B&Q owner Kingfisher puts the ‘customer first and omnichannel everywhere’ in new strategy

B&Q Farnborough

Kingfisher’s incoming chief executive Véronique Laury has said she will organise the group “very differently”, putting the customer first and omnichannel everywhere. Laury said that omnichannel was a “given” and must be everywhere in the business, which trades in the UK as B&Q and Screwfix and in Europe as retail (more…)

Moss Bros reports 58.9% rise in ecommerce sales: what omnichannel director Neil Sansom told IRX 2015

IRX2015

Moss Bros today reported ecommerce sales up by 58.9% – and said its work to implement a multichannel shopping environment was nearly complete. Online sales now account for 7.8% of the retailer’s group turnover, the formal menswear specialist said. The update came as the company reported pre-tax profits of £4.8m (more…)

IREU 500: Footprint report launches at IRX 2015, highlighting the 800 leading European retailers

IREU launch

Internet Retailing this week launched the IREU Footprint Report, highlighting the 800 leading retailers selling in Europe today. From ATU and Abercrombie & Fitch to Zlotewyprzedaze, Zoot and Zulily, the reports lists the leading traders of the 31 countries of the Economic European Area, plus Switzerland. Following further analysis, the (more…)

CEGID REPORT: Treat customers as VIPs for success in the Chinese market

Sylvain Cegid

Retailers and brands moving into the Chinese market need to treat customers as VIPs, according to Sylvain Jauze, director of international operations at French technology company Cegid. “[In China, retailers] don’t speak about CRM, they speak about VIP management,” he told a briefing of international journalists at Cegid’s Connections conference (more…)