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EDITORIAL How retailers from Holland & Barrett to Next are adapting to meet customers’ new needs

25 Sep 2020by Chloe Rigby

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

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The 2020 RetailX Europe Top1000

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Boohoo sets out how it will deal with ‘substantially true’ supply chain allegations of poor working conditions and low pay

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Warnings of strong ecommerce demand this Christmas as customers shift online – threatening in-store jobs

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Insight and analysis into mobile commerce that has become an inevitable part of retailers' multichannel strategy.

EDITORIAL How the meaning of online is evolving – and who are going to be the winners

24 Sep 2020by Paul Skeldon

What online retail means is rapidly changing as the continuing impact of the pandemic plays out. While more people than ever are shopping online – with many ecommerce firms reporting a 15% spike in ...

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Retail experts share their observations and opinions

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

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Frontline

Feedback from the frontline of multichannel retail

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Tesco app update adds barcode scanning to check on local stock

GUEST COMMENT Retailers’ enthusiasm for digital signage and wi-fi requires network investment

New EU regulation will require a two-factor payment authentication to protect retailers: Mastercard

Barclays moves all wearables from bPay to PingIt, as the bank pushes mobile and wearable payments

The barcode is officially 40 years old today – and it has been key to ecommerce

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

CASE STUDY Zara: augmenting its retail reality

Co-op rolls out online shop and two-hour food delivery service in UK

How to 'do' Amazon Go on a budget: 5 practical retail tech solutions

Temple Spa doubles mobile revenue with online upgrade to reflect customer preferences

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Mobile News

Retailers set to drive boom in business messaging on SMS, WhatsApp and RCS

16 Sep 2020

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020

EDITORIAL How to succeed in retail: become a marketplace and go international

10 Sep 2020

Former catalogue company Freemans rebrands as online department store, adds new brands

09 Sep 2020

Sainsbury’s uses Nectar app to reward healthy purchases

09 Sep 2020

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European Marketplaces Report 2020

Smart delivery: Meeting customer demands in the Covid era

State of localisation 2020: Why true localisation translates to more than just language

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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