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consumers

INTERVIEW SharkNinja “everything we do has consumers at the centre”

Interview
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by Katie Searles
consumers SharkNinja social

UK shoppers still favour home delivery, until there is free OOH options

Delivery
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by Katie Searles
consumers Data Delivery lockers

Quality remains main reason for buying luxury, report finds

Data
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by Katie Searles
consumers ConsumerX luxury RetailX

Consumers looking for a convenient returns process, report finds

Returns
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by Katie Searles
consumers Return Fees returns

RetailX Spring Festival combines four events in one

RXUK
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by Katie Searles
consumers digital Events Spring Festival Subscription Sustainability

Retailers need to understand green measures that matter most to UK shoppers, report stresses

Sustainability
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by Katie Searles
consumers Data Recommerce Second-hand Sustainability

Rising cost of living to drive more shoppers to social and even metaverse, study suggests

Metaverse
by Paul Skeldon
As the rising cost of living increases demand for affordability, consumers will turn to new shopping channels, including social commerce
consumers Growth 2000 Metaverse Social Commerce

Tap into consumer’s hearts and minds rather than giving them offers, study suggests

Customer
by Paul Skeldon
More than twice as many consumers choose brands because of cultural influences (70%) than because of advertising (28%)
advertising consumers Culture Customer Marketing

EDITORIAL How the “complicated macro environment” is a problem for retailers

Editorial
by Paul Skeldon
A “complicated macro environment” is certainly one way to put it. But what does the rapidly changing world mean for retailers?
apps consumers cost of living Editorial fraud Limited Mobile
Image: Fotolia

60% of consumers to become hybrid shoppers this Christmas, driven by inflation and supply chain worries

Location
by Paul Skeldon
Although 28% of UK consumers expect to do the majority of their shopping online, 60% will be hybrid shoppers
Chrirstmas consumers Customer Growth 2000 hybrid Location Operations and Logistics Peak
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