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ScS sees orders rise 92% as it rides the wave of pent-up demand in 2020

ScS sees orders rise 92% as it rides the wave of pent-up demand in 2020

27 Jan 2021by Paul Skeldon
Furniture retailer ScS has started its FY2020/21 strongly with gross sales increasing by 13.9%, as pent-up demand from last spring’s lockdown was released; orders for the nine weeks to 25 July 2020 increased by 92.2%.
Covid-19IndustryResilienceretail resilienceScS
John Lewis & Partners rolls out 3D visualisation to bolster its Home Design appointments

John Lewis & Partners rolls out 3D visualisation to bolster its Home Design appointments

27 Jan 2021by Paul Skeldon
Following trials, John Lewis & Partners is set to roll out 3D visualisation for all Home Design Appointments. The new technology will be used by Home Design Stylists to showcase their interior design work to customers.
IndustryJohn LewisMobileStrategy & InnovationStrategy and Innovation
Global number of ecommerce users jumps 10% in 2020 and will hit 3.8bn this year: study

Global number of ecommerce users jumps 10% in 2020 and will hit 3.8bn this year: study

27 Jan 2021by Paul Skeldon
The number of eCommerce users globally jumped by 9.5% year-over-year amid coronavirus outbreak reaching more than 3.4bn in 2020. This trend is set to continue this year, with the figure growing by 10% YoY to 3.8bn.
Covid-19Growth 2000Growth 3000 EuropeInternational
UK retailers losing face through poor delivery and returns process

UK retailers losing face through poor delivery and returns process

27 Jan 2021by Paul Skeldon
Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone.
DeliveryGrowth 2000Operations and Logistics
Half of shoppers are swayed by social media to make purchase and prefer real customer photos

Half of shoppers are swayed by social media to make purchase and prefer real customer photos

27 Jan 2021by Paul Skeldon
More than half of global consumers say that social media influences purchases, with 65% finding the availability of previous customer photos on social media and websites essential in their purchase decision
MarketingMobileSocial Commerce
Pandemic shift to contactless and ecommerce set to drive mobile wallet use up 83%

Pandemic shift to contactless and ecommerce set to drive mobile wallet use up 83%

27 Jan 2021by Paul Skeldon
Spending via digital wallets will exceed $10 trillion in 2025, up from $5.5 trillion in 2020. This dramatic 83% growth in spend will be fuelled by the heightened adoption of digital payments during the pandemic
MobilePayment
Robot delivery firm Starship Technologies hits 1 million autonomous deliveries milestone

Robot delivery firm Starship Technologies hits 1 million autonomous deliveries milestone

27 Jan 2021by Paul Skeldon
Starship Technologies, provider of autonomous delivery services to. Among others the Co-op, has hit he milestone of making 1 million autonomous deliveries with its robots. It has also secured an additional $17m in finding to continue to expand.
DeliveryMobileSustainabilityTechnology
Waitrose expands its packaging-free pilot – and shares what it’s learned so far

Waitrose expands its packaging-free pilot – and shares what it’s learned so far

26 Jan 2021by Chloe Rigby
Waitrose is expanding packaging-free shopping beyond a dedicated part of its pilot shop into the regular aisles as it looks to gauge how far shopper appetites extend when it comes to reducing plastic
AgencyBrandsInternationalProductProductsResearchRetailerUK
Whisk adds Sainsbury’s to its recipe-to-shopping list platform

Whisk adds Sainsbury’s to its recipe-to-shopping list platform

26 Jan 2021by Chloe Rigby
Whisk has now added Sainsbury’s to its platform – making a total of five UK grocers that can deliver the ingredients for its recipes via the smart online shopping lists that its technology creates
Sainsbury'sWhisk
Quiz sales drop as stores close in fallout from Covid-19

Quiz sales drop as stores close in fallout from Covid-19

26 Jan 2021by Chloe Rigby
Quiz today reported a 73% drop in sales as Covid-19 hit sales in its stores and concessions, while restrictions on socialising discouraged shoppers from buying its occasion and dressy casual wear. The retailer has closed 15 stores and 20% of its concessions for good and warns that more than 100 concessions may shut following the Debenhams and Arcadia administrations
Covid-19Quiz

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