Sainsbury’s on track to multichannel customer experience, with full-year online sales up by 9%

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Sainsbury’s chief executive Mike Coupe says it is well on track to delivering shoppers the multichannel experience that they want – and that its acquisition of Argos’ parent company Home Retail Group will further that strategy. He said the supermarket, a Leading retailer in the IRUK Top500 research, was making “good (more…)

GUEST COMMENT Why internet retailers shouldn’t be sacrificing human interaction in favour of technology in customer contact

Chris Cullen - Head of Acquisitions, Sales & Marketing

For internet retailers, the application of technology has helped shape the industry into what it is today. Black Friday and Cyber Monday are now some of the most popular shopping days of the year, and the popularity of Christmas purchasing on the internet grows year-on-year. Online shopping is showing no (more…)

One in four workers say they regularly have online orders sent to work, with 8% having an item delivered there every day

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After a weekend spent relaxing – and shopping – work postrooms are braced for an influx of personal deliveries, new analysis suggests. Eight per cent of UK adults get online orders delivered to their workplace every day, while four in 10 do so regularly, the Barclaycard study found. With shoppers more likely (more…)

GUEST COMMENT EU-US Privacy Shield: Why some EU ecommerce retailers may find data privacy protection lacking

Lars Schickner Intershop

Last October the European Court of Justice (ECJ) declared the Safe Harbour data transfer agreement invalid, ending the 15 year pact that had governed data flows, especially flows of personal data across the Atlantic. The landmark decision came in the wake of revelations by Edward Snowdon about the US National (more…)

Argos owner hails ‘landmark’ year of transformation, though sales and profits dip

Argos Launch NEW Same Day Delivery Service.

Home Retail Group chief executive John Walden today hailed a “landmark” year which had seen the Argos owner transform in more ways than one, moving towards an “exciting future”. During the year the retailer transformed both its strategy, through its ongoing five-year digital transformation plan, launched in 2012, and itself, (more…)