners can potentially operate ecommerce businesses. Ocado Technology, the in-house development arm of (more…)